“Great service from Keeler Hardware! The electronic door fobs were easy to find on their website, simple to order, and arrived quickly. Smooth process from start to finish.”
“Really dissappointed with the service provided. My wife and I travelled all the way to Wetherill Park and ordered some items on a Saturday. When the builder went to install the doors there were no barrels and striker plates for 6 doors. As a sales person you would think that they know that we require barrels and striker plates and would have mentioned it to us. So I had to drive back out to Wetherill Park and buy the additional items. Waste of time and petrol. Not even an appology or a discount for the inconvenience.”
Good morning, Thomas,
Thank you for reaching out and sharing your experience with us. I genuinely apologize for the inconvenience you faced with your order. We strive to provide thorough service, and it’s disappointing to hear that we fell short in ensuring you received all the necessary items. Your feedback is important to us, and we will address this internally to improve our communication and service in the future.
If there's anything further we can do to assist you or to make this right, please don’t hesitate to reach out, you can email me at cs@keelerhardware.com.au
Warm regards,
Helga Hilton
Customer Service Manager
“I have purchased door hardware several times through Keeler Hardware. They carry a large range of good quality items and are very efficient with correspondance and freight”
“They don't accept returns, if the purchase was more than a few weeks ago. Even if the product is unopenbed and in perfect condition. For the amount of money that I spend there, I'd excpect a more helpful arrangement. The products are always very good quality, you've just not allowed to return them.”
Good afternoon, Colin,
Thank you for your feedback regarding our return policy. I understand your frustration with the limitations on returns, and I genuinely appreciate you voicing your concerns. We strive to provide quality products and it’s unfortunate that our return policy didn't meet your expectations. Your input will certainly be taken into consideration as we continue to evaluate our customer service practices.
I will send you an email to see how I can assist you with regards to you return request.
Warm regards,
Helga Hilton
Customer Service Manager
“Purchased 5 x Whitco Blaxland 5 Pin Double Cylinder
Sliding Door Lock White W500216
Excellent product - solid and workes well. Replaced existing. Was easy to replace”
“After a total stuff up with an order I rang to try and find out where my items were and to my surprise they had cancelled my order. The items were reordered and I was told I could pick them up first thing from Willoughby. No mention of the parcel locker out the front. I arrived early 6.30am to beat the traffic and no one arrived til 7am. You would have thought someone would be onsite to be ready serve customers promptly 7am. More mucking around to get laptops open etc then finally get served 7.10am. A week later and Im still waiting for an Invoice. Bloody hopeless”
Good afternoon,
Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your order and the inconvenience it caused you. It’s disappointing that our service didn't meet your expectations this time, and we appreciate your feedback as it helps us identify areas for improvement.
I understand how frustrating it can be to wait for an invoice and the delays in service. We will address this internally to ensure we can provide a better experience in the future.
If there's anything further we can do to assist you, please feel free to reach out.
Warm regards,
Lyn
“Hi, I have now placed two orders with Keeler.
My first order was delivered on time.I inquired re delivery time and was given clear advice on delivery. Excellent service. My second order is being processed and I don’t expect any issues.”
“Made an order online , said it would leave the factory in 2 days. Rang up 10 days later and they said the don’t know when stock is coming in. Now waiting on a refund”
Good afternoon, Saliba,
Thank you for sharing your experience with us. I'm truly sorry to hear about the delays and the uncertainty regarding your order. We understand how frustrating it can be to wait for an item, and we're committed to improving our communication regarding stock availability.
Your feedback is invaluable to us, and we appreciate your patience during this time.
Warm regards,
Helga Hilton
