Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

“Great customer service too!”

Posted 4 years ago

Hi there, We appreciate you letting us know of this. We're thrilled to know about your feedback and rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Tea

Posted 4 years ago

“Great product. And delivery”

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Posted 4 years ago

Hello there, Thank you very much for leaving an honest review. We will keep this in mind. Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena My First Blush Customer Experience Team

Posted 4 years ago

“My colleague very happy”

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Posted 4 years ago

Hi Leonard, It's so nice of you to leave a great review and we're glad to know that your colleague was satisfied. Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena My First Blush Customer Experience Team

Posted 4 years ago

“They allowed me to buy an item out of stock, took my money, didn't get any communication for 2 weeks, then tried to give me store credit so I can pay for shipping and insurance again for the product which they might eventually have again at some point in the future. The label included in the package only had 1 of the 2 items listed, so this wasn't a mistake. They knew what they were doing. They're a bunch of thieves.”

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Posted 4 years ago

Hi Mitchell, Thank you for taking the time to leave a review. I’m very sorry if you felt that way. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“I’m just getting to see her all naked in the hottest video of her and her new toy and her vibrating massager and she was coming like she was just not going to stop and her slit was so wet and loose and her lips were really getting swollen and her clit was just getting really sensitive and kept her coming nonstop for over two hours.”

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Posted 4 years ago

Hi there, Thank you for the positive review. I’m glad to hear that you are satisfied with your purchase from us. We will make sure to continue to provide you with the best toys you will surely enjoy. Please do not hesitate to let us know if you have any questions or concerns. We're available 24/7! Best regards, Shelby Mindful Customer Experience Team

Posted 4 years ago

“I've been waiting on my order for two weeks I won't answer the phone customer service they won't return the calls I spent $167 that's on my credit card and if I'm not going to get it I want it returned I don't care about the covid-19 ever you keep giving people to run around and you keep telling me you don't have my email and you don't have my name and you don't have my credit card and you're blaming it all on the distributors FedEx so somebody better get the poop together he's not marry very many people are going to like it and I don't like it I ordered $130 worth of a product and spent $49 on Express and this is what I got so if you're getting this call customer service telephone Wade Hitchcock wants his order my telephone number is 1 573 541 1940 and you have my credit card information and it took my money off of it because it's off my card and I would like to redeem my money or get my product”

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Posted 4 years ago

Hi Wade, Thank you for taking the time to leave a review. I’m very sorry for the delay. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“If I could give this company 0 stars I would. My order first of all took FOREVER to get here but aside from that I tried emailing and calling never for a response and nobody answered the phone. When what I ordered finally got here it broke by the end of the night. WOULD MOT RECOMMEND THIS COMPANY AT ALL. Save yourself the frustration and shop with a more professional company.”

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Posted 4 years ago

Hi Lauren, Thank you for taking the time to leave a review. I’m very sorry to hear that your item had broken. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“ITS BEEN TWO WEEKS AND THE CUSTOMER SERVICE HAS NOT RESPONDED TO ANY OF MY VOICEMAILS OR EMAILS! I AM TRYING TO RETURN A PACKAGE AND THERE IS NO RETURN ADDRESS OR DETAILED INFO ON HOW TO START THIS PROCESS ON THE WEBSITE. I AM EXTREMELY UPSET AS I SPENT HUNDREDS OF DOLLARS AND NOW I AM RECEIVING NO REPLY!!!!”

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Posted 4 years ago

Hi Michele, Thank you for taking the time to leave a review. I’m very sorry if you felt ignored. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“Are you really sorry for POOR SERVICE? Delivered part of my $155 order THEY NEVER RETURNED ONE E-MAIL (3) THEY NEVER RETURNED ONE PHONE CALL AS THEY PROMISED COMMUNICATION IS THE KEY! MYFIRST BLUSH FAIL IN COMMUNICATION I WILL NOT DO BUSINESS TO THESE UNRELIABLE PEOPLE AGAIN.”

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Posted 4 years ago

Hi Walter, Thank you for taking the time to leave a review. Per my previous response, I’ve gone ahead and sent you a quick message to get this resolved. :) For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“Ordered May 4- it's now the 19th and I have yet to receive the product I bought ($90 toy) and like many others, I paid extra for a quick delivery. I wish I would have looked at the reviews before ordering from this website since almost all are negative and everyone has the same problems with these guys (taking your money and then not delivering your order, impossible to get through to customer service despite multiple attempts to reach customer service via phone and email, no way to track your order, etc.) I've been ordering toys online for years and have NEVER had a problem with any of my orders either not being delivered within the days stated/lack of any customer service for the other sites until now! I am a single mom of 2 and due to the pandemic I am no longer working so for me to spend $90 on anything right now is hard but my previous toy had stopped working and therefore I figured I'd try out a different company to order from. If there is an actual person who owns Myfirstblush I have to ask... how can you sleep at night knowing you're scamming people during a global crisis like this pandemic?!?! I WILL NEVER BUY FROM THIS "COMPANY" EVER AGAIN!!! Learn from my (and countless others) bad decision by ordering from this pathetic site and stick to sites that actually care about their customers! I recommend Adam & Eve and lionsden.com. Stay clear of this company!!!!!”

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Posted 4 years ago

“Y’all stole my goddamn money !!!! $117 muther fuckas !!!”

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Posted 4 years ago

Hi Michael, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered a couple of months back. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“NOT HAD. HAVING. So far it has been a week that I have sent three E-Mails and placed 3 phones calls with messages left and my phone number. I have NOT heard from anyone. Like they DO NOT Exist. Received order but one $26 item was missing. Now they do not respond. Thanks Never again THIS NOT ABOUT DELIVERY”

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Posted 4 years ago

Hi Walter, Thank you for taking the time to leave a review. I’m very sorry if you felt that way. We are directly hit by COVID-19 and understaffed. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“Still waiting on my order, the email system is a hoax and no one picks up the phone or calls you back. Do your digging people you'll find so much more. They do send you fresh emails everyday, that's about it. Currently have an open case with my bank. Don't buy in to it. Read the reviews, read up on everything. Sorry if your were stupid like me, good luck.”

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Posted 4 years ago

Hi Jessica, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“Its a scam organization! Don't trust them at all - otherwise you will be contacting your bank for help! They don't respond to concerns or callouts, but they will send you a fresh, cheery marketing message everyday promising the world!”

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Posted 4 years ago

Hi Peter, Thank you for taking the time to leave a review. Per my previous response, I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“I have sent several emails and have not received a response for any of them. I made a purchase of a VIBRATING PROSTATE MASSAGER only to find out upon receipt that the vibrator part is an additional purchase... How can it be a vibrating anything then??? I have called and emailed with no response... their customer service is horrible, yet EMMA sends me a new message every day to purchase something. Bite Me EMMA!”

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Posted 4 years ago

Hi Peter, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“Another company using the pandemic as a pathetic excuse for ripping off customers! Slight delays are completely understandable. But ignoring phone messages and emails is NOT. If your business is incapable of fulfilling orders in a timely manner. Then freakin shut down the website and stop stealing customer's money.”

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Posted 4 years ago

Hi Dawn, Thank you for taking the time to leave a review. I’m very sorry if you felt ignored. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“I understand the late delivery because of the Pandemic thing going on but to have called over forty times in the last couple days and emailed at least a dozen times or so to not have anybody get back to me yet is nerve wracking! I have been a nervous wreck worrying if I got screwed out of my $172.96 that I spent. Finally, today my order only to be missing one of the two items that I ordered. I got the $62.00 item that doesn't even work (not your fault...but not mine either so i hope I get reimbursed for it and of course the more expensive item is missing in action! I could tell that either during shipping the bag it was sent was opened and torn or either during shipping it happened. Anyway, that has caused me not to be able to return it free of charge through USPS. It came with an invoice # that only one item was shipped. Now I don't want the other and will see if my bank can help to reverse the charges because i have to believe that this is some sort of scam. NEVER answering the phone ALL DAy for several days...NEVER answering emails. Even my iphone couldn't get photos sent to them because it said it wasn't a "legit" email address. I just hope that I can get my money back. I suppose at least $20.00 or more will be wasted on postage also.”

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Posted 4 years ago

Hi Gabrielle, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“I didnt receive my package and when i tried to call customer service they never answered or got back to me even though i left my name and number. Then emailed them about 10 times to resolve the problem but no response. Im very disappointed with the way they have ignored my emails and calls. This is my first time buying from myfirstblush and it has been a bad experience. I wish i could just get sent another package or get my refund.”

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Posted 4 years ago

Hi Kevin, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 4 years ago

“This is a scam DO NOT BUY ANYTHING! I placed my order a month ago order #88518, I paid extra for "rush" pro essing so it would ship in 24 hours, they took my money sent me a confirmation email and nothing. No one answers the phone I've left several messages and emailed as well to no avail, oddly enough I got a survey asking how their business was, and one everyday to say that they are still open and shipping daily! Weird then where is my order?? Horeible customer service I would never recommend this site. I'm putting a stop payment on this charge and filing a complaint with the BBB.”

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Posted 4 years ago

Hi Dawn, Thank you for taking the time to leave a review. Upon checking, your issue has been attended by one of my colleagues. Nonetheless, I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience team

Posted 4 years ago

“Ordered product on Saturday and was delivered on Tuesday. No shipping issues at all.”

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Posted 4 years ago

Hi there, It’s so nice of you to leave a positive review. I’m glad to hear that your order arrived on time. Rest assured that we will continue top-notch products and discreet shipment. For further questions or concerns about our products, please don’t hesitate to contact our customer care team available 24/7 via phone and email. Kind Regards, Shelby Mindful Customer Experience Team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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