Good afternoon, Michael,
Thank you for your feedback! I’m glad to hear that you experienced good service. However, I’m truly sorry to learn that the quality of the item didn’t meet your expectations. We take product quality very seriously and appreciate you bringing this to our attention.
If you have any further concerns or need assistance, please feel free to reach out.
Kind regards
Helga Hilton
Customer Service Manager
“Lady I spoke to on the phone was very helpful. Told me exactly what I needed to know.
Bought products on line. Good selection of quality merchandise - great prices. Forget Bunnings - I strongly recommend Keeler Hardware based on my experience.”
“Product is fantastic.
However, there was a supply issue (2-3 weeks) with the selected hinges and the 2x alternative options provided were 5x the price or double the price.
I said I was happy to wait for the hinges to come into stock but they refunded me.”
Good afternoon,
Thank you for your honest feedback! I’m glad to hear that you found the product fantastic. However, I sincerely apologize for the supply issue you faced with the hinges. We understand how frustrating it can be when alternatives come at a higher price, and we appreciate your patience.
Your experience helps us improve our services, and we’ll work hard to address these supply challenges. If you have any further concerns or need assistance, please feel free to reach out.
Kind Regards
Helga Hilton
Customer Service Manager
