“I ordered hinges that were advertised as being instock and available only to be emailed they were on back order, thats fine if you didnt need them in a hury. some 2 weeks plus later they arrived.”
Good afternoon, Philip
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Absolutely sensational to deal with. Jarusha (apologies if I got the spelling wrong) was so unbelievably helpful in getting us some much-needed hardware for our renovations. She went above and beyond in getting our order out the same day, and even remembered my name the second time I called, several hours later. Cannot recommend the customer service of Keeler Hardware enough!”
“Staff are very knowledgeable about the purchased product(door handles) and even suggested lower cost options to remedy my errors in purchasing the wrong type of handles. Excellent service.”
“It took 3 weeks for my order. I rang & left a voicemail. I never received a call back. It had been 2 weeks, so I went to the store. I waited for someone to help me. They totally ignored me. I was finally told it hadn’t arrived. I waited another week & rang again. I received an email that day to say it was there.”
Good morning, Virgina
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused. Unfortunately, the Easter public holidays have contributed to this delay.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I have had several purchases through Keeler. In all cases the process has been seamless, though on-line purchases to delivery. First class, cobbers. Keep it up and many thanks.”
Good afternoon, Adrian
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of the communication. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
