“Over promising and under delivering.
Advertising mortice lock online, no mention that it's not a stocked item until payment is made.
The usual supplier issues........blah blah.
Waste of everybody's time. Positive note, staff are friendly and respond quickly.
Cancelled order.”
Good morning,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Having purchased from Keeler on several occasions, I found both the level of service and product selection great. As a Victorian, I am able to source items which I can't seem to source locally and the pricing is very reasonable.
All items order arive on time and in perfect condition.
If you want a good selection of quality hardware at a good price, I definately recommend appraoching the team at Keeler.”
“Bought them he Corolla key fob and tried to programme it, but didn’t work. I went back not for an exchange but assistance. They didn’t know how to programme it and sent me away to see an auto electrician.”
Good morning, Cory,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We do apologize for the poor customer service that you received. I assure you that we will do better in the future. We value our customers and appreciate your business.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Excellent service and product. I had been searching for a particular drawer pull for some time and was unable to find it anywhere. I even ordered some from overseas which turned out to be very different in size and quality from the advertised images. I eventually found the item online at Keeler Hardware. It was perfect, great quality and arrived very quickly.”
“We live in Brisbane and were urgently looking for a specific Lockwood PIN Coded handset.
I found the unit on the internet with Keeler Hardware. I rang at 7.05am on a Wednesday, paid the express posting, and had it the next day. Excellent service from the genetleman at Keeler, and speedy delivery. Very much appreciated. Great job !”
“I bought a pair of window balancing spirals 826mm on line (8th July) and found I selected the wrong item it was for aliminium windows instead of use for my wooden window so I visited your showroom at willoughby, the person at the front desk exchanged it for me and when my son installed on the window one of the spiral made a noise and we found it was faulty ,so a couple of days latter I tried to exchange it but the seller refused to exchange the defective product ,instead he blamed me for not installing it correctly and I had to pay for a new one ,I didn't want to argue with him and paid for a new one then I explained to my wife out side your showroom and she insisted I go back inside to ask him to check the item's functionality on the spot so we will not have to come back again, and apon his checking he found out the new item was also defective and he put it back with all the new items for sale, the faulty item was now mixed with all the new items and he give me another one this time he checked in front of me ,then I complained to him the first one I bought one of them was defective and as a comsumer I have the right to exchange the faulty item ,for me that when I saw him put the faulty item together with other new items, some one else will have the same trouble as me ,I was in a hurry and I regreated
(1 ) I did not insisted to have the item exchanged, ( 2) when I saw the man put it back with all the new items for sale , I should have stopped him so your next customer will not have the same experience from this unscrupulous salesman , many thanks for your attention . Kind Regards. Djimy.”
Good morning, Djimy
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product and service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
