“After a total stuff up with an order I rang to try and find out where my items were and to my surprise they had cancelled my order. The items were reordered and I was told I could pick them up first thing from Willoughby. No mention of the parcel locker out the front. I arrived early 6.30am to beat the traffic and no one arrived til 7am. You would have thought someone would be onsite to be ready serve customers promptly 7am. More mucking around to get laptops open etc then finally get served 7.10am. A week later and Im still waiting for an Invoice. Bloody hopeless”
Good afternoon,
Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your order and the inconvenience it caused you. It’s disappointing that our service didn't meet your expectations this time, and we appreciate your feedback as it helps us identify areas for improvement.
I understand how frustrating it can be to wait for an invoice and the delays in service. We will address this internally to ensure we can provide a better experience in the future.
If there's anything further we can do to assist you, please feel free to reach out.
Warm regards,
Lyn
“Hi, I have now placed two orders with Keeler.
My first order was delivered on time.I inquired re delivery time and was given clear advice on delivery. Excellent service. My second order is being processed and I don’t expect any issues.”
“Made an order online , said it would leave the factory in 2 days. Rang up 10 days later and they said the don’t know when stock is coming in. Now waiting on a refund”
Good afternoon, Saliba,
Thank you for sharing your experience with us. I'm truly sorry to hear about the delays and the uncertainty regarding your order. We understand how frustrating it can be to wait for an item, and we're committed to improving our communication regarding stock availability.
Your feedback is invaluable to us, and we appreciate your patience during this time.
Warm regards,
Helga Hilton
“Easily found the Lockwood door latch I needed at Keeler Hardware. Pricing was competitive and dispatch and delivery easy and fast by post!
Thank you.”
“Little disappointed overall, called to get something on hold for same day, drove more than an hour to collect and it was sold on me. then ordered for urgent delivery - took a very long time, was actually broken into and robbed lol. then when the items were ready to pick up I made the big journey again and once I had my locksmith there to install we were told the hardware ordered was incorrect. truely a big waste of time.”
Good afternoon, Ryan,
Thank you for sharing your experience with us, and I’m truly sorry to hear about the troubles you encountered during your recent visits. It's disappointing to know that your items went on hold and that subsequent orders did not meet your expectations. We strive for better coordination in our inventory and fulfillment process, and your feedback highlights areas where we must improve.
Your experience is important to us, and we appreciate the time you took to describe the issues. If there’s anything else we can assist you with or further concerns you'd like to discuss, please reach out to cs@keelerhardware.com.au
Warm regards,
Helga Hilton
Customer Service Manager
“Keeler Hardware have such a great variety of products to choose from so I always find something I like. Plus the staff are so friendly and helpful that it is a pleasure to shop there.”
“I bought 6 sliding door bolts all keyed alike, well designed and made and easy to fit at an affordable price with prompt delivery via Australia Post. The good quality screws provided helped make fitting easy. I used strips of masking tape on my black aluminium doors to make marking the position of the screw and bolt holes easier. Only improvement I can think of would be to package each bolt set in a small cardboard box instead of plastic to cut down on non recycleable waste if that is possible.”
“Absolutely first class service. The products I ordered online were delivered the next day. Couldn't be happier. Would definitely recommend Keeler Hardware”
