“Not a great experience. I understand sometimes the shop can be understaff, but the two concerns I have are: 1) I can’t tell who are the staff, and who are the customers. There is no way I can distinguish them. 2) An online order is a picked up, but it took about 20 mins for the staff to find the item for me.”
Good afternoon, Ambrose
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Thank you for your patience and understanding.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“inferior quality for the product i paid for
Lock set is not like the chubb locks i know and have used in the past ......
I am not happy
the roller snib will not spin on either of the 2 sets purcheced
If i wanted cheap , i would have gone to bunnings
Instead , i paid the top money and got cheap , imported from Aussie
If you dont sort this out ill will never use keeler again”
Hi David
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
If there is anything that we can do to improve your experience, please do not hesitate to let us know.
Thank you for your time,
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The Yale digital door lock is okay now that it's functional, but the instructions for the installer were not good, which caused issues. There were also no instructions at all for the actual set up of the device after it was installed on the door. Nor were they easy to find using Google. I had to make a number of calls to the Yale customer service line. And, yes, I'm good with technology.”
Good morning Rosslyn
We are so sorry for any inconvenience caused by the lack of clarity that led to this inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Kind regards,
Helga Hilton
Customer Service Manager
“Very happy to continue working with Keeler Hardware as I work through my home renovation. The team are very responsive to my needs, quick to action what I need, and have a great range of goods. The products are of high quality. Thoroughly recommend Keeler Hardware.”
“Taking the Christmas holiday into consideration, the delivery of my purchases was quick. I would have liked to see communication from Keeler that I wasn't going to receive said items until after the break though.”
“Always ring before you go to collect something as it may be at the other store/warehouse! In person ordering doesn’t guarantee that the Oder will come to that store. Email correspondence does not guarantee that it will be where you ordered it from in person!!”
Good morning Joanna
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication. I have also contacted the relevant concerned departments to bring this to their attention.
Kind regards
Helga Hilton
Customer Service Manager
“Great products.
Great service.
However, still waiting on a receipt from a previous order, after ringing and asking specifically.
Also, we never relieved an acknowledgement email to advise us that either order had been placed.
Which was disconcerting, as payment had been made.
Otherwise, happy with service.”
Good morning Kathryn
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication.
The invoice has been sent to your "hotmail" email address, on 22/12/2023 and 03/01/2024.
I have resent the invoice, to your email address, could you please check your spam folder as the invoices can sometimes go directly in there.
Kind regards
Helga Hilton
Customer Service Manager
“Absolutely appalling service.
On 2 January I advised that the wrong product had been delivered and included pictures of the product and packing slip. In return I received an email saying I would be contacted by dispatch - No one called.
On 5 January I contacted you again and received another email saying your warehouse would be contacted. I then got an email saying the product had been dispatched. I have yet to receive it and the tracking number appears to be attached to the original shipment.
I have a female facility waiting to be commissioned and that's being held up by your failure to deliver. (a $65k project delayed for a $30 part)! I've also had to postpone a tradesman on two occasions now and there's still no sign of the part, so extremely unhappy.
Contact both phone & email, but even your survey won't let me enter both!”
Good afternoon, Steve,
We do apologize for any inconvenience caused.
The item 1x Emro C12220 Privacy Indicator Bolt Satin finished zinc - based on the notes on the order was dispatched to you on the 27th of December - tracking - indicates it was delivered on the 2nd of January.
If this is not the correct item, please let me know by emailing myself at cs@keelerhardware.com.au - so that I can look into this for you further.
Kind regards
Helga Hilton
Customer Service Manager
