“I had Keelers recommended to me but unfortunately I would not use again or recommend. I still dont have my complete order after almost 3 months . Communication is frustrating and poor. I'm doing all the chasing up.”
Good afternoon, Lisa
Thank you for your feedback and for sharing your experience with us.
We sincerely apologize for the delays and the frustration you’ve faced regarding your order. Clear communication is a priority for us, and it’s disappointing to hear that we did not meet your expectations in this instance. We are currently reviewing our processes to improve our service moving forward.
Please reach out to me at cs@keelerhardware.com.au so we can further assist you.
Helga Hilton
Team Keeler Hardware
“I have bought a number of door furnature fittings from Keeler Hardware and I have had no issues with the hardware and the quality is excellent. So much so I keep going back to them.
Communications with my delivery is excellent too”
“The gentleman who served me (we exchanged names, but memory fails me) was very friendly and most helpful. He’s been there for some time and is a credit to Keeler Hardware.
The item purchased is exactly what I was looking for and, all together, I’m very happy.”
“The fact that delivery would take 5 days only appears on the order form after the order is placed. You are competing against Amazon and others as you well know. Having seen that many items were also available, in stock, for click and collect at the Willoughby store I drove there the day after placing my order. They were out of stock. Deceptive and disappointing.”
Good morning, Chris
Thank you for your review and for sharing your concerns with us.
We apologize for the confusion regarding the delivery time and the stock availability at our Willoughby store. We strive to provide clear information during the ordering process, and it’s unfortunate to hear that we fell short in this instance. Your feedback is valuable and helps us improve our services.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
