Good morning Hamid
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Bought a new Austral screen door lock without barrel to replace old worn out Austral lock, fit old lock screw holes perfectly, seems very good quality. Excellent service from Keeler Hardware throughout the online order process to instore pickup at Wetherill Park store.”
“I recently purchased from catch.com.au when I got the product saw it was from a local company so when I purchased again I purchased direct. Happy with our purchase and quality along with timeliness of delivery.”
“Keeler Hardware provided prompt a quotation, ease of invoice payment, delivery and parcel tracking, my only suggestion would be to advise promptly if a complete order cannot be supplied when originally advised, provision of accurate delivery advise when still waiting for components.
Mark Rodger
Project Manager
M&S Mackie Pty Ltd”
“I purchased a number of door hardware products. I had one extra item that was not required and took it back fr credit. I had not opened the box however when it was checked it had a small dent in the handle. obviously i dsont believe i damaged it as wasnt opened or used and sales assistant said I had damaged it and couldnt return. I receive parts from manufacturers daily and some are damaed in transit or manufacturing. i would have expected that it was a possibility as was in original packaging that this may have been delivered to Keeler damaged as I can expect they do not check every item recieved into inventoruy, This experience has generated a lack of trust, makes me realise open boxs and check items before leaving the store. of course i will be shopping elsewhere”
Good afternoon
Thank you for your review and we are sorry for the inconvenience that you have experienced.
Please email me at cs@keelerhardware.com.au if you have any further questions.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon Roy
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I ordered some draught strip which was easy to find on the website. Ordering was v straightforward and delivery was very prompt.
Great service all round.”
Good afternoon, Basil
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
