“Bought 3 padlocks only two worked, the brand was a German brand ABUS and were heavy duty and expensive. I should’ve gone to Bunnings and saved MONEY.”
“Very happy to have purchased this item from Keller Hardware. From my initial phone call followed by my online purchase I was kept up to date with how, where and when I would receive my ordered item. Australia Post delivered the item on time and also advised of the delivery coming until I received it.
I can only speak very highly of Keeler Hardware and would like to promote the company and recommend them to any person considering an online purchase.
Thank you.”
Good afternoon, James
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I purchased an item on line that was listed as solid in pairs. I ordered 2 sets o2 pairs
A single set arrived.
As it seemed weird I went to the North sydney area showroom to ask what the issue was and was I mistaken. They were rushed but looked it up for me. Then told me even though the website listed sold as a pair it was not correct and I would have to pay another $400 discounted from $500 if I wanted another pair.”
Good afternoon, Pauline
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I recently purchased a number of items from Keeler Hardware, via online purchases from Western Australia. When I have needed assistance, Caroline has been very helpful and responsive to communication. The items came in a few separate shipments and I was kept up to date with each parcel, what was in it, and what was left to come. There is still one element to come but I know exactly when it is due, as a result of regular updates. The items I have received have been beautifully packed and organised. I would not hesitate to recommend Keeler Hardware.”
“Keeler Hardware has an impressive array of stock, far more choices than most chain stores. I was looking for door handles that were beautiful and strong - form & function - and their range and price was impressive. The reason I have not given 5 stars for customer service was when I phoned for some help regarding an order I was requested to email, no-one could assist me there & then. My order was delivered promptly.”
