“Product was good. I was buying spiral balances for a window and there was no way of knowing how long it would take for them to arrive.
We had no window for a long time. Also on 6/8 arrived with no letter of explanation as to why, or when the remaining two would arrive. We still have no window in as I can't install without them. I had to contact a number of times. Wouldn't recommend sadly.”
Hi Ben,
I’m sorry for the delay and the lack of communication you’ve experienced. This isn’t the level of service we aim for, and I understand how frustrating it must be when you can’t install your window.
The lead-times are generally on the listings, but on some occasions it can be delayed further if there are no components.
We do apologize for the inconvenience.
Kind regards,
Helga Hilton
Customer Service Manager
“The lock we received was great asked by email to receive the wifi attachment as we couldn't get through on the phone
Never heard back or received it sadly as we love the lock we did get”
Hi Bernice,
I’m very sorry for the poor experience you’ve had, as well as the lack of response regarding your order. This is not the level of service we strive to deliver, and I understand how frustrating this must have been.
Could you please forward the email to cs@keelerhardware.com.au so that I can have a sales team member contact you.
Kind Regards
Helga Hilton
Customer Service Manager
“On 22nd January, 2026 I was assisted by Jerry at your Willoughby store.
Jerry was very knowledgeable and his assistance and customer focus was excellent.”
Good morning,
So that we can assist with the return of the 1 cabinet handle, I will send you an email with regards to the return.
We do apologise for the inconvenience.
Kind Regards
Helga Hilton
Customer Service Manager
“Through the 1980's, 1990's and into the digital age Keelers Hardware has been the go to place for special hardware and architecture hardware plus much more. It has always been a pleasure to purchase from this company. Thank you to all the great staff over the decades.
With Regards,
Peter Jansson
[ Ex Topline Office Maintenance Pty Ltd CEO ]
and Satec Pty Ltd in continuance.
5 Feb 2026”
“Products received are of reasonable quality and easily fitted.
One suggestion would be that you provide adjustable strike plates for the door latches.
The strike plates provided have 13mm slots and the door latch and the dead bolt are 10mm thick so rattled till I came up with a solution by gluing 2.5 mm thick shims into the latch housing.”
Hi Eliza,
I’m very sorry for the inconvenience this has caused. I understand you’d like your contact details updated and removed from our records.
I’ve escalated this to the relevant team member.
Kind regards,
Helga Hilton
