“Goods ordered were as described on website. Dispatch timely but item held by Austrai Post at a mail centre rpior to delivery. Goos overall service by Keeler Hardware”
Good afternoon,
Thank you for taking the time to share your thoughts. I appreciate your comment about our communication. We strive to keep our customers informed and it’s good to hear that you haven’t encountered issues aside from what you've mentioned. Your feedback is important to us as we continue to enhance our service.
The order was dispatched on the 8th of August. I will send you an email with regards to the information.
Warm regards,
Helga Hilton
“Sandra at the Willoughby store was very professional and helpful at all times. I recommend her highly to any Keeler customer.
I’ll be back next week to pick up a special order she arranged for me. Thanks again! 5 star friendly service! Thanks very much. Regards Steve Bowers”
“I'm not sure if I was given the option at any stage to have my delivery left in a safe place (authority to leave). It's frustrating when ecommerce stores set "signature required" by default, resulting in the parcel ending up at the local post office for collection. I would suggest you change your process so that ATL is on by default but customers can override it at checkout if they want. This is how we do it on our ecommerce store and it results in a lot less friction.”
Good afternoon, Wesley,
Thank you for your feedback about the delivery options at checkout. I understand how frustrating it can be when packages require signatures by default, and I appreciate your suggestion to implement an "authority to leave" option by default. Your input is invaluable, and we will certainly consider it as we strive to improve the customer experience.
If you have any further questions or need assistance, please don’t hesitate to reach out to us.
Warm regards,
Helga Hilton
Good afternoon, Stan,
Thank you for your feedback regarding our communication and stock availability. I apologize for the slow replies and any frustration caused by items being out of stock. We aim to provide timely information to our customers, and your input is essential for helping us improve our communication going forward.
If you have any further questions or need assistance, please reach out to us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
“great range
says product is in stock
but takes a long time to get delivered
so obviously not in stock which would be better
to know so you can keep clients in the loop”
Good afternoon, Greg,
Thank you for your feedback regarding the delivery times. I’m sorry to hear that your experience didn’t match your expectations and that the delivery took longer than anticipated. We strive to maintain accurate stock information, and your input is valuable for helping us improve our communication with customers.
If you have any further questions or need assistance, please feel free to reach out to us.
Our email address is cs@keelerhardware.com.au
Warm regards,
Helga Hilton
“Your site made it very easy to make my chioce of door handles and the selection was the best I could find on the internet. Delivery by post was prompt. Couldn't ask for more.”
