“Keeler hardware had the item I needed. It was available online and I was notified within a day that pickup was ready. The staff was very friendly and I would totally recommend Keeler hardware.”
“I am still waiting for the package. Auspost say it's delivered, but it wasn't anywhere they said. It is missing. Keeler dispatched it quickly, but did not give me the option over the Web to specify signature required on delivery.”
Good morning, Neal
Thank you for taking the time to leave this review.
We are sorry to hear about the trouble you experienced with your delivery. We understand how frustrating it can be when packages don't arrive as expected.
The order was sent on the 1st of May, tracking # 33HGY5024504 - Aust. Post - it was delivered on the 2nd of May, and left on the property. Aust. Post would have taken a photo and if you contact them, they will give you the information.
If you have any further questions or need assistance, please feel free to reach out to me at cs@keelerhardware.com.au.
Kind Regards
Helga Hilton
Customer Service Manager
“I purchased items the wrong size. The items were not unpacked. Keeler Hardware policy is: customers incur the cost of return post, and also the customer incurs 10% penalty deducted from the value of the purchased items. I would not purchase anything from this business.”
Good afternoon, Sharon
Thank you for sharing your feedback with us.
We're truly sorry to hear about your experience regarding our return policy. We understand that it can be frustrating to incur additional costs, and we appreciate your perspective. Your feedback is valuable, and it will be taken into consideration as we continually strive to improve our services.
If you have any further questions or concerns, please feel free to reach out to me at cs@keelerhardware.com.au. We're here to help.
Kind Regards
Helga Hilton
Customer Service Manager
“- extremely long to receive any order that’s been paid for.
- wrongly advised of delivery date.
- system glitches saying products in stock when they are not.
- no customer care regarding delays left on job due to Keeler hardware.”
Good afternoon,
Thank you for your feedback regarding your recent experience with us at Keeler Hardware.
We sincerely apologize for the issues you've faced with the delivery timelines and the confusion regarding stock availability. We understand how frustrating it can be to encounter these delays, especially when it impacts your projects. Your concerns about our customer service are noted, and we are committed to addressing these matters to improve our service in the future.
Please feel free to reach out to us at cs@keelerhardware.com.au if you would like to discuss this further or require any assistance.
Kind Regards,
Helga Hilton
Customer Service Manager
“Tony was amazing and really helpful. Store is always busy but he tried his best and got back to us in time and helped choosing right finishes. Highly recommend if you are looking for premium brands and professional advice.”
