Good morning, Geoffrey
I'd firstly like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
While's we strive to maintain a good supply of products, sometimes it is not always possible. We take full responsibility for this and truly apologize for any inconvenience it may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Ordered 3 X 50mm SS numbers for a new letterbox being fitted into a new boundary fence.Price & Delivery OK & the numbers look terrific against a Black background”
“Easy ordering system, good range of products, well priced.
19 days from the order to delivery (550 km distance in the same state) is not acceptable, dispatched by product manufacturer, not Keeler Hardware.
Not an issue if no hurry to complete the job.”
Good morning, Joan
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Great products and range. May need to find a faster delivery service and if a product is out of stock please show it on the web site at time of purchasing not notify me by email 3 days later.”
“Hi…
I ordered twice for home renovations, and both times, items were received promptly and well padded/packed.
I will definitely recommend them to family and friends”
“Fine if you order something direct off of their website, absolutely terrible customer service if you try get anything custom. I wasted so much of my time trying to draw blood from a stone to get their sales person (Missak) to quote me on custom products. It's as if Missak hates selling Keeler products.
Forwarded my lack of response to Missak to other Keeler email addresses, and got no response either. Absolutely horrendous service, unsure why they don't want to make money from sales to be honest.
Prices are good/deliery is fine if you get a pre-existing product, but anything outside of that, jog on.”
Good afternoon, Stephen
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
I have also contacted the relevant concerned manager to bring this to his attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries or if you would like to email me the information I can ask our manager to look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
“Love the products you have listed and always helpful in selection and advice for installation. You’re my first choice when in need of any hardware. Thank you for your reliable support.
🌟🌟🌟🌟🌟”
“Still not received the item or been informed it is ready for pick up, even having been told it was on Friday, drove across, for us then find it was not there.
Need the item ASAP”
Good morning, Mark
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
The item is ready for pick up from our Willoughby store. Once the order is completed and ready we send the below message:
Your Keeler Hardware Order KH00434907 is ready to be picked up from our Willoughby Store (184 High St North Willoughby 2068 - 7am to 4pm Mon-Fri & 9am-1pm Saturdays.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries
Kind regards
Helga Hilton
Customer Service Manager
