“Got a price over the phone with pictures attached. Then when I went to pick the price was more. Then the salesman got the wrong part. Returned to pick up the right one. Then price changed again”
Good morning
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication/wrong expectation. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, David
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I looked into this for you, and the order was dispatched on the 17th of April - same day as it was placed. Based on the tracking it is "Awaiting collection" I will email you the information.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Phone order was easy except the wait time of 5-7days turned to 3wks! Was told it was at another warehouse. Otherwise, the product is of very high quality, solid & exactly what i wanted.”
“Great experience shopping with KEELER very good quality products and range competitive pricing and very good good customer service.My order arrived quickly fright cost was good (live in WA)
I have no reservations recommending Keeler Hardware to anyone reading this review”
“The combination door lock is excellent and doesn’t need batteries so it is far more reliable zero maintenance. It arrived right on time so it could be installed by the carpenter. 👍”
“Had been looking for a particular lock that was a little higher quality than usual and found it online at Keeler’s. Great price. Good customer service when I called with a couple of questions. Prompt free delivery. What’s not to love! Will be back”
