“Fast responsive service at a good price! Order was sent to my holiday accommodation in the gold coast within 3days! With free delivery! Very Fast service compared to nz courier post, thanks keeler hardware.”
“Poor customer service experience. Having travelled to the store and paid a premium for the items, which I could have purchased online for 15% cheaper, the experience has been really poor. Items delivered were incorrect after a mistake in store, having called customer service to address this I was told “to send an email”…what’s the point in having customer service team if that’s the standard response? I then had to travel back to the store (45 min drive) to return the items…this was over a week ago and the replacement items still have not been shipped!! I have emailed, as per your customer experience preference for an update but had no response. You risk becoming a “showrooming” destination unless you can improve customer service. Won’t be using Keeler again.”
Good morning, Alex
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“We recently used Keeler Hardware to purchase window sash balances. The variety available, quick delivery and easy returns (subject to a restocking fee) really asissted as we worked through what we needed while renovated a 1950s home. We would recommend and use Keeler Hardware again and again.”
“Screws that came with door handle broke at the heads while we were screwing into door. This was a HUGE issue as we couldn't get the screw out of wood and had to shift the entire set. We ended up having to source our own screws as the ones that came with the kit broke. We like the handle and delivery was timely.”
Good morning, Ashley
We are sorry to hear that you were not satisfied with the product (screw).
We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Not entirely happy. The door closers purchased are not adjustable for the opening action. I did mention that these closers need to open easliy and be adjustable for opening and closing. I fitted them this afternoon and they are just as heavy to open as the previous ones. I doubt my customer will be likely to want to pay me now as there is no change in the problem. Young children cant open the doors easliy.”
Good morning, CJ
We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
I have contacted our sales manager and asked him to make contact with yourself to see how we can assist with the product that you do need.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I needed a kick plate for the entry door to my apartment. Keeler made it easy to select and order online. I also liked that you could order a custom size. The order was fulfilled quickly and I was happy with the product.”
