Good afternoon,
Thank you for bringing this to our attention. I sincerely apologize for the inconvenience caused by the delay in your delivery due to the missing address. We understand how important it is for your orders to arrive on time and in perfect condition.
Your feedback helps us improve our process, and we will ensure that we double-check address details on future orders. If you have any further questions or concerns, please feel free to reach out to us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“The product that I ordered arrived quickly and was exactly what I needed to solve the problem that I had. Can recommend the services of the team at Keeler Hardware enough. Definitely use them again.”
“Keeler was able to supply door hardware for my 30+ year old home. Local stores only had the 'latest' which would not work for me. Took a week, but I was kept informed, and got exactly what I wanted. Will use them again!”
“Being a TechnoKlutz, I was initially apprehensive about my ability to access the 24/7 digital delivery system (in the outside boxes in the wall at KEELER HARDWARE) but it was intuitive and functioned ‘painlessly’.”
“Quick delivery, great prices and product was exactly as described. They even included the screws for the hinges which was a pleasant surprise as we were expecting to have to make a trip to the hardware store. Would definitely recommend and purchase again.”
“Very poor review, bought 5 patio bolts and gave them my key to have locks all keyed alike. I was apprehensive to leave my key but was assured that it would be kept in a safe key box. Waited two weeks for the order to be processed and called to find out what happened to my order. Was informed that the order was lost and would have to be reordered. They called me back a few days later and now said that had lost my key. Great security processes!! Had to go back with another key and get them to be keyed alike which took an hour wait. Even had to ask them to give me a replacement key for the one they lost. Now someone has my key and potentially my address. Keller Hardware should have gotten a locksmith to change all my locks.”
Good afternoon, Darren,
Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration you encountered with your order and the mishandling of your key. Your security and peace of mind are paramount, and it’s disappointing to hear that we did not uphold those standards.
We appreciate your feedback, which is crucial in helping us improve our processes and customer service. Please rest assured that we will address this situation internally to prevent such occurrences in the future.
If there's anything further we can do to assist you or address your concerns, please don’t hesitate to reach out, our email address is cs@keelerhardware.com.au
Best regards,
Helga Hilton
Customer Service Manager
“Great service from Keeler Hardware! The electronic door fobs were easy to find on their website, simple to order, and arrived quickly. Smooth process from start to finish.”
“Really dissappointed with the service provided. My wife and I travelled all the way to Wetherill Park and ordered some items on a Saturday. When the builder went to install the doors there were no barrels and striker plates for 6 doors. As a sales person you would think that they know that we require barrels and striker plates and would have mentioned it to us. So I had to drive back out to Wetherill Park and buy the additional items. Waste of time and petrol. Not even an appology or a discount for the inconvenience.”
Good morning, Thomas,
Thank you for reaching out and sharing your experience with us. I genuinely apologize for the inconvenience you faced with your order. We strive to provide thorough service, and it’s disappointing to hear that we fell short in ensuring you received all the necessary items. Your feedback is important to us, and we will address this internally to improve our communication and service in the future.
If there's anything further we can do to assist you or to make this right, please don’t hesitate to reach out, you can email me at cs@keelerhardware.com.au
Warm regards,
Helga Hilton
Customer Service Manager
