“I stil have not received my order, which was ordered 19/3 as a click and collect. I was travelling from the Shoalhaven to Sydney and mistakenly believed Willoughby would have the items in stock and ready by the afternoon. I then paid a delivery fee to have the order sent to my address. Yesterday I had notice from Aus/Post that it's due tomorrow. I read the notice re waiting for a message before P/U, but Keeler needs to emphasise that (as I was advsed instore) C+C orders may take 4+++ days to reach the store. Overall a shithouse interaction.”
Good morning, Selwyn
Thank you for taking the time to place this review.
I'd firstly like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
While's we strive to maintain a good supply of products, sometimes it is not always possible. Also as mentioned on the listing, we will email or send an SMS once the order is ready for pick up. We take full responsibility for this and truly apologize for any inconvenience it may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Super easy website to use and find what i needed. Metal sheet for an exterior door.
Very quick delivery as it was a special order.
Size was perfect, all the screws supplied so it was fitted up quickly and easily, quailty was perfect.”
“The delivery was extremely slow & took2.5 weeks to be delivered.
The time on the phone was normal but it took4 calls at different times to adventualy find the goods so they could be delivered.”
Good morning, Terry
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“A first class experience. I only bought one small item, but response was first class and I received the item much faster than I had anticipated.
Well done”
Good morning, Gary,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention and so that they can be in contact with you.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I wouldn’t have given the feedback but you asked.
It’s honestly very hit and miss with you guys on a customer service front.
I get it, customers can be a pain in the ass. I hear some people on store and dealing with them would put me in a mood.
However, last time I was in, I got treated quite poorly from the gentleman on the back desk far left. Happy to chat further if you reach out. As a result I started taking my business to HG locks and doors. As a builder I would rather bring my business to someone that appreciates the fact I’m doing business with them.”
Good morning, Dan
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
