“The Keeler experience was unfortunately poor.
Our package was sent to the wrong address, we weren't made aware of this until a colleague called to request an ETA. As such, we didn't receive the urgent hardware we had requested until almost a month after ordering.”
Good morning, Matthew
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I've had an issue with my purchase and have made multiple attempts to contact the Willoughby store (2 phone calls and 2 emails) and have no response.”
Good afternoon, Victoria
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product and service that you received. As per our phone call yesterday and your phone call from one of our sales reps, replacements have been arranged.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Keeler hardware have a great selection of products but a 30% restocking fee is ridiculous - this should be capped if the client is looking to exchange products”
Good morning, Julia
Thank you for taking the time to place this review.
As per our returns process on our website it does state - For purchases from this website, a 10% restocking fee will be incurred for all change-of-mind/incorrect purchases.
Not sure about the 30%.
Kind regards
Helga
“Made purchase online as their website said the item was in stock instore only to find out it wasnt in stock at all. Had to wait 6 days for a text message to tell me it was finally available for collection.”
Good afternoon,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Emailed Sandra re a lock for a secirity Screen. She told me which one to buy. Got sent the wrong item & Dennis organised the correct one to be sent in an overnight post. Great Service! Staff were exceptional!”
Good afternoon,
Thank you for taking the time to place this review.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, John
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Could you please email us a photo of the item that you have received to cs@keelerhardware.com.au and I can look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
