“I had made a mistake in my order and emailed straight away. They responded to email but still dispatched the item I had advised I didn’t need. Have emailed them again since and no reply. Pretty average customer service.”
Good morning,
Thank you for taking the time to place this review.
We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
As per our email correspondence on 21/10 the order was dispatched.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Staff were very helpful with identifying replacement lock for us.
Quick responses to our email contact. Very easy to deal with.
We were very satisfied with their service.”
“Unlike some other retailers claiming that they had the correct door remote for my 2001 Toyota Prado, Keeler Hardware not only had them, but mailed me one out in just a couple of days.
Not only did they include clear instructions with the remote, they followed up with an email to make sure I got it working.
Since then I have bought 2 more. They arrived within days too.”
“i have used Keeler Hardware before and items have fitted and worked perfectly.
There was some delay this time in despatching the item, which I had to follow up.”
“Our purchasing experience is significantly enhanced by working closley with Lynda. Her attention to detail, product knowledge, high level advice and efficency is grealy appreciated. She is a valuable asset to the Keeler Hardware team and we continually return to the Keeler Hardware store because of her.”
“Great service over the phone.
I had a privacy lock that need reversing and they refered me to their website to check out a video on how to do it and it worked a treat!!”
“Great product and excellent service. Considering this came across the ditch, it came faster than some local deliveries. Very happy. Would gladly use this supplier should I have need of a product they stock.”
