“Keeled hardware had the parts I needed. The purchase process was excellent and they put my package in the post on the day of ordering. The package arrived without mishap after just a couple of days. Keeler Hardware performed at a very high level for us. I will definitely be a repeat customer.”
“Staff tried to be helpful, but sales staff did not read my question properly. I ended up buying multilock system that would not fit my door which already had cuts in it from a prior multilock system.”
Good morning,
Thank you for taking the time to share your experience with us. We’re sorry to hear that our sales staff did not fully understand your question, and we appreciate your feedback as it helps us improve our service. We strive to assist our customers effectively, and your comments will be addressed with the team.
If you have any further questions or need more assistance, please feel free to reach out to us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Parts arrived in good time fitted the door perfect, all good.
Aust Post are the only disapointment as they wil not deliver parcels to our address, so I have to drive to post office (30 mins round trip) to collect when I have alreday paid supplier (who has in turn paid / contracted Aust Post) to deliver, not supplier fault it "Aust Post Issue"??”
“Very disappointed with the online service. Contact business phone is non existence hardly anyone one answer the phone when you call you get put on hold and then it disconnect. I had a very bad experience with my purchase. I wouldnt recommend Keeler hardware to anyone.”
Good morning, Hedley,
Thank you for your feedback, and we sincerely apologize for the disappointing experience you had with our online service and phone support. We understand how frustrating it can be when you encounter difficulties, and your concerns are very important to us. We are committed to improving our service, and your insights will help guide us in making necessary changes.
If there's anything further, we can assist you with, please don’t hesitate to reach out at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Initial experience was good and quick but unfortunately they sent me the wrong colour hardware and said that someone would contact me and let me know when the right one was getting delivered and no one has contacted me.
I ordered the stainless steel one and received sharp silver can I please get this changed , thankyou .”
Good morning Ivica,
Thank you for attaching the photo.
After reviewing the order details, I can confirm that the item ordered was:
Lockwood Door Lock Pack Induro Mortice Verona Gidgee Levers – Silver with Cylinder.
Please note that this particular item is only available in the following finishes: Silver, Black, White, and Pearl White.
It is not available in Stainless Steel.
Let me know if you have any further questions or if there's anything else I can assist you with.
Warm regards,
Helga Hilton
Customer Service Manager
