Good morning, Les
Thank you for taking the time to place this review.
We are sorry you did not receive your order package as expected and for the miscommunication. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Very happy with the service. I was notified and refunded when my purchase was out of stock and when new stock was available my order was quickly dispatched.
It is nice to deal with a company that cares about its customers.
Thank you.
Carole Jones”
“Keller Hardware has consistently proven to be an outstanding choice. Their customer service and support are exceptional, and their products always arrive on time and in excellent condition. The quality is consistently reliable, and I’ve never been disappointed. I highly recommend Keller Hardware to all my colleagues in Brisbane.
Thank you once again for your excellent service.
Warm regards,
Monica Di Meglio”
“Whilst you have a very good range of stock. Perhaps trying calling your phone on a weekend it is never answered and I have found MULTIPLE times that after holding for 10 + minutes and hearing you are number 1 in the queue you get cut off. Also you need more staff they are so busy that they come off as being rude.”
Good morning, David
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with our service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I have these lovely handles on my kitchen pantry doors. we like them so much that my husband wants them for the garage storage cupboard doors!. however we are still waiting for them to arrive - ordered and paid for on 10th april with extra postage for quick delivery but realise easter in between!”
Good morning, Eva
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I can confirm that the order was dispatched, and I will send you the information.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Glen
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
