Good morning, Peter
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused. However, this order has been selected to be "Picked Up" from our Willoughby Store.
I will send you an email with regards to the delays.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“On first visit there seemed no knowledgeable person to advise on products. Second visit, was served by Tony who was great. Knowledgeable, helpful, and great customer service on ordering and picking up an item. Recommend.”
“Service was excellent and ordering process was easy.
The wrong product being delivered wasn't ideal, but the immediate shipping of the replacement was much appreciated.
It did waste some time for us onsite though as we had to send someone back to install the closers another day.
Would definitely order again and I understand mistakes are made. But something to work on nonetheless.
Thanks”
“I stil have not received my order, which was ordered 19/3 as a click and collect. I was travelling from the Shoalhaven to Sydney and mistakenly believed Willoughby would have the items in stock and ready by the afternoon. I then paid a delivery fee to have the order sent to my address. Yesterday I had notice from Aus/Post that it's due tomorrow. I read the notice re waiting for a message before P/U, but Keeler needs to emphasise that (as I was advsed instore) C+C orders may take 4+++ days to reach the store. Overall a shithouse interaction.”
Good morning, Selwyn
Thank you for taking the time to place this review.
I'd firstly like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
While's we strive to maintain a good supply of products, sometimes it is not always possible. Also as mentioned on the listing, we will email or send an SMS once the order is ready for pick up. We take full responsibility for this and truly apologize for any inconvenience it may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
