“Very good quality privacy latch. Very fast delivery and very easy and professional ordering and invoicing. Thanks keeler, I’ll definitely use you again.”
“Unhappy firstly only three of the handles arrived after a long wait then one of the handles that arrived was incorrect which has now been replaced with inconvenience to me because I was required to drive to my work to print a label or I would be charged for both handles and I'm still waiting for the 4th handle that hasn't turned up and I have paid for very poor”
Good morning, Maree,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced regarding your order. It certainly isn’t the service we aim to provide. I understand how frustrating it must be to have missing and incorrect items, and your feedback will help us address these issues.
Eugelyn is currently looking into this for you and will be responding to your email. If you have any further concerns or need assistance, please reach out to us at s@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“The hardware was received in good time. Great quality and fits perfectly.
Loved the bag of lollies included, a lovely touch, thanks :-)
Will definately order again!”
“My son found this glass shelf online at your store and it appeared to be exactly what we wanted.
Received it yesterday, just gorgeous can't wait to have it installed 😊
Loved the ease of purchasing with your company I have a few more things we need so will definitely return 😊”
“The staff are excellent - well informed and very helpful. However your system needs a rethink - we selected door handles and they could not be ordered or reserved for a month. Your system does not allow for this.
I went back 2 weeks later to find they were available and so placed an order, which was delivered in 3 business days. Your system should have some ability to let the staff and customer know the items have become available.”
“Very easy to navigate the website and make payment. They were quick to be delivered. I love the look of the new doorstops. They perfectly match with other antique brass hardware in the home.”
Good morning, Hugh,
Thank you for your feedback regarding your recent experience at Keeler Hardware. We're sorry to hear that communication was an issue while you were sorting out your orders. We understand how important it is to have clear interactions, and your concerns will help us improve our service.
If you have any further questions or need assistance, please don't hesitate to reach out at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
Good morning, Michael,
Thank you for your feedback regarding the emails you've been receiving after your purchase. We understand how overwhelming it can feel to get multiple messages, and we appreciate your input as it helps us improve our communication. I will look into this.
If you have any concerns or if there’s anything we can assist you with, please don't hesitate to contact us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Order received promptly. I inadvertently put a wrong code in for a slightly different product than I wanted. Posted it back at my cost in terms of their instructions & received refund to my account promptly. Then ordered right item.”
