“From first discovering Just Sunnies to receiving my sunglases was a breeze. Great service and love my glasses. The packaging was perfect and protected the contents. Can highly recommend A1”
“Emma in customer service has been exceptional. Her handling of my issue made all the difference in my overall satisfaction with the product and Just Sunnies! I'm looking forward to coming back for my next pair. Thank you, Emma and the team at Just Sunnies.”
“Just Sunnies has been simply fantastic.
Although I had a small problem with my order that I was probably partly responsible for, the team at Just Sunnies has been nothing short of outstanding in the way they dealt with the issue and the solution they found and put forward. The service, care, and attention have been second to none. Thank you from a happy customer.”
“I purchased my glasses online for a click & collect, expecting to receive an email & just go & collect. Not the case after many phone calls by myself & a lot of to & fro, I had to drive to the distribution centre in Burleigh, instead of the original retail outlet in Tweed, where I was meant to collect. It all just seemed very unorganised !!”
Hi Jane,
Thank you for taking the time to leave a review. We sincerely apologise this was your experience with our click-and-collect service.
Unfortunately, we were experiencing an outage with our warehouse system around the day of your order. This caused a delay with some orders being available for click and collect. Our team will email you early next week to provide a discount to use towards your next purchase to apologise for the inconvenience caused. If we can be of further assistance please don’t hesitate to reach out via phone or email.
“Was a bit worried ordering sunnies online- but The team at Just Sunnies have fantastic customer service. Emma and her colleagues kept me updated as to a delay with one pair and then organised to split the order up so I could get the others prior. The only reason for 4 stars is because one pair seem so different to how they looked online (but that’s not really their fault). Emma was super prompt replying to my return request and made sure to remind me that I could drop them back in to the warehouse rather than post.”
“I’m in the uk and ordered for my daughter in Australia. There was a mix up on my part with the address and the response to my email was quick and efficient. They were re delivered and my daughter was very happy. Thanks to your team”
“Excellent company - went the extra mile to get muy order out with such small timeframe - meant my overseas trip went ahead with excellent eye protection instead of off-the-shelf cheapies.”
Dear Rob,Thank you so much for taking the time to share your feedback on the Repel II | Black Rubber/Smoke Polarised Lenses. We genuinely appreciate your honesty and value your opinion.
We would like to sincerely apologize for the inconvenience caused by the weak frame that broke within just one week. This is certainly not the kind of experience we want for our customers.
All Cancer Council products come with a 12-month warranty period. Please reach out to our customer support team, and they will assist you in lodging your warranty claim.
Once again, we sincerely apologize for any inconvenience caused.
Kind regards,
The Just Sunnies Team
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