“Excellent and fast service. They had the product we needed to match existing cabinet handles for a kitchen installed by the previous owner of a house we recently bought.”
“second time I have ordered door furniture from Keeler and both times the online system was easy to use and the order posted to me within a few days. Quality has always been good.”
Good morning
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I can see that the order was dispatched on the 8th of March, in the required handling time. I will contact the relevant transport company and chase an update as based on the tracking information it has been delayed. I will email you an update.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Your delivery was quick and exactly what I ordered but what I didn't know until I got my new remote was one of my other remotes were needed to program my new remote. As both my old remotes don't work it's costing me $120 to programme my new remote through Toyota with the hope that they can do it but no promises are made. The remote was for a 2006 toyota hatch and cost me around $80.00 in total.
Thank you but can you let people know about this small fact infuture please.”
“Thank you for shipping my order out via post. All goods arrived in good order and are now in place. Looks good. Brings a heritage style to the windows.”
“Easy to deal with. Prompt and informative responses to queries. Fast delivery. Quality products.
(Note that the items we got were backordered so delivery took over 7 days. However, the communicated despatch date was the actual despatch date so no dramas.)”
Good morning Jobi
Thank you for taking the time to place this review.
We are sorry that we did not meet your expectations. We would like to offer our sincere apologies and apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“You guys have been great. I can email questions and u will sort it for me.
But when i had an issue with a $600 lock binding from the box. I emailed a few times with a video and advice. I didnt get a reply. On the same day i bought another product and u guys were straight back to me. Maybe it was a one off and i got unlucky but it left a bad taste in my mouth. I have other options with bigger joinery shops with better buying power/prices than u guys, but i like the customer service interaction that ive had when a sale is being talked about with u guys.”
Good morning
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have contacted the relevant department manager, and he is looking into this for you.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
