“It took 3 weeks for my order. I rang & left a voicemail. I never received a call back. It had been 2 weeks, so I went to the store. I waited for someone to help me. They totally ignored me. I was finally told it hadn’t arrived. I waited another week & rang again. I received an email that day to say it was there.”
Good morning, Virgina
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused. Unfortunately, the Easter public holidays have contributed to this delay.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I have had several purchases through Keeler. In all cases the process has been seamless, though on-line purchases to delivery. First class, cobbers. Keep it up and many thanks.”
Good afternoon, Adrian
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of the communication. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Saah window closers and full ring window pulls in chrome. Beautiful pieces that will look lovely in an old miners cottage I am renovating. Fast postage, great price, perfect product. Thank you !”
“Not installed yet but holes and length match one of the existing hinges. There are 4 bronze hinges existing on french doors. Plan is to remove these as they bend over time with 6 stainless steel parliament hinges.”
“The Keeler Team were amazing. My contacts have been professional, accommodating and flexible, while delivering promptly at the best available price. I verified prices against 3 other companies and no on got close. That’s good service which deserves mine and your attention.”
“I received my lock and it’s not working. I called your store and was told to send and email which I did 3 days ago . Nothing! It’s only a $30. Lock so no big deal. But can’t recommend or use you again”
Good afternoon, Jude
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
A New Replacement Order - KH00442683 was raised and will be dispatched to you as soon as possible.
Kind regards
Helga Hilton
Customer Service Manager
Good afternoon, Cyril
Thank you for taking the time to place this review.
We strive to provide the best quality products and pricing to our customers, and we apologize for any inconvenience that you may have experienced.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I wish I had dealt with Keeler Hardware years ago. Their range of quality hardware is impressive and they are my new "go to" business for future purchases. Helpful, friendly and knowledgeable staff set them apart from other businesses. My email enquiries were handled promptly. I would unreservable recommend them to anyone requiring quality architectural hardware products.”
