“Keeler Hardware had what I needed. On-line purchasing was straightforward, and the after-hours collection arrangement was convenient. What's to not like?”
“Very quick turnaround between order and delivery. The website and online ordering was easily managed. I had my solution in my hand in under a week and I live on the NSW far south coast. I recommend Keeler Hardware.”
“I had excellent service some years back from Keeler, so needing 3 or 4 padlocks keyed alike, I returned. The web site meant I easily found what I needed, the price was excellent so I purchased 4 matching padlocks.
Great service, with prompt shipping once again!”
Good afternoon, Sam,
Thank you for your feedback regarding your recent order. I apologize for the delay in receiving your products. We value your concerns and are always working to improve our shipping processes to better serve our customers.
If you have any further questions or need assistance, please don't hesitate to reach out to us directly at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
“Quick delivery of hardware but I returned an item with a value over $200 and got it tracked through AusPost to show me it was signed for. Over a week later and 3 phone calls and still no return call to say I will be getting a refund. I believe a company is only as good as its after sale service. Very poor!”
Good afternoon, Donna,
Thank you for your feedback regarding the return process and the delay in your refund. I sincerely apologize for the frustration you've experienced. We strive to provide excellent after-sale service, and it’s clear we fell short in this instance.
Your concerns are important to us, and we will look into the matter to ensure it is resolved as soon as possible. Please don't hesitate to reach out to us directly at cs@keelerhardware.com.au for any further assistance.
Warm regards,
Helga Hilton
“Goods ordered were as described on website. Dispatch timely but item held by Austrai Post at a mail centre rpior to delivery. Goos overall service by Keeler Hardware”
