“I am very happy with my purchase from Heeler Hardware. The delivery tme was a little long but they did arrive. The product was exactly what I was looking for, very happy indeed.”
“Lack of communication with customers, when I chased up the paid goods I was told on backorder, then no one knew about the order, when I called I was hung up on and chasing goods for over 3 weeks.”
Good afternoon, John
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The service at Keeler Hardware was fantastic i ordered over the phone it was quick and easy and the product arrived with in a few days..very very happy customer”
“Great service from Keeler hardware. A staff member knowledgeable about the product ensured I correctly identified the item for purchase. I then followed through by ordering online, with prompt delivery.”
“Did not receive original order as per website. I complained as was told that product no longer available and sales dept said they would send another type and hoped that would be satisfactory. I received same product.”
Good morning, Bob
Thank you for taking the time to place this review.
We do apologize for this error that were made with your order. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Disappointed in the service. The items I purchased showed in stock, yet didn't receive them for 3 weeks,was told thatthey had 4 in stock and asked for those to be delivered in the interim, yet still took 3 weeks. Also, items were not exactly as the photos depicted”
Good morning, Gavin
We do apologize for this error that were made with your order. We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Bought some flysceen door replacement rollers for a third of the price of the “larger hardware chain “. Prompt delivery, product worked as expected, all good.”
Good afternoon, Angela
Thank you for taking the time to place this review.
We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
If you would like to return or exchange the product, please contact our customer service department and we would be happy to assist you.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Having a lot of trouble
Ordered something .sent the wrong thing,told me none in stock so ask for a refund
Buy the item somewhere else
Then told they do have it and have ordered,sent me one
It's to late”
Good morning, Michael
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
A refund has been requested for the 1x Cabin Hook 200mm
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
