“I placed an order online with Keeler Hardware but decided to cancel it just 30 minutes later. I called Keeler and was instructed to email Customer Service with my request. Despite sending the email promptly, my request was ignored for a whole week, and the order was still delivered.
As a result, I had to pay $11 out of pocket to return the goods, and Keeler also deducted 10% of the purchase price. Given that I attempted to cancel the order almost immediately, I find this level of customer service very disappointing. I expected better communication and a fairer resolution.”
Good afternoon, Theo
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication. I have requested a full refund on your order.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Service was, as always, excellent. One phone call identified the part required and guided me through the website to find the details I needed.
Delivery was prompt, price was excellent.”
“I already left a Google review. The hide to request another review is laughable.
Please remove me from your mailing list as I will never purchase from Keeler ever again. 0/5 stars.”
Good morning, Neil
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Excellent experience on there Web site looking for what I needed . Fast shipping , and tracking , the item arrived well packaged . Would buy from them again ,Happy Customer.”
“Kevin was so helpful and pleasant to deal with. Productive knowledge was great. Would definitely recommend Keeler to buy from. Delivery was easy and timely. Price was good.”
