“I ordered a specific item on line and was supplied with a different item. The lock ordered was discontinued and without any consultation I was supplied a different lock which does not fit. Website listed lock as available when it was not.”
Good morning, John,
Thank you for taking the time to express your concerns about your recent order. We sincerely apologize for the mix-up regarding the lock supplied and the lack of consultation. It's understandable how frustrating this experience has been, especially when the item was listed as available on our website.
We appreciate your feedback, as it helps us identify areas for improvement in our service and inventory management. Rest assured, we take your comments seriously and will work to prevent similar situations in the future.
As per our correspondence, if you would like to return the item please let me know so that I can assist you, with the return. Please don't hesitate to reach out to us.
Warm regards,
Helga Hilton
Customer Service Manager
“Placed an order for s/steel industrial door handles. Order arrived unexpectedly promptly. Price was more than competitive
Will use this company again”
“honestly a bit disappointing , i paid in full for the goods expecting them , but then got told that they wont be sent until november sometime
why are you selling goods you dont have but taking our money for a month before you even have them
ps
still waiting not sure when they will arrive
i actually told you can cancel the order , i agreed and requested a refund but that didnt come either
now i still require the items ( qty 15 ) but am not sure when they will arrive”
Good morning, Adem,
Thank you for sharing your thoughts with us. We sincerely apologize for any disappointment you've experienced regarding the timing of your order and the communication surrounding it. We understand how frustrating it can be to wait for items you've already paid for, and we’re sorry that your expectations were not met.
Rest assured, we're committed to resolving this matter and getting your items to you as soon as possible. If you have any further concerns or would like to discuss your order, feel free to reach out to our customer service team.
Warm regards,
Helga Hilton
“Very fast delivery. My order was packed very securely, well padded to prevent any possible damage.
Very impressed. My handles are gorgeous. Would not hesitate to use again. Thankyou”
“I found Keeler Hardware very easy to deal with, ordered on-line, fast delivery and great communication.
Will be ordering through you guy's in the future. Thanks.”
“Great service and not order taking but actually invested in getting you the right components that you need. 4 stars only because the wait to be seen was pretty long.”
“Ease of use of website and product very competitively priced. Service could be improved if not reliant on Australia Post for delivery but if Amazon was used, especially if you awaiting on a lock to replace a broken one.”
