Good morning Andre
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
We understand how frustrating it can be when you are not able to get the correct item that you ordered. We will do our best to ensure that this does not happen again in the future.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“i never, ever thought i'd say this as the OLD Keeler Hardware was always... well... Old World a bit 'quirky' though absolutely OUTSTANDING Range & Supply Service with generally very good Customer Service to boot...
though,
the NEW Keeler is BETTA
it is...
UNBELIEVABLE (to a lot of us Dinosaur ol' builders... haha)”
“Spent a stack of $ communication on deliveries was hopeless. First time sent the wrong colors then sent wrong quantities.
Needed items for another order by a specific date promised they’d be shipped and were not. Had to chase up on multiple occasions then when some of the items weren’t suitable find out there’s a handlers fee on returns and no refunds only exchange of goods.
Don’t waste your time.”
Good morning, Brad
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I will email you our returns policy for your reference.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Hi Keeler
Thank you for supplying my door seals quicky and in good packaging.
My only complaint is with eBay (where I found you) is that I tried to purchase your product, the commitment to buy would not let me buy. I thought I had made a mistake so reperched the product, now two products are on the account, they would not let me cancel one of the products, would not let me pay and to contact the seller for delivery price for delivery. In the end I gave up on eBay and contacted you directly with no problems”
“Great service, I was after spiral window balance’s. I was able to order over the phone and assisted me in ordering the correct ones.
Easy process with quick postage.”
“A great shopping experience. Easy transaction on line and fast postage. Also a helpful video and how to fit the products I purchased (security door locks).”
