Good afternoon, Con,
I’m truly sorry to learn about your experience with the delayed order and lack of notification from the post office. Providing timely service and communication is a priority for us, and it’s disappointing to hear those expectations was not met.
Your feedback is important, and we will certainly look into the issues you raised to help us improve in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Helga Hilton.
“Previously service has been excellant, this time the assistant didn't appear interested and was uncoperative. When asked about a door handle replacement for a handle we showed him, his response was less than enthusiastic and as their wasn't anything on the wall he didn't offer any futher assistance”
Good afternoon, Warner,
Thank you for sharing your experience! I truly apologize that our assistant did not provide the level of service you have come to expect from us. We aim to ensure that every customer feels valued and assisted, and I regret that we fell short this time.
Your feedback is important, and we'll use it to improve our customer interactions. If there's anything else we can do for you or if you have further questions, please feel free to email us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
“Efficient polite customer service
Very impressive shop front and well stocked with Quality product. Ordered delivered to home promptly good communication
Thanks Keeler Hardware look forward to revisiting your home of hardware”
“Keeler had almost the perfect product for the job I wanted and a great range from which I could have chosen. The experience of buying was excellent- great communication- and the product arrived in good time and well packaged in an excellent state. Very happy to recommend them and I will be looking to Keeler for my next buy before looking elsewhere.”
“Great work Keeler! Replacement gate latches not available in hardware stores on mid northcoast. Couldn’t believe price (good) plus no trouble purchasing online!”
