“Called to check availability of items, was advised in stock so placed my order. This was incorrect, ended up waiting over 3 weeks for my order.
Had I been advised I would have placed my order with a different company, wasn't even advised the order was on back order.”
Good morning, Nadine
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“excellent service, ans easy to deal with.
Product arrived as expected on the due date, ansd excellent technical advice as to teh correct product for our requirements”
“Range is amazing and the online ordering process was user friendly. Items were delivered as promised and the item purchased was exactly as advertised. Great Service all round.”
“I can't rate the staff at Keeler Hardware highly enough, friendly, knowledgeable and very happy to help. The selection of products is superior as is the quality and the experience was seamless.
Would recommend highly.”
“I placed the order for a lock that was "in stock" expecting quick delivery. When it had not turned up a week later I looked back and noticed the order was in "back order" status but website still show it was available and in stock. Attempted contact twice with no reply. Had to go to bunnings and buy another one for it to rock up later. Took nearly 3 weeks to arrive.
Product was as advertised, but customer service and misleading availability is not as expected.”
Good afternoon, Terrence
We do apologize for this error that were made with your order, for not receiving your package as promptly as you expected.
We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“We purchased 8 hinges, 3 of which came with no screws...They were a satin-ish looking brass colour and most were really discoloued. Very disappointing as we'd been searching for hinges of this size/colour for quite some time.”
Good morning
We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
Please email a photo of the items to cs@keelerhardware.com.au so that I can look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
