Good afternoon, Adam,
Thank you for sharing your experience with us, and I’m sorry to hear that your recent purchases have not met your expectations. We value your feedback and are disappointed to learn that you've encountered issues. It's our aim to provide a seamless shopping experience, and we clearly have room for improvement.
Please don’t hesitate to reach out to our customer service team if you’d like assistance with any of your concerns. Your satisfaction is important to us, and we appreciate your input as we work to enhance our services.
Warm regards,
Helga Hilton
Customer Service Manager
“Great service each time I have been to Keeler and they just go that extra mile to help out if they don’t have exactly what you are after.
I would highly recommend these guys.
Thank you”
“Great easy site to navigate simple to purchase my items along with fast delivery all fantastic. Keep up the good work guys I'll be purchasing from you again & will recommend your business to my friends.
Thank you John”
“Great service as usual. Product found easily, website simple to navigate, reasonable price for product and postage. Received article quickly and with good communication. Would return if needed anything else.”
“I found it very difficult to find the hardware I needed to complete my period piece project, so I was stoked to find the hinges I purchased at your store.”
“I ordered a lock (order - KH00453787) and had to chase several times by email then phone. When I gave instruction to cancel the ordder as it was not going to arrive in time (more than two weeks from order), the order was dispatched anyway. I will be returning the lock, very poor customer service.”
Good afternoon, Mark,
Thank you for your feedback, and I genuinely apologize for the frustrations you experienced during your order process. It's disappointing to hear that we didn't meet your expectations regarding timely delivery and communication. We understand how important it is for you to receive your orders promptly and to have your requests handled efficiently.
Your comments will be taken seriously as we work to improve our customer service. Should you need further assistance, please feel free to reach out to us directly.
Warm regards,
Helga Hilton
Customer Service Manager
