“Product is fantastic.
However, there was a supply issue (2-3 weeks) with the selected hinges and the 2x alternative options provided were 5x the price or double the price.
I said I was happy to wait for the hinges to come into stock but they refunded me.”
Good afternoon,
Thank you for your honest feedback! I’m glad to hear that you found the product fantastic. However, I sincerely apologize for the supply issue you faced with the hinges. We understand how frustrating it can be when alternatives come at a higher price, and we appreciate your patience.
Your experience helps us improve our services, and we’ll work hard to address these supply challenges. If you have any further concerns or need assistance, please feel free to reach out.
Kind Regards
Helga Hilton
Customer Service Manager
“Very happy with the product and service but I was disappointed to receive the product which included a 1m shower rail support rod was damaged/bent. The packaging and shipping let the review down. Otherwise great.”
Good afternoon, John,
Thank you for taking the time to share your thoughts. I’m glad to hear you were happy with the product and service overall, but I’m truly sorry to learn that the shower rail support rod arrived damaged. We strive for excellent packaging and shipping, and it seems we fell short this time.
Your feedback is crucial in helping us improve, and we appreciate you bringing this to our attention. Please email me a photo of the item to cs@keelerhardware.com.au so that I can look into this for a possible replacement.
Kind regards
Helga Hilton
Customer Service Manager
“The click and collect ordering online of a single special piece of hardware was very easy, the advice as to when the item would be in store was prompt and easy to attend and collect.”
“There was a little mixup with my order, however the team at Keeler Hardware got onto a solution soon after I brought the issue to their attention. I am very impressed with their service and commitment to customer satisfaction.”
“I run a furniture restoratoion Business in north qld and we cant easially access antique hardware. Keeler forwarded me antique hooks , exactly like what the hall stand originally had. great to work with”
Good afternoon, Michael,
Thank you for your review, and I’m sorry to hear that your interaction with our staff member was brusque. Your feedback is invaluable to us as we aim to provide a friendly and helpful shopping experience for all our customers.
I’m glad to hear that you were able to place your order online without any issues. If there's anything we can do to assist you further or improve your experience, please don’t hesitate to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
