“Keeler is the best!
Friendly, knowledgeable staff, (yes they have real locksmiths on site) and a huge range of stock.
They went out of their way to help me out of a difficult situation, thanks guys!”
Good morning
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
We look forward to filling your future orders in a timely manner. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“First time I've ordered online with Keeler. Very happy with service. Turnaround time was good and product was received in good condition and full working order. Happy to use again.
T, Perth”
“I recently purchased some door hardware on line. The pricing was competitive. Communication was great, with staff letting me know when the parts were being dispatched and the quality was excellant”
“Selling the remaining stock of a discontinued item at a marked down price is great. What's not great is when you keep that item up on your website when that discontinued item is no longer available. You need to update/maintain your website so that customers like me don't end up buying an item only to be told later that it is out of stock. Your company did email to advise and refunded the money promptly, but the overall experience was disappointing. It worked out for the best as Handle House also had a brushed gold handles in the two sizes I wanted and discounted. But their website had a counter showing how many of each size were still in stock. In the end I got a much nicer handle and am very happy. Invest in your website.”
Good morning, Megan
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Thank you for your patience and understanding.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“We visited Keeler Hardware on 10th Jan 2024, it was extremely difficult to get assistance from the staff. When we finally did get someone, after ~5 mins they left us, saying 'I wil be back in a minute, it is close to my finish time' and never returned. Luckily, we were able to get Tony J to serve us who completed our order. Overall, apart from Tony it was not a great experience from a customer viewpoint, will think twice about going there again”
Good morning, David
We do apologize for the poor customer service that you received. We assure you that we will do better in the future. We value our customers and appreciate your business.
If there is anything that we can do to make your experience better, please do not hesitate to let us know. Thank you for your patience and understanding.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Took 2 months to recieve products. The hold up was a Brio keeper which is the size of a 50c piece. Could have been sent in the mail. Not good enough. Had to keep putting builders off as I was pronised conflicting dtaes from there custmer team who is overseas. Finally got hold of the store and received some parts wigthing 4 days. The keeper arrived a week later.”
Good morning, Michael
Thank you for taking the time to place this review.
We are so sorry you did not receive your order as promptly as you expected, and we apologize for the inconvenience that you have experienced. I have also contacted the relevant concerned departments to bring this to their attention.
We look forward to filling your future orders in a timely manner.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Had not heard of Keeler Hardware before finding they had the best price on the lock I wanted. My order arrived swiftly and well packed with no issues. Would definitely order from Keeler again.”
“Called your 1300 number to resolve and issue with some casement locks. Spoke to Atina Tavan who through a quick conversation helped find the solution. No call centre cues, just a very efficient and knowledable operator with excellent interpersonal skills. It couldn’t have been an easier process.”
