“You guys rock, quickly filled my order and dispatched. Awesome kitchen handles, so now ordered for the rest of the kitchen and can't wait to receive the rest.”
“I needed to order an unusual lock for my back door. I called Keeler hardware. The person on the other end was absolutely fantastic and I received exactly the right part that I required.”
“Thank you. The help over the phone was great &" really knew their stuff" communication was good al the way to delivery.
Thank you i will continue purchasing”
“I purchased some window latches and was helped by Jerusha. Great customer service and very knowledgeable with products. Thank you for an easy hassle free shopping experience!”
“Unfiortunatly and didn't ask for your staff member's name but he was very pleasant, calm and efficient. He made the experience very easy and pleasant ...Do you staff wear name tags?”
“Keeler Hardware has always been great! Knowlegable staff and quick delivery times.
A special shout out to Kevin as he sourced a particular lock I needed for my project.”
“Well since you asked, although I paid express post shipping and ordered prior to 8am in the morning on a Friday, our order was still not shipped until the Monday, so therefore didn't arrive until the Wednesday when it was needed for a job on the Tuesday. So not overly happy with that.
Then despite that, I sent an email requesting to open a credit account for our business as you are cheaper than our current supplier, however, nobody has got back to me in the two weeks since I sent that request and I've tried to call with no success either.
EDIT: Since putting in this review I have been contacted and have received a credit application and we look forward to moving forward with our business relationship.”
Good morning, Kerrie
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with our service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, David
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
