“Keeler had almost the perfect product for the job I wanted and a great range from which I could have chosen. The experience of buying was excellent- great communication- and the product arrived in good time and well packaged in an excellent state. Very happy to recommend them and I will be looking to Keeler for my next buy before looking elsewhere.”
“Great work Keeler! Replacement gate latches not available in hardware stores on mid northcoast. Couldn’t believe price (good) plus no trouble purchasing online!”
“Regarding your service, we would like to complain to Tanya. I called your company to inquire when the goods will be delivered. Because it was the first delivery, we had no one in the factory. We just wanted to find out when the goods would be delivered. Your customer service Tanya did not check it clearly and gave random answers to fool the customers. When we further asked for clarification, Tanya thought it was our problem and kept pushing the responsibility to the customers and blaming them.”
Good afternoon, Nicki,
Thank you for your feedback, and I sincerely apologize for the experience you had with our customer service, and we appreciate you bringing this matter to our attention. Clear communication is important to us, and we strive for accountability in our service.
Your insights are valuable, and we will address this internally to ensure our team provides the support our customers deserve. If there’s anything further, we can assist you with, please don’t hesitate to reach out.
Warm regards,
Helga Hilton
“Generally good however I recently purchase a large number of passage latches. The square spindle wasn't long enough for one door so I wnet to the short spindle with the springs attached. These worked fine except the spindle had to be ground down to fit the latch. Why include a spindle that will never fit.”
“called Keeler Hardware and spoke to Jerusha who was very helpful , knew what i wanted and took my order .
placed the order on Monday 21 st July and picked the order up from post office on Friday 24 th July .”
