“The black entrance door knobset I purchased online was reasonably priced considering the warranty period offered. It was delivered in less than a week to Keeler Willoughby locked box and was easily retrieved with the code sent by text. Not being much used to buying door harware, I would have liked to see the latch bolt shown in the product illustration; its omission created uncertainty, particularly when one
appeared in pictures of similar items.”
“I was told the order would be 2-3 weeks delivery as coming from the UK. That was totally fine.
At week 4 I had to follow up and was told 3 days after that the item was not in stock.
That should have been figured out in the first day or so.
That item was refunded and i decided to refund the whole order and go elsewhere”
Good morning, Haydn,
Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced with your order and understand how frustrating it can be when there are delays in stock availability. Your feedback is invaluable to us and will help us to improve our communication and inventory management.
If there’s anything further, we can assist you with, please don’t hesitate to reach out at cs@keelerhardware.com.au.
Kind regards,
Helga Hilton
Customer Service Manager
“Love the showroom, plenty of things on the shelf which makes it very easy to drop in and get what you need. Highly regarded by carpenters across Sydney and the staff are just lovely.”
“I have a property maintenance business ( looking after over 1200 residential homes
Always a pleasure dealing with Keeler Hardware. Have been dealing on line with them for many years.
Any issues are always sorted with minimal fuss and do their utmost to help”
