Good morning, Michael,
Thank you for your feedback regarding the emails you've been receiving after your purchase. We understand how overwhelming it can feel to get multiple messages, and we appreciate your input as it helps us improve our communication. I will look into this.
If you have any concerns or if there’s anything we can assist you with, please don't hesitate to contact us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Order received promptly. I inadvertently put a wrong code in for a slightly different product than I wanted. Posted it back at my cost in terms of their instructions & received refund to my account promptly. Then ordered right item.”
“Would NOT recommend Keeler Hardware. The sales person at Keeler Hardware ordered the incorrect hinges. Once I realised the hinges were incorrect, I called the store however, because it was Saturday my call was redirected to the Willoughby store who advised someone from Wetherill Park would call me back (I'm still waiting for that call). When the hinges were returned for a refund, I was informed a restocking fee of 10% would be charged even though the sales person had ordered the incorrect item. On checking my account the next day, I found that I had been charged again and not refunded. At no time did Keeler Hardware phone to advise that my account had been charged instead of refunded. The debit was processed to my account immediately and the credit is still pending (so far 5 days). At no time have staff at Keeler Hardware appologised for ordering the incorrect hinges, the error in processing, for not calling to advise of the error, the inconvienence of having to go back to have the error fixed or the time it would take for the credit to be cleared. Over all my experience with Keeler Hardware was extemely disappointing!”
Good morning,
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered with your order and the subsequent confusion regarding the refund process. Your concerns regarding the service you received, and the handling of your return are important to us. We strive for high standards, and we regret that we missed the mark during your visit.
We appreciate your feedback as it helps us to improve, and I will look into this matter and email you directly. If you have any other questions, please reach out to us directly at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Disappointed - Keeler Hardware have a great choice of cabinet handles but there is very little customer service.
I would have appreciated help with understanding materials and how to purchase handles of varying sizes. The person taking my order was totally disinterested and provided no advice on accessing differing sizes.”
Good morning, Meredith,
Thank you for your feedback regarding your recent experience at Keeler Hardware. We're glad to hear that you found our selection of cabinet handles appealing. However, I apologize for the lack of customer support you encountered. Your comments about the need for better assistance on materials and sizes are noted, and we continuously strive to improve our service standards.
Please feel free to reach out to us at cs@keelerhardware.com.au if you have any further questions or need assistance in the future.
Warm regards,
Helga Hilton
Customer Service Manager
“Keeler Hardware has provided hardware items that were not available from other outlets. Goods were as described on their website and were well packaged. All items were posted quickly making them a great pulpier for an owner builder. Would whole heartedly recommende Keeler Harware for your hardware needs.”
“Really fast postage, great price. I purchased radius butt hinges, they were a replacement for doors throughout our house. The matt gold looks great, works for a range of door weights without issue. Thank you :)”
“Ordered sliding carrier and wheels and as shop was nearby decided to "click and collect". Easy online experience, txt sent next day as "ready for collection". Given a code to open locker and took less than a minute to collect. No comparison to large hardware chain, lft them fo dead. Excellent !”
“Keeler Hardware had what I needed. On-line purchasing was straightforward, and the after-hours collection arrangement was convenient. What's to not like?”
“Very quick turnaround between order and delivery. The website and online ordering was easily managed. I had my solution in my hand in under a week and I live on the NSW far south coast. I recommend Keeler Hardware.”
