“Order was delivered very promptly and no concern with purchase thank you. Item was exact fit for need and all relevant information was available on website to purchase.”
“Yes , over the past years I have purchased online products from this store and to date all has been good. I have no reason not to use them in the near future again. Price was good ,postage was fast and the quality was the best. I live in the bush and can not afford to be mucked around with slow postage and the need to send goods back because I got sent the wrong item, keep up the good work. Thank You.”
“Great customer service by very friendly, knowledgeable staff member.
Door handles arrived in 2 days. Well done, keep doing what your doing.
Thanks...”
“Hi Guys, I was very happy with your Excellent 5* service. I wish all companies were as efficient as you. Living in the country, sometimes makes it difficult to get exactly what I need. Thank you so much for your help, it's much appreciated.”
“We urgently needed some security lock systems , one was about to break! I rang the office and explained the situation. and was told " We are going to send you the items by express mail"
Well this is a company who cares about their customers, thank you for an outsanding service.
Also the item was as described on the website.”
“Large range of quality gear with competitive pricing, in general quick despatch but it would be good to be notified if there is a delay due to not being in stock. Very knowledgeable staff.”
“Good selection of locks and door hardware but customer service is bad.
I bought a mortice lock from the North Willoughby store and when home, started to install the lock but found 2 vital bespoke screws were missing from the pack.
I phoned straight away and they instructed me to email customer service. 2 weeks later and after chasing, I have still no reply and therefore cannot complete the job.”
Good morning, Stan
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I found Keeler hardware to be very helpfull and service was of a very high standard and was impressed how you kept me in the loop with tracking my delivery. I would highly recommend and use Keeler hardware for future projects.
Kind Regards
Jim Hremias
Managing Director
Jahwood Building Projects”
“very polite and helpful
Unfortunately though, did not order all that I needed.
I asked for a door locck and handle to match a previous order - sadly, I had to revisit the store because the latch mechanism was not ordered”
Good afternoon, Linda
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Keeler were able to supply a lock mechanism that I had been unable to source from other locations. Mechanism was ready for collection when I arrived and the staff were pleasant and helpful. Thank you.”
