Login
Start Free Trial Are you a business?? Click Here

Juul Reviews

1.9 Rating 365 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

Write Your review

Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
BAD PRODUCT I have constant leakage... Have to keep buying pods... Leakage shortens the life of the device
Helpful Report
Posted 5 years ago
Charge doesn't last, pods dont click in my Juul and they fall out. I had it less then a week. Paid $60 for a starter and refill pack, had I bought cigaretts, I would only be out about $16. Some hits are weak, others are so harsh it burns my throat. Some pods need light pull, others I have to suck so hard I just want to throw the thing. I bought this for the brand name, replacing my Riptide (that pod vape is AMAZING) thinking they had it together because its popular but no, its a mess. Huge disappointment!
Helpful Report
Posted 5 years ago
I am on an auto shipment program with JULY. I have many leaking pod issues that I request for warranty. However, this company is putting a limited warranty claims per customer and will not replace the leaking pods. Who made defective pods? It is beyond rediculous for the limited warranty. Every leaking pods should be replaced by the company. Bad
Helpful Report
Posted 5 years ago
Woeful battery duration and charging, pathetic life of each cartridge. £10 for equivalent to about 4 cigarettes.
Helpful Report
Posted 5 years ago
Works fine for a few puffs, then burns
Helpful Report
Posted 5 years ago
in the middle of quitting, but this helps, yet the pod shoots out the liquid too much, I researched and tried other product and this was the less harmful but it shoots out the liquid too much and makes you caught too much.
Helpful Report
Posted 5 years ago
Since starting Juul in February, I am so impressed I have not gone back to smoking. At that time I had never heard of Juul. In the past other vapes have not helped me..NHS stop smoking had not helped me. There is something magical about Juul that has helped me to stop smoking. No turning back for me. Thanks Guys for your support. xx
Helpful Report
Posted 5 years ago
I’m 53 years old and started smoking when I was 18, 1-2pack a day Marlboro smoker,tried everything to quit, tried Juul 1year ago and have not even craved a cigarette!! No problems with leaking or no battery-device issues at all! I’ve read comments about leafing and not enough vapor, I think the pod leaking bitches are anal retentive! And for people moaning about not enough vapor, it’s not designed for that, if that’s what you want go get a big chunky mod box contraption! I think Juul is a great company it sure as hell helped me guit smoking! AND IT IS CHEAPER than smoking!
Helpful Report
Posted 5 years ago
Juul exploded in my face. The liquid burns in your eyes and my right eye is red and cloudy. Going to file lawsuit to cover the hospital flushing my eye. If I loose my sight I will be suing to close the place down.
Helpful Report
Posted 5 years ago
Personally, I really like them. Only concern I have is at least one out of four pods leak the juice? I am not constantly removing them, so it can't be that?
Helpful Report
Posted 5 years ago
I've had the juul for a couple of weeks now and am not satisfied with it much at all. They tell you that a fully charged battery will last approximately as long as the liquid pod and it's nowhere even close to that. I have to charge my battery about three times to get through a fresh e-pod. if you decide to go with this system, be sure to get an extra battery, you'll need it. I thought mine was defective and let them know and they shipped out a new one, free of charge, really fast. It's the same as the first. Their customer service responded quickly but didn't have anywhere to describe the nature of the problem. It's almost like they don't want to know. Second, it doesn't really produce much smoke, which is part of the experience, for me anyway. The flavors aren't bad, but I like to see the smoke to make me feel like I'm smoking a regular cigarette. I want to quit, that's why I got it in the first place. 3rd, the thing is that it just doesn't feel good in your hand, it has square sides and sharp corners. My other brand, is more rounded and I sort of roll it between my finders to give me something to do with my hands, again, part of the smoking experience. The pods tend to leak also which is another issue, I hate the taste of the raw nicotine/fluid. I would not recommend this system to a friend, there much better ones out there, for less money. I reviewed the product here because, on their website, they want you to jump through all kinds of hoops and more or less demand a staged selfie for their product page. I have a feeling you won't see many, if any, negative reviews there. I think requiring a photograph is a bit much as I don't work for them, I'm just (was) a customer. Before spending your hard earned money on this device, shop around a little. I've settled on the Blu. I like the feel, taste, amount of smoke produced, and you can get refills just about anywhere.
Helpful Report
Posted 5 years ago
I have had the Juul for 2 weeks!!! Pods leak the juice out terrible & make for a very nasty taste on your lips & hope it doesn’t go in your mouth. I have bought 2 four packs of 5% and out of that I have had 4 that didn’t leak. So u bat 50% that didn’t leak when u pay for 100% not to leak!!! What a joke when u are throwing them away because it WILL NOT stop leaking the juice out when u take a hit off the Juul’s!!!! Not happy with it at all! What a waste of money!! Also I have taken it apart to try and save it from LEAKING but it DOES NOT WORK AT ALL! At least when u smoke u don’t have all that juice coming out on your lips not n your mouth nor on your tongue!!! Not good!! I really thought this would be something good but not!! So now wasted money & getting all the liquid of nicotine on lips & mouth & tongue! So think about it will that cause cancer on those parts lips, mouth or tongue because of the Juul pods leaking so bad!!! Really dissatisfied totally!!! Really need to find out why the pods leak so bad!! Also good money wasted on something that could maybe really work! If the pods didn’t leak on every pack u buy!! 2 leak out of a 4 pack!!!! Just my experience with the Juul I wish everyone else best of luck!!!!!!
Helpful Report
Posted 5 years ago
The batter life on these is a complete joke!! Your lucky to get 1 hour of batt life. It's only convenient if your home or always close to a charger. Not something you can depend on for long trips. This device coast 30 dollars I've had dollar store items with longer batt life.... dont be fooled by this product 10 dollars would of been worth it.
Helpful Report
Posted 5 years ago
Juul 3% Virginia Tobacco is like water. I’m going through 2-3 a day!!! I’ve never been over a pack a day smoker. 5% lasted much longer than these. I’m 44 and smoked for almost 30yrs. I quit smoking months ago because of Juul, but now I’m stuck paying hundreds a month for the 3%. I’m so upset!
Helpful Report
Posted 5 years ago
Ive had nothing but problems with the pods.. almost everyone gives me a very harsh choking inhale. I keep thinking I get a new box they will be better!! NOPE now the prices have gone up so im giving up! Its cheaper for me to buy a pack of cigarettes by far.. Dont get sucked in put your money back in your pocket and walk away..
Helpful Report
Posted 5 years ago
Their conduct of business is a joke. I can't even remember when was the last time I've seen such an absurdly customer-hostile, annoying piece of sh1t service.
Helpful Report
Posted 5 years ago
Age verification is a joke. It rejected both my husband and I who are over 30!
Helpful Report
Posted 5 years ago
Very little to no vapor on exhaling with Juul. Pods are way overpriced for the size.
Helpful Report
Posted 5 years ago
Upload your picture to verify age? After I gave you name, address, last 4 of sosh ? I have no issues with Marlboro and other...
Helpful Report
Posted 5 years ago
My husband ordered this for me because I was such a fail at quitting cigarettes. Five year almost pack a day smoker and another five years only having a few a day. Pod was easy to charge and honestly my only complaints are on the hits. Sometimes it crackles, sometimes it leaves a bitter residue on my lips and sometimes I dont feel anything at all. We bought an right pack of the classic tobacco and the device its self. Its day seven and I am only on pod number four because number three just stopped working. The charge is ok. Doesn't last long but doesn't take long to charge either. I love the difference I am already feeling. Less dehydration in my skin, less bruising under my eyes, no more bruised pain in my sternum or horrible heartburn every day. I really think it's going to work this time!
Helpful Report
Posted 5 years ago
Juul is rated 1.9 based on 365 reviews