“Quick delivery, great prices and product was exactly as described. They even included the screws for the hinges which was a pleasant surprise as we were expecting to have to make a trip to the hardware store. Would definitely recommend and purchase again.”
“Very poor review, bought 5 patio bolts and gave them my key to have locks all keyed alike. I was apprehensive to leave my key but was assured that it would be kept in a safe key box. Waited two weeks for the order to be processed and called to find out what happened to my order. Was informed that the order was lost and would have to be reordered. They called me back a few days later and now said that had lost my key. Great security processes!! Had to go back with another key and get them to be keyed alike which took an hour wait. Even had to ask them to give me a replacement key for the one they lost. Now someone has my key and potentially my address. Keller Hardware should have gotten a locksmith to change all my locks.”
Good afternoon, Darren,
Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration you encountered with your order and the mishandling of your key. Your security and peace of mind are paramount, and it’s disappointing to hear that we did not uphold those standards.
We appreciate your feedback, which is crucial in helping us improve our processes and customer service. Please rest assured that we will address this situation internally to prevent such occurrences in the future.
If there's anything further we can do to assist you or address your concerns, please don’t hesitate to reach out, our email address is cs@keelerhardware.com.au
Best regards,
Helga Hilton
Customer Service Manager
“Great service from Keeler Hardware! The electronic door fobs were easy to find on their website, simple to order, and arrived quickly. Smooth process from start to finish.”
“Really dissappointed with the service provided. My wife and I travelled all the way to Wetherill Park and ordered some items on a Saturday. When the builder went to install the doors there were no barrels and striker plates for 6 doors. As a sales person you would think that they know that we require barrels and striker plates and would have mentioned it to us. So I had to drive back out to Wetherill Park and buy the additional items. Waste of time and petrol. Not even an appology or a discount for the inconvenience.”
Good morning, Thomas,
Thank you for reaching out and sharing your experience with us. I genuinely apologize for the inconvenience you faced with your order. We strive to provide thorough service, and it’s disappointing to hear that we fell short in ensuring you received all the necessary items. Your feedback is important to us, and we will address this internally to improve our communication and service in the future.
If there's anything further we can do to assist you or to make this right, please don’t hesitate to reach out, you can email me at cs@keelerhardware.com.au
Warm regards,
Helga Hilton
Customer Service Manager
“I have purchased door hardware several times through Keeler Hardware. They carry a large range of good quality items and are very efficient with correspondance and freight”
“They don't accept returns, if the purchase was more than a few weeks ago. Even if the product is unopenbed and in perfect condition. For the amount of money that I spend there, I'd excpect a more helpful arrangement. The products are always very good quality, you've just not allowed to return them.”
Good afternoon, Colin,
Thank you for your feedback regarding our return policy. I understand your frustration with the limitations on returns, and I genuinely appreciate you voicing your concerns. We strive to provide quality products and it’s unfortunate that our return policy didn't meet your expectations. Your input will certainly be taken into consideration as we continue to evaluate our customer service practices.
I will send you an email to see how I can assist you with regards to you return request.
Warm regards,
Helga Hilton
Customer Service Manager
“Purchased 5 x Whitco Blaxland 5 Pin Double Cylinder
Sliding Door Lock White W500216
Excellent product - solid and workes well. Replaced existing. Was easy to replace”
