KAREN WILLIS HOLMES Reviews

Name: KAREN WILLIS HOLMES
Address: Unit 501 / 3 Gladstone Street, Newtown, ,, Unit 501 / 3 Gladstone Street, Newtown, ,, New South Wales
Rating: 4.85

4.9 Rating 228 Reviews

96 %

of reviewers recommend KAREN WILLIS HOLMES

Company Reviews

Product Reviews

Metrics

4.9

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

KAREN WILLIS HOLMES 5 star review on 6th January 2025

Ginni

KAREN WILLIS HOLMES 5 star review on 11th December 2024

Emma D

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The girls at KWH Melbourne were hands down amazing, Lauren especially went above and beyond in helping me find my dream gown I cannot recommend them highly enough.”

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Posted 2 years ago

Dear Mikayla, Thank you so much for your kind words! We are so happy you had such a wonderful time with Lauren! We will certainly pass on this beautiful feedback to our KWH Melbourne Team Lots of love KWH! xxx

Posted 2 years ago

“Incredible service, the staff were so accommodating and genuine and fun. The dresses are high quality and I can't wait to wear it! x”

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Posted 2 years ago

Dear Trudy, Thank you so much for your beautiful feedback! We wish you the absolute best with your wedding planning & we can't wait to see your gorgeous wedding photos. Lots of love KWH! xxx

Posted 2 years ago

“Amazing service! The staff go above and beyond ❤️”

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Posted 2 years ago

Thank you so much for your kind words! We are so happy to hear that you loved your experience at Karen Willis Holmes.

Posted 2 years ago

“I had a wonderful experience as a bride with the KWH Armadale team. From my very first dress consultation in early 2021, throughout the dress fittings/alterations process and finally picking up the dress, I felt I was in good hands… even while having to navigate covid lockdowns and a wedding postponement! The staff at KWH Armadale are warm, friendly, professional and beyond helpful. I particularly appreciated the team’s assistance turning around my alterations in record time as soon as we came out of lockdown (while still maintaining their usual exceptional quality). Highly recommended!”

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Posted 2 years ago

Hi Jennifer, Thank you so much for your kind words! We will certainly pass on your beautiful review to our KWH Armadale Team! Warmest Regards, KWH Team

Posted 2 years ago

“I had a wonderful time at the Alexandria store today with the help of Bethany ! She was helpful and honest when assisting me with dress fittings, and made me feel very comfortable throughout. The dresses are beautiful and the store makes it very easy to try on lots of gowns so you can make the right decision. Would highly recommend to any brides to be.”

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Posted 2 years ago

Thank You for your beautiful review and for taking the time to provide such positive feedback from your experience at our Sydney Boutique with Bethany. I have forwarded your review to our Sydney Boutique Manager so that Bethany from can be congratulated on her outstanding customer service. We truly appreciate you taking the time to send us your feedback so that we can learn, grow, and celebrate excellence within our team. At KAREN WILLIS HOLMES we pride ourselves on making authentic and inspiring connections with our customers, so it is such a pleasure to hear that you have had such a great experience in store.

Posted 2 years ago

“Amazing service, very skilled and talented staff. Love my dress and would highly recommend x”

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Posted 2 years ago

“I absolutely loved my experience! From beginning to end I felt extremely comfortable and felt Victoria really listened to my needs ❤️ I would highly recommend Karen Willis to anyone in the future x”

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Posted 2 years ago

“The process from the beginning to the end was seamless with KWH. I was living interstate and the staff in the Perth store was extremely accommodating with appointments and deadlines. I absolutely loved my dress and had a beautiful day in it! I highly recommend any bride searching for their dress to go to KWHC they will make the process one less stressful thing to worry about!”

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Posted 2 years ago

Hi Lovely, Thank you so much for your beautiful words and feedback! We are so happy to hear that you loved not only your gorgeous gown but the experience you had in our Perth boutique! Love the KWH team xx

Posted 2 years ago

“I’m thrilled I found Karen Willis Holmes during my long search for the perfect wedding gown! Their style is so me! I love what their dresses balance elegance, comfort, sophistication, uniqueness, and beauty. The dress was not too little but not too much. The lace was lovely and I was so lucky to get the last instance of this dress version that was available! I ended up altering the sleeves to show some shoulder and it came out beautifully! Dominique was particularly kind and helpful through the process, their boutique was so spacious and I loved the fitting process. Thank you KWH for my perfect dress!!”

KAREN WILLIS HOLMES 5 star review on 21st December 2021

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Posted 3 years ago

Dear Elizabeth, Wow...you are seriously a sight to behold! We love that you customized the dress to make it uniquely you. A wedding dress should reflect your inner self, and you look absolutely radient. Thank you so much for your kind feedback and congratulations on your recent nuptials! XOXO KWH Team

Posted 3 years ago

“My experience at KWH was nothing short of amazing. They did everything possible to make my experience as fun and stress-free as possible even with COVID. I found my absolute dream dress and am forever thankful to the ladies at KWH who helped me get a swatch of the dress so I could match my accessories and who helped me with adjusting my order! Thank you for everything!”

KAREN WILLIS HOLMES 5 star review on 20th December 2021

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Posted 3 years ago

“THANK YOU so much to the incredible team at KWH. Shout out to Jazz who was exceptional - she got on board with my vision, absolutely nailed my style and what I was looking for right from the moment we met!”

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Posted 3 years ago

Dear Meg, We are so glad that Jaz killed it again at the style game! She is one of the best :) We hope your experience made the whole process a breeze from start to finish. Thank you for entrusting us with your style on one of the biggest days of your life! XOXO KWH Team

Posted 3 years ago

“I had a great experience at KWH- Victoria made the dress-trying experience very relaxed and comfortable and I was able to find the perfect dress on my very first visit. The ordering and alterations process was smooth and easy and exactly on time. On the day, the dress made me feel confident and beautiful and no bride can ask for more than that!”

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Posted 3 years ago

Dear Jessica, We aim to please and make the whole process effortless from beginning to end :) Thank you so much for your kind review. Congratulations again on marrying the love of your life! XOXO KWH Team

Posted 3 years ago

“I've never felt so beautiful & glamorous as I did in my stunning Karen Willis Holmes wedding gown. We wanted our beachside wedding to be a fun and fabulous celebration of our love, so I was looking for a dress that was comfortable to wear, had a real wow factor and also said "lets party"! The hand sequined Cindy gown fitted the bill perfectly. Right from my first visit to the Karen Willis Holmes boutique in Alexandria through to my final fitting in Newtown the experience was always positive, professional, and never pushy. I recommend KWH to any bride. Their range of beautiful, modern, gowns have something to suit every shape, size, and style. Thank you for helping me feel & look so incredible on our special day.”

KAREN WILLIS HOLMES 5 star review on 27th November 2021

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Posted 3 years ago

Dear Christine, You looked absolutely divine for your beach wedding. We sincerely appreciate all your kind words. It means the world to us that you felt magnificent in your Cindy gown on your big day. She really is beautiful and yet ever so comfortable. We hope you two are having the best time being newly married! XOXO KWH team

Posted 3 years ago

“I visited KWH on 19 November and the whole experience was fantastic. The lady who looked after me could not have been more helpful and instantly put me at ease. Just lovely! Needless to say, I got my wedding dress here and it is just perfect!”

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Posted 3 years ago

Dear Alice, We can't wait to see photos of your wedding day once you get to wear your gorgeous gown! What an exciting time. Thank you so much for your generous review of your experience. XOXO KWH team

Posted 3 years ago

“I would NOT recommend Karen Willis Holmes to anyone. It was the worst purchasing experience I have ever had. I bought a $3,000 dress in June, I was unable to confirm a fitting time at the time of purchase as I am a doctor and couldn't guarantee I was available in business hours (they only provide times in business hours), therefore I did not pay the fitting fee at this time. I called in October to confirm a fitting time and offered to pay the $800 to secure it. They assured me they could fit me in and there was no need to pay at that time. I just received a call to say that they will no longer accommodate me and that I should seek business elsewhere. Even though I have already paid a 50% deposit for my $3,000 dress. I have never felt so neglected by a business! Apparently, my dress has been ready and waiting for me FOR A MONTH and I have not been notified. I will be calling the ACCC, apparently, there are 250 brides in the same position as me. Do not spend $3000 on a dress that is essentially off the rack, as they will finish it and you will need to seek alterations elsewhere.”

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Posted 3 years ago

“I had the most AMAZING experience at KWH. My stylist, Jazz, made me feel comfortable, special and like an absolute queen. I felt like the most amazing bride in my KWH dress! The alterations team also went out of their way to accomodate for my medical needs, sewing a hidden pocket for my insulin pump. Amazing!”

KAREN WILLIS HOLMES 5 star review on 14th November 2021

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Posted 3 years ago

Dear Madeleine, We are so happy you had such a fun time with Jazz. She is truly one of a kind! We are sure you will look like an absolute stunner. We can't wait to see pics of your day! XOXO KWH team

Posted 3 years ago

“Amazing service.”

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Posted 3 years ago

Thank you so much, Merita! Means the world to us. XOXO KWH team

Posted 3 years ago

“Wonderful experience with great sale team”

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Posted 3 years ago

Thank you so much for your feedback Annabel! We sincerely appreciate it, XOXO KWH team

Posted 3 years ago

“What a wonderful experience. I cannot speak highly enough of KWH and the team there. Bernice helped me so much and gave me some wonderful advice. The quality of the gowns are incredible and the service is second to none.”

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Posted 3 years ago

Dear Brittany, Thank you so much for your kind words. We are so pleased you had such a great time with Bernice. We sincerely hope you have the wedding of your wildest dreams! XOXO KWH team

Posted 3 years ago

“Today I had my first appointment at Karen Willis Holmes and it was perfect. Victoria made finding my dream dress a breeze. She was honest (which I appreciated very much!) and was very in tune with what I was looking for. She had already chosen out my dress before I did! I also had my concerns with our wedding being only 5 months away but this wasn’t an issue whatsoever. Could not recommend this stunning store enough. Loved every minute x”

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Posted 3 years ago

Dear Chiara, We try to make the process as effortless as possible, knowing that it can be daunting during wedding planning. We sincerely appreciate your feedback :) It's always so fun when the stylist can know immediately what will work for you! Good luck with the rest of your wedding planning, and we can't wait to see pics of your day. XOXO KWH team

Posted 3 years ago

KAREN WILLIS HOLMES is rated 4.9 based on 228 reviews