“Great range of products, extremely helpful staff, qick service and supply, easy after hours pick up. Excellent communication. I would thouroughly recommend Keeler Harware.”
“Product was good. I was buying spiral balances for a window and there was no way of knowing how long it would take for them to arrive.
We had no window for a long time. Also on 6/8 arrived with no letter of explanation as to why, or when the remaining two would arrive. We still have no window in as I can't install without them. I had to contact a number of times. Wouldn't recommend sadly.”
Hi Ben,
I’m sorry for the delay and the lack of communication you’ve experienced. This isn’t the level of service we aim for, and I understand how frustrating it must be when you can’t install your window.
The lead-times are generally on the listings, but on some occasions it can be delayed further if there are no components.
We do apologize for the inconvenience.
Kind regards,
Helga Hilton
Customer Service Manager
“The lock we received was great asked by email to receive the wifi attachment as we couldn't get through on the phone
Never heard back or received it sadly as we love the lock we did get”
Hi Bernice,
I’m very sorry for the poor experience you’ve had, as well as the lack of response regarding your order. This is not the level of service we strive to deliver, and I understand how frustrating this must have been.
Could you please forward the email to cs@keelerhardware.com.au so that I can have a sales team member contact you.
Kind Regards
Helga Hilton
Customer Service Manager
“On 22nd January, 2026 I was assisted by Jerry at your Willoughby store.
Jerry was very knowledgeable and his assistance and customer focus was excellent.”
Good morning,
So that we can assist with the return of the 1 cabinet handle, I will send you an email with regards to the return.
We do apologise for the inconvenience.
Kind Regards
Helga Hilton
Customer Service Manager
