“- extremely long to receive any order that’s been paid for.
- wrongly advised of delivery date.
- system glitches saying products in stock when they are not.
- no customer care regarding delays left on job due to Keeler hardware.”
Good afternoon,
Thank you for your feedback regarding your recent experience with us at Keeler Hardware.
We sincerely apologize for the issues you've faced with the delivery timelines and the confusion regarding stock availability. We understand how frustrating it can be to encounter these delays, especially when it impacts your projects. Your concerns about our customer service are noted, and we are committed to addressing these matters to improve our service in the future.
Please feel free to reach out to us at cs@keelerhardware.com.au if you would like to discuss this further or require any assistance.
Kind Regards,
Helga Hilton
Customer Service Manager
“Tony was amazing and really helpful. Store is always busy but he tried his best and got back to us in time and helped choosing right finishes. Highly recommend if you are looking for premium brands and professional advice.”
“I ordered 7 door handles on Monday morning and they were delivered to my home in northern NSW the next morning! To get something from Sydney within 24 hours is unprecedented for us. The Dormakaba handles are a beautiful quality handle. Happy customers!”
