Hello,
I’m sorry to hear about the long delay and missing screws. This isn’t the experience we aim to provide. We’ll help get this sorted as quickly as possible.
Kind regards,
Team Keeler Hardware
“Was after the older sash window springs and they had them, friendly service, good pricing also they have heaps of good stuff in tthe showroom. Have been there three times and always got what i needed.”
Hello,
I’m sorry to hear about the poor customer service and lack of communication. This isn’t the experience we aim to provide.
Please email cs@keelerhardware.com.au with your order number and the best contact details, and we’ll escalate this to our team to follow up promptly.
Kind regards,
Team Keeler Hardware
“products are great, though communication is somewhat lacking. Was not informed items had shipped and wasnt until I rang the company after a couple of weeks that I was informed my order was sitting at the Local Post Office. No communication from Keeler Hardware or Australia Post and they had a different phone number on their docket.”
Hello,
Thank you for your feedback. I’m sorry for the lack of communication and for you only discovering the shipment at the local post office after you called. This isn’t the experience we aim to provide. We’ll review our notification process and ensure clearer updates and accurate contact details.
Kind regards,
Team Keeler Hardware
“Unable to write a review as the goods are yet to arrive. Takes way to long to dispatch goods. Order was placed and PAID for on the 27th of Nov. Despatched on the 2nd of Dec.”
Hello,
I’m sorry to hear your order hasn’t arrived yet and that the dispatch timeframe has been longer than expected. This isn’t the experience we aim to provide.
The order was dispatched yesterday 02/12 with Australia Post. As per the tracking information the order is due for delivery Monday 8th or Tuesday 9th of December.
Our standard lead time before an order is dispatched is 3-5 business days.
Kind regards,
Helga Hilton
Customer Service Manager
Liebe Grüße,
Team Keeler Hardware
“I have emailed you regarding with my last order, I still havent received it, its been a month now and I need those. I emailed you 3 times as well asking what happen to it and I don't get an answer. Not happy customer here.”
Hello,
I’m very sorry for the delay and the lack of response to your emails. This isn’t the experience we aim to provide.
I have sent an email with the tracking # and proof of delivery.
Kind regards,
Helga Hilton
“No delivery tracking details provided. Annoying review request emails. A part was missing from the order, even though I had to call up to make sure the part was provided with the order.”
Good morning,
Thank you for sharing your feedback. We’re sorry for the lack of delivery tracking, the review emails, and the missing part from your order. This isn’t the experience we aim to provide, and we’ll review our processes to prevent it from happening again.
Please email cs@keelerhardware.com.au with your order number and the missing part details, and we’ll arrange prompt follow-up to resolve this for you.
Kind regards,
Helga Hilton
Customer Service Manager
