Good morning, Peter
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused. However, this order has been selected to be "Picked Up" from our Willoughby Store.
I will send you an email with regards to the delays.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“On first visit there seemed no knowledgeable person to advise on products. Second visit, was served by Tony who was great. Knowledgeable, helpful, and great customer service on ordering and picking up an item. Recommend.”
“Service was excellent and ordering process was easy.
The wrong product being delivered wasn't ideal, but the immediate shipping of the replacement was much appreciated.
It did waste some time for us onsite though as we had to send someone back to install the closers another day.
Would definitely order again and I understand mistakes are made. But something to work on nonetheless.
Thanks”
