“Initial experience was good and quick but unfortunately they sent me the wrong colour hardware and said that someone would contact me and let me know when the right one was getting delivered and no one has contacted me.
I ordered the stainless steel one and received sharp silver can I please get this changed , thankyou .”
Good morning Ivica,
Thank you for attaching the photo.
After reviewing the order details, I can confirm that the item ordered was:
Lockwood Door Lock Pack Induro Mortice Verona Gidgee Levers – Silver with Cylinder.
Please note that this particular item is only available in the following finishes: Silver, Black, White, and Pearl White.
It is not available in Stainless Steel.
Let me know if you have any further questions or if there's anything else I can assist you with.
Warm regards,
Helga Hilton
Customer Service Manager
“Keeler Hardware was good sometimes and not so good at other times. The different staff acted more or less interested. That said I had a complex need which was not always handled well or in the interest of the person I was dealling with. In the end it all worked out but I had to be highly involved to make it all happen.”
“Kevin from Keeler has been awesome helping us with our project, mails items straight away and best pricing around. Highly recommend the guys at Keeler!”
Good morning, Jacqueline,
Thank you for your feedback, and we sincerely apologize for the lack of customer service you experienced during your visit. While we're glad to hear you found our product range appealing, your concerns about customer service are important to us and will be addressed to enhance our overall experience. We truly value your input as it guides us in improving our approach.
If there's anything else we can assist you with, please don’t hesitate to reach out at cs@keelerhardware.com.au.
Kind regards,
Helga Hilton
Customer Service Manager
“Excellent range at excellent prices. My item was well packed, delivery was fast and communication first rate. I'll definitely be using Keeler Hardware again.”
“I’ve purchased and had delivered (very timely) two separate purchases of door seals.
Both are well made and deliver an excellent sound attenuation outcome. I can highly recommend this companies Australian Made products. Plus their advice is spot-on!!”
Good morning,
Thank you for your feedback, and we sincerely apologize for the poor telephone support you received while trying to purchase a door product. We understand how frustrating this must have been, and we appreciate you bringing this to our attention. Your insights are valuable and will help us enhance our customer experience.
If there's anything else we can assist you with or if you'd like to reach out about your refund, please don’t hesitate to contact us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Keeler Hardware stock so many items to finish off antique furniture restoration s. I have purchased many items over the years and they are at very reasonable prices.”
