“I recently purchased new handles for my cupboards from Keeler. The handles were just what I wanted and their service is second to none. I ordered them on a Monday and there were delivered to my door on the Wednesday. Great service. Would absolutely deal with them again.”
“The Schlage Omnia Smart Digital Door
Lock Fire Rated Satin Nickel is an excellent slim & modern lock that has all the security features you need in one. I removed an expensive Dormakaba lock as it failed multiple times locking us out and service was no good. Very please with Keelers Hardware in this instance.”
“Great service for those of us not in capital city, info was correct and distribution was exceptional. Thanks Keeler will use into the future.
Noel McPherson”
Good morning, Lee
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Order was placed on the 28th of Feb - Friday and dispatched on the Monday 3rd of March. Unfortunately, due to the Cyclone in QLD the delivery did take longer than expected.
Kind regards
Helga
“We bought on line and the process was easy and streamlined,delivery time was amazing,needed to add forgotten latches so rang them and the same efficient response,delivered in 3 days,would highly recommend dealing with Keeler hardware”
“I placed an order online with Keeler Hardware but decided to cancel it just 30 minutes later. I called Keeler and was instructed to email Customer Service with my request. Despite sending the email promptly, my request was ignored for a whole week, and the order was still delivered.
As a result, I had to pay $11 out of pocket to return the goods, and Keeler also deducted 10% of the purchase price. Given that I attempted to cancel the order almost immediately, I find this level of customer service very disappointing. I expected better communication and a fairer resolution.”
Good afternoon, Theo
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication. I have requested a full refund on your order.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Service was, as always, excellent. One phone call identified the part required and guided me through the website to find the details I needed.
Delivery was prompt, price was excellent.”
“I already left a Google review. The hide to request another review is laughable.
Please remove me from your mailing list as I will never purchase from Keeler ever again. 0/5 stars.”
