“The wait for a salesperson to help was long and I felt pressured to make the purchase then and there, on the spot. I made a mistake with one of the locks because of this.”
“I bought window latches from Keeler Hardware, and I'm glad that I did.
The local retail hardware warehouse store didn't have enough quantity in stock, but Keeler Hardware did, and were considerably cheaper.
The latches came in sealed plastic bags and included screws, rather than the other store's unnecessary hard plastic individual packaging with instructions.
The delivery time was very reasonable, and much more convenient than having to do a pickup from the local store once stock arrived.”
“Initially ordered 3 key alike but only 2 keyed alike, as soon as I notified Keeler another 3 sets of euro cylinders were in the mail. It's is easy to mail items, but more difficult to fix problems. Keeler immediately fixed the problem. Well done currently OS when I get back will see what I do with the first lot.”
“Recently had the opportunity to encounter Tony in sales he went above and beyond the call of duty to help me out with french door lock set extremely good service and satisfying thank you very much Tony cheers Geoff”
“Keeler supplied a bunch of hardware including door handles, hinges, drawer handles and cavity slider locks. All the gear top quality, turned up fast and Kevin was super helpful when I have to amend my order. I won't hesitate to use them again!”
“Mixed reactions. I ordered an Elgate D-latch with handle online. Easy process. Order arrived quickly. However, no instructions on how to attach handle to D-latch. Nothing on-line anywhere. I tried all sorts of queries and also looked for images and videos. I rang Keeler and was sent to Vader, the supplier. Very little help despite 2-3 phone discussions and sending them photos. Their theory did not match the practical application. Turned out that I needed 2 shifters, while the tongue of the D-latch was held in my vice. A customer feedback on ebay said that they ended up welding theirs. Good service let down by a lack of support/information from their supplier. I actually ordered both a handle (for a friend's gate with an old Elgate D-latch - the handle didn't fit the slot) plus a kit (which was a D-latch in a bag plus another handle). No instructions.”
Good morning, Sandy,
Thank you for taking the time to share your experience with us. I'm sorry to hear about the difficulties you faced with the Elgate D-latch and the support you received from the supplier. We strive to ensure our customers have all the necessary information for a smooth installation, and it's clear we fell short in this instance.
We appreciate your feedback and will be looking into how we can improve our support and product documentation moving forward. If there’s anything else we can do to assist you, please don’t hesitate to reach out directly.
Warm regards,
Helga Hilton
Customer Service Manager
