Juul Reviews

Name: Juul
Rating: 1.89

1.9 Rating 371 Reviews

18 %

of reviewers recommend Juul

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Metrics

1.9

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“30+ year smoker. love my juul. haven't smoked in 2 months. I do not support the use of any vape by teens/non-smokers but I have tried the patch, the gum, and the mints to quite my decades old habbit. This worked wonders for me!”

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Posted 5 years ago

“Been using my new juul a couple of days. Absolutely terrible. Have to suck it so hard to get anything resembling a good vape that I find myself running out of breath! Waste of money.”

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Posted 5 years ago

“I had bought a juul when I got home the device wouldn't charge, I contacted the store I got it from 2 hours after I bought they told me to go online Aug 2 one was mailed out and I still haven't received it I paid hard earned money for a machine I will not get untill next week not sure it was worth it.”

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Posted 5 years ago

“I see a lot of reviews saying they purposely leak, they don’t charge, etc. I have had about 4-5 juul over the past two years due to losing some, some not charging, some leaking etc. what you need to do to your juul every other day is take rubbing alcohol & remove your pod use a qtip to clean inside lightly. The red juul I’ve purchased has lasted me a WHILE. I use not juul pods but the juul compatible pods ( they have better flavors! ) the pods are really expensive and don’t last a while for me. The best thing purchasing and using the juul is not smoking cigs. Juul has taught me to HATE them. They are disgusting. The only downside is smoking it for 2 years+ I’ve developed a nausea and anxiety problem. Nicotine is poison to the brain I forgot that and now I’m paying for it!”

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Posted 5 years ago

“The battery is inconsistent af!!!!”

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Posted 5 years ago

“The new Juul pods leak very quick and also Juul claims its new “technology” when in reality it’s worse then the old Juul pods.”

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Posted 5 years ago

“Recently it seems like Juul has been releasing pods that leak on purpose just so customers will have to buy more. It could be due to shops selling old pods but I think Juul should have better quality control.”

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Posted 5 years ago

“Over the past 6-8 months I have bought 4 Juul's and not one of them will now charge. Very costly experience for all the hype. Maybe they are getting what they deserved with all the current bad press”

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Posted 5 years ago

“Smoked for 42 years , i have a surgery scheduled an was told i have to stop smoking before they will operate . Purchased a jull 16 days ago and haven't smoked since . Don thank u”

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Posted 5 years ago

“Everytime I have tried to contact customer service for help they make it impossible. I have used a Juul device for over a year now and when i lost it and tried to request a replacement, which is a feature on the website, I do not get the promo code for the discount sent to my email like it is supposed to. Then when I chat with a representative to solve the issue the representatives are incompetent and have no clue what they are doing. It also says if you get disconnected they will follow up with a call or email which never happens. Trying to talk to someone on the phone is also nearly impossible. They are absolutely terrible at handling customer service. For such a large company that could stand to make a whole lot of improvements in this area.”

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Posted 5 years ago

“I have tried many different vapes and I must say the Juul is my favourite. It’s very light, portable and easy to use with absolutely no buttons. All pod flavour options are absolutely amazing. They are not advertised as waterproof but they truly are. I went swimming for about 15 minutes forgetting that my Juul was in my bottoms and it still worked. I’m so impressed with the durability. I drop it all the time and had it underwater for quite sometime and it still works PERFECTLY. I have had my Juul for six months now & I love it. Also.. it DOES NOT contain the ingredient that makes pop corn pop (the one that gives you popcorn long) like most vape options. 10/10 would recommend!”

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Posted 5 years ago

“The JUUL was a great e-cig, BUT their base units are badly manufactured and do not last for a year. I've had 6 of them in two years and of those only one still works. JUUL custom service is one of the worst I've ever seen. These people should not be allowed to produce a consumer product.”

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Posted 5 years ago

“Making the transition from smoking to vaping has never been made easier! I’ve tried numerous vapes on the market and I highly recommend this product because it has recreated the need of smoking without the harsh reality and I’ve finally given up the cigs. The pods are slightly expensive for what you get but overall a really great experience.”

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Posted 5 years ago

“Received not one but even my second one was junk did not hold charge pods leak you cannot get a hold of customer service at $50 each they are pooping on people not a happy customer would not recommend”

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Posted 5 years ago

“I stopped smoking cigarettes almost a yearr ago, and decided to vape. My choice was the Vuse e-cig. From what research I had gathered, it was the newest and best replacement for the Juul. I absolutely loved it, after I hated it. Unfortunately, its taken some damage over the 10 months I've had it, so I wanted to replace it. Went with the new Juul --- NOT impressed. I don't like the small carts, I don't like the charging system, I don't like the popping sound I hear when I puff on it. To be honest, the cost is not worth the change. My Vuse pen is missing a magnet for charging, but still satisfies my nicotine craving better than the new Juul could ever dream of. My advice to the manufacturers would be to stick to one idea and make it RIGHT if you want my hard earned money.....that is all”

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Posted 5 years ago

“Love the juul but no matter the pod i try it leaks into my mouth or out the bottom.so half the product is gone making it way to expensive to use.they say its customer error but my opinion they are junk and waisted money.”

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Posted 5 years ago

“The customer service for juul is the most poor excuse of human beings I’ve ever encountered. I would never buy anything from this company again after speaking with these representatives. Absolutely pathetic!”

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Posted 5 years ago

“I was a pack a day smoker for over 15 years. I started young long ago when they had cigarette packs in machines outside of bars you could put four dollars in and get a pack. That's how I got hooked. I tried in the last two years to quit. I used all the over the counter products and nothing worked. June 17th 2019 I bought my first vape and it was Juul. I had no expectations of quitting I just thought I would give it a try. But after the second day using it I realised this could work. AND IT DID!!!! To be honest though the Juul feels so much like a cigarette I don't even feel like I have quit. Over the last month I have felt amazing health changes. Things I never thought. Like for example I can taste the air again that I breath and I can breath deep and clear now.!.! anywho.... Thanks for saving my life Juul!!!! Without question you have saved my life. I have been almost one full month now without a single cigarette. I can run again and I feel my lungs healing and strengthening every day. Even my voice has changed and is more clear. Thank you so much for saving my life with this product that actually works. I no longer inhale burnt matter with all types of carcinogens in it from cigarettes. Now I have my life back and my health and in reality it's all thanks to you. Thank you for saving my life Juul company. I really really mean it from the bottom of my heart. You saved my life.”

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Posted 5 years ago

“Love all the JUUL products. I have several batteries and buy menthol pods on a regular basis. Very happy with JUUL!”

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Posted 5 years ago

“The oils taste awful and the draw is very weak. There is no phone number to call, no customer service.”

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Posted 5 years ago

Juul is rated 1.9 based on 371 reviews