“Parts arrived in good time fitted the door perfect, all good.
Aust Post are the only disapointment as they wil not deliver parcels to our address, so I have to drive to post office (30 mins round trip) to collect when I have alreday paid supplier (who has in turn paid / contracted Aust Post) to deliver, not supplier fault it "Aust Post Issue"??”
“Very disappointed with the online service. Contact business phone is non existence hardly anyone one answer the phone when you call you get put on hold and then it disconnect. I had a very bad experience with my purchase. I wouldnt recommend Keeler hardware to anyone.”
Good morning, Hedley,
Thank you for your feedback, and we sincerely apologize for the disappointing experience you had with our online service and phone support. We understand how frustrating it can be when you encounter difficulties, and your concerns are very important to us. We are committed to improving our service, and your insights will help guide us in making necessary changes.
If there's anything further, we can assist you with, please don’t hesitate to reach out at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Initial experience was good and quick but unfortunately they sent me the wrong colour hardware and said that someone would contact me and let me know when the right one was getting delivered and no one has contacted me.
I ordered the stainless steel one and received sharp silver can I please get this changed , thankyou .”
Good morning Ivica,
Thank you for attaching the photo.
After reviewing the order details, I can confirm that the item ordered was:
Lockwood Door Lock Pack Induro Mortice Verona Gidgee Levers – Silver with Cylinder.
Please note that this particular item is only available in the following finishes: Silver, Black, White, and Pearl White.
It is not available in Stainless Steel.
Let me know if you have any further questions or if there's anything else I can assist you with.
Warm regards,
Helga Hilton
Customer Service Manager
“Keeler Hardware was good sometimes and not so good at other times. The different staff acted more or less interested. That said I had a complex need which was not always handled well or in the interest of the person I was dealling with. In the end it all worked out but I had to be highly involved to make it all happen.”
“Kevin from Keeler has been awesome helping us with our project, mails items straight away and best pricing around. Highly recommend the guys at Keeler!”
