“Terrible service experience. Whilst quality product was eventually received, despite signficant time spent on my end reviewing the proposal document all items on that were not carried across to the order. Leaving us short of items. Also, I was given the wrong advice on some items resulting in me need to place another order (which i did elsewhere becuase i couldn't handle going back through my contact). On multiple occasions I have been distributed the wrong pieces. All in all, I will not shop through Keeler Hardware again!”
Good afternoon,
We truly appreciate you taking the time to share your concerns with us. I’m very sorry to hear about your service experience and the issues you faced with receiving the correct items and advice. It’s our goal to provide accurate orders and helpful guidance, and it’s clear we fell short this time.
We’re taking your feedback seriously and will review our processes to ensure better service and communication in the future. Your experience is important to us, and we hope to regain your trust.
If there’s anything else we can do, please feel free to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
“Great friendly staff, always on time delivery, great service, to me as a locksmith and customer to this great Hardware store 101 point . I honestly recommended to everyone well done Keeler Hardware.it is great to have you on out side. Ned from The Best Locksmiths”
“Thank you Keeler staff. "Solid timber door" hinges arrived around 3 days (Wedensday I think) after my weekend purchase. Very nice, "vapour baked" brass door hinges. Much impressed by rapid delivery.
Ta Garry.”
“The wait for a salesperson to help was long and I felt pressured to make the purchase then and there, on the spot. I made a mistake with one of the locks because of this.”
“I bought window latches from Keeler Hardware, and I'm glad that I did.
The local retail hardware warehouse store didn't have enough quantity in stock, but Keeler Hardware did, and were considerably cheaper.
The latches came in sealed plastic bags and included screws, rather than the other store's unnecessary hard plastic individual packaging with instructions.
The delivery time was very reasonable, and much more convenient than having to do a pickup from the local store once stock arrived.”
“Initially ordered 3 key alike but only 2 keyed alike, as soon as I notified Keeler another 3 sets of euro cylinders were in the mail. It's is easy to mail items, but more difficult to fix problems. Keeler immediately fixed the problem. Well done currently OS when I get back will see what I do with the first lot.”
“Recently had the opportunity to encounter Tony in sales he went above and beyond the call of duty to help me out with french door lock set extremely good service and satisfying thank you very much Tony cheers Geoff”
