KAREN WILLIS HOLMES Reviews

Name: KAREN WILLIS HOLMES
Address: Unit 501 / 3 Gladstone Street, Newtown, ,, Unit 501 / 3 Gladstone Street, Newtown, ,, New South Wales
Rating: 4.85

4.9 Rating 230 Reviews

96 %

of reviewers recommend KAREN WILLIS HOLMES

Company Reviews

Product Reviews

Metrics

4.9

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

KAREN WILLIS HOLMES 5 star review on 6th January 2025

Ginni

KAREN WILLIS HOLMES 5 star review on 11th December 2024

Emma D

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with KWH was second to none. I couldn't fault the girls in the Paddington (Brisbane) store. They were so knowledgeable and helpful. Especially seen as I found out I was pregnant after purchasing my dress, they told me the steps to take with the seamstress they recomended to ensure my dress fit perfectly on the day. In the photos attached I was 20 weeks pregnant!!”

KAREN WILLIS HOLMES 5 star review on 5th September 2024

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Posted 7 months ago

Hi Sophie, Thank you so much for leaving such a beautiful review for us. We are so happy you had such an amazing day, you look beautiful! Please be sure to email your photos we would love to see more! KWH Team xoxo

Posted 7 months ago

“The girls at KWH were so helpful and made the experience so fun! Thanks for everything”

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Posted 7 months ago

Hi Courtney, Thank you so much for your lovely words, we are so happy you had a such a great experience with us. KWH Team xoxo

Posted 7 months ago

“Definitely include KWH in your dress hunt!! Had the lovliest experience at KWH - with the help and guidance of Denisa! Was able to try on an array of beautiful different styles that really helped me understand which one was for me while having so much fun with my guests, such fun vibes and with a prosecco in hand! Said Yes to the Dress and couldn't be more in love! The longer I was in it, the more I loved it. :) Never felt rushed or pressured - had any and all questions answered and all information was transparent up front - couldn't have been easier!”

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Posted 8 months ago

Thank you so much for your kind words, we are so happy to hear you had a relaxing, fun experience with our store manager Denisa. Please be sure to send us your photos from your day, we cant wait to make your special gown. KWH Team xoxo

Posted 8 months ago

“I had a wonderful experience with buying my gown at KWH in Melbourne. After trying on a few dresses in multiple stores across Victoria, the last dress I tried on at KWH was the one! The whole team from the try on stage to the fitting stage were extremely kind and friendly, and not once did I feel rushed or pressured into making a decision! I love that Karen's philosphy with dress design is to make the wearer stand-out rather than the dress stand-out, and it was so special to find a wedding dress made me feel like myself! Thankyou to the whole KWH Armadale team for making my wedding dress experience so wonderful :)”

KAREN WILLIS HOLMES 5 star review on 18th August 2024

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Posted 8 months ago

Hi Phoebe, Thank you for this amazing review! We are so happy you had a great experience in our Melbourne Showroom and felt relaxed and enjoyed the process with us! Thank you for choosing us to make your dream dress. KWH Team xoxo

Posted 8 months ago

“Every moment at Karen Willis was so much fun! Sam was so informative and bought all the vibes. It was the perfect experience to find the perfect dress. I could not be more grateful! xxxx”

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Posted 8 months ago

Thank you so much for your kind words Steph! We are so happy we could make your dress of dreams. Please be sure to send your photos through to us, we can't wait to see them! KWH Team xoxo

Posted 8 months ago

“Emily at KWH made my experience finding and purchasing a wedding gown unforgettable. Her kindness, expertise, and passion made me feel comfortable and like she genuinely wanted me to find the dress of my dreams. I attended many appointments at different bridal stores to find the right dress, but selecting my KWH gown was an absolute no-brainer! I am obsessed! I would recommend KWH to all future brides!”

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Posted 9 months ago

Hi Courtney, Thank you so much for your lovely words and wonderful review, we will pass this feedback onto Emily and the team! Please email through your photos to us we would love to see your special day! xx KWH Team xoxo

Posted 9 months ago

“I had an excellent experience selecting my dream gown from Karen Willis Holmes! The dresses are beautiful and you’re able to chose your own tops & bottoms then piece them together. The alterations were swift and exactly what I wanted; thank you Susan! All the staff were delightful and super helpful!”

KAREN WILLIS HOLMES 5 star review on 1st July 2024

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Posted 9 months ago

Hi Phoebe! Thank you so much for your kind words, we are so glad you had a great experience! Thank you for sharing these beautiful photos of you in your KWH Gown! You look amazing! KWH Xx

Posted 9 months ago

“Fantastic service. Warm and friendly staff. The ladies went above and beyond to help me with everything from Covid lockdowns and postponing the wedding twice to helping me with garment issues. When we renew our vows, I will definitely be getting another gown from KWH bridal.”

KAREN WILLIS HOLMES 5 star review on 26th June 2024

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Posted 10 months ago

Hi Petra! Thank you so much for these kind words, we are so glad you had a great dress journey with us! Thank you for sharing these beautiful photos of you in your KWH Gown! You look so beautiful! KWH Xx

Posted 9 months ago

“From the first appointment all the way to picking up my dream dress, the team at Karen Willis Holmes were wonderful. A big thank you to the team in Melbourne, who made every part of the process feel special and tailored just for me. Their attention to detail and genuine care for their clients shone through in every interaction. I especially appreciated their patience and expertise when it came to fittings and alterations, ensuring my dress was a perfect fit. It was not just about selling a dress, but about creating a memorable journey that I will cherish forever. I highly recommend Karen Willis Holmes to any bride looking for not just a dress, but a complete, joyous experience.”

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Posted 10 months ago

Hi Seazin, This was such a beautiful review! Thank you for choosing us and taking the time to write these kind words! We are so happy we made the experience so special for you as this is our ultimate goal, to ensure a relaxing, fun and memorable experience to cherish forever. Please be sure to send your wedding photos through to our Melbourne store the girls would love to see the final product from your special day. KWH team xoxo

Posted 9 months ago

“KWH Bridal were absolutely amazing from start to finish. I went dress shopping at a few places but the service at KWH was something else. I did not feel the pressure or stress during my appointment when trying on dresses and felt so supported. The ladies were down to earth and made my dream dress come to life!”

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Posted 10 months ago

Hi Teodora, Thank you so much for these kind words. We are so glad to hear the experience you had was relaxing and enjoyable and we made your dress of dreams! Be sure to share your photos with us x KWH Team xoxo

Posted 9 months ago

“I found my dream dress at KWH Brisbane thanks to the wonderful Emily and Lauren, who made me and my friends feel very special and comfortable. We had the entire store to ourselves and were able to browse all the gowns at our leisure, before I tried on a range of stunning gowns that were clean and fit so well due to the corset back (not pinned). The lovely ladies were so helpful, kind and made the process fun. The showroom is gorgeous, in the middle of stunning Paddington. I would highly recommend KWH to any future bride!”

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Posted 10 months ago

Hi Ashleigh, Thank you so much for your kind words, we are so glad you had a great experience! We can't wait to see you in your KWH Gown! KWH Xx

Posted 10 months ago

“Found my wedding gown at KWH Brisbane! Loved the flexibility of creating a dress from multiple pieces to achieve a custom design. Emily was great to work with! She is warm and supportive but is honest in what she sees. A great experience!”

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Posted 11 months ago

Hi Rachael, Thank you so much for your kind words! We can't wait to see you in your KWH Gown. KWH-HQ Xx

Posted 10 months ago

“KWH Paddington store ( QLD) provided a seamless, fun and empowering dress experience. Our bridal stylish Priya truly ensured we had flowing champagne, many laughs and beautiful gowns. I cannot reccomend KWH enough.”

KAREN WILLIS HOLMES 5 star review on 26th April 2024

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Posted 1 year ago

Hi Megan, Thank you so much for your kind words, we are so glad to hear you had a great experience! You look beautiful in Athena! KWH Xx

Posted 10 months ago

“I really enjoyed the experience of finding my dream gown at Karen Willis Holmes! The staff were beautiful, especially Sophia, and I felt relaxed throughout the experience. There was no pushy sales tactics which I really appreciated. It allowed me to ensure I found my dream gown. Thank you so much for making it a really special experience.”

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Posted 1 year ago

Hi Adelaide, Thank you so much for your kind words, we can't wait to see you in your KWH Gown! KWH-HQ Xx

Posted 10 months ago

“I had wonderful service the whole way through. Such kind and professional staff who knew how to make a nervous bride feel safe. I feel comfortable from the moment I was there! Worth the money for the most beautiful dress.”

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Posted 1 year ago

Hi Sarah, Thank you so much for your kind words, we can't wait to see you in your KWH Gown! KWH-HQ Xx

Posted 10 months ago

“I recently purchased my dress from KWH. I had my first appointment with Jithya who was so helpful and professional. She had already set up some dresses that I’d preselected but quickly came up with styling ideas after hearing what I was after. Emily was at my second appointment (after I met her at the first) and I could not recommend my experience with her more. She truly listened to your thoughts and offered options and solutions. Emily is so knowledgeable and is honestly everything you could want in a bridal stylist. I walked away from the experience SO happy and excited that I’d found a dress that felt like me. KWH is super customisable and of high quality. I cannot wait to wear my dress!”

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Posted 1 year ago

Thank you so much for your kind words. We are so happy you had such an amazing experience with us! Please be sure to send through your photos to us when you get the chance, we are so excited for your special day and want to thank you for choosing us to help create your dream gown. Thank you again for your recommendations. We wish you all the best. The KWH Team Xx

Posted 1 year ago

“The staff were incredibly helpful and lovely. Not to mention just how beautiful the space is! It was an increibly seemless process, would highly recommend it to any of my friends when they're getting married.”

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Posted 1 year ago

Dear Jesses, Thank you for your lovely review. we much appreciate it. Best wishes. The KWH Team xx

Posted 1 year ago

“From the first try on appoinment, walking into the Armadale boutique I knew I would find my dream dress. The options to try on and mix and match allowed me to find something that was stunning but also suited my body shape, and the staff were an incredible help (not just in providing a little prosecco to settle any nerves). Could not have asked for any more from my wedding dress experience!”

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Posted 1 year ago

Dear Elizabeth, Congratulations on finding your dream gown. Thank you so much for your lovely review. We wish you all the best and can't wait to see photos. Best wishes The KWH Team xx

Posted 1 year ago

“KWH is the most professional and beautiful team! I followed their work through weddings and Pinterest as a part of my planning and mood boards leading up to my wedding (this March, 2024). As I am stateside they met at all hours, we had 1 zoom measurements meeting and the team custom made the most beautiful dress and jacket! I’m an executive in the apparel industry and know beautiful care, fit and construction. The consideration for style, contemporary lines and the essence of how the body fits is impeccable! Both pieces fit almost perfectly with the right amount of ease to allow a bit of tailoring to make the dress and jacket precisely fit my body and style. I’m in Portland, Oregon and have no retailers to have seen or tried on before I ordered. I’m impressed and will recommend KWH to everyone I know. Thank you team! You’ve made my day!”

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Posted 1 year ago

Dear Rebecca, WOW, What an amazing review. Thank you so much for taking the time to write such a lovely detailed review. We appreciate it so much. We wish you all the best here at KWH. xx

Posted 1 year ago

“Loved my experience at the KWH Armadale boutique! All the staff were so friendly, professional and welcoming from the moment we walked in the door - Sam was so kind and helpful throughout my appointments, by far the best customer service I have experienced! The quality and detail of the dresses was amazing, couldn’t recommend enough ☺️”

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Posted 1 year ago

Dear Breanna, Thank you so much for your kind review. The Armadale team are great. We wish you all the best. The KWH Team xx

Posted 1 year ago

KAREN WILLIS HOLMES is rated 4.9 based on 230 reviews