Good morning, Rex,
Thank you for your feedback, and we sincerely apologize for the confusion you experienced on our site and the poor service on the phone. We understand how frustrating it can be, and we appreciate your insights as they help us improve our customer experience. Your concerns are important to us, and we are actively working to enhance our services.
If there's anything further, we can assist you with, please feel free to reach out at cs@keelerhardware.com.au.
Best wishes,
Helga Hilton
Customer Service Manager
“iflow Psychology recently ordered an item from Keeler Hardware and were very impressed with the service provided. The order was placed on a Sunday and delivered within just a day or two — much faster than expected. The item arrived exactly as described and at a very competitive price. Excellent service, smooth process, and great value. Highly recommended.”
“I use Keeler every now and then for household hardware and parts. Willoughby is on my way to and from work so I'm always Click and Collect.
For me it's a breeze collecting as I could discuss any problems with their proficient but always busy staff. I don't think I have ever had any problems though- accurate and easy every time.
They now have a new way of Click and Collecting with a small wall of locked boxes outside their Willoughby showroom. Works just like Australia Post or Amazon boxes. Key in a one time number, the relevant door opens, extract items, close the door and off you go. Great for out of hours pickups, or even if a friend or family member is collecting the order for you. A great idea. Used it for the first time on the weekend. Gone in 60 seconds.
And no. Nobody has paid me or offered me any incentive to give my opinion.”
Good morning, Andrew,
Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered with your delivery. We understand how frustrating it must be to have your order sent to the wrong address, and we appreciate your patience as we work to resolve such matters. We take your concerns seriously, and your feedback helps us improve our service.
If there's anything further, we can assist you with, please don't hesitate to reach out at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“A completely proffessional experience from start to finish. I was helped to determine hardware sizing over the phone, which also included availability of parts at each outlet.
When attending Willoughby store I was served by Sandra who was friendly and efficient. I was offered technical advice after the sale which proved most useful.”
Good morning, Greg,
Thank you for reaching out and sharing your concerns. We apologize for the delay in the delivery of your order. We understand how important it is to receive your products on time and regret any frustration this may have caused. Your feedback is important to us.
As per the tracking number the goods were delivered on Monday 22nd September.
If there’s anything else we can assist you with, please don’t hesitate to contact us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
