“From a standing start with no prior purchases, Keeler have delivered on price and shipping. Apart from courier delivery retience, we have only the highest praise for Keeler and the staff that helped us. Thank you.”
“Prompt delivery and competitively priced. But when I requested lock to be keyed alike after providing key no. The response was merely a brief sms saying "cannot be done" when I replied there was no further communication.”
Good morning, Kenneth,
Thank you for your feedback regarding your recent experience with us. We’re glad to hear that you found our prices competitive and delivery prompt. However, we sincerely apologize for the lack of communication regarding your request. It’s important to us that all inquiries are handled thoroughly, and we will look into this matter to ensure it doesn't happen again.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“I had a large order needed in a short time. Matt was very attentive and professional, accomodating my requirements. It was convienient having access to products from multiple manufacturers.
I Recommend Keeler Hardware and will continue to purchase from them.
Thanks Team!!”
“I’ve waited some time to write this review, in the event I could give a better star rating.
I’ve added the order number below so KH management can see the extensive correspondence/phone calls that have gone into resolving my order issue.
Product ordered-30/8
Order no- KH00484507
We have complied with sending photos of our order, waited for responses, continued to wait with only us having to always call and follow up.
Assured on the 26/9/25 that the missing parts to our order will be posted.
Followed up again 7/10/25.
Received a call this morning that it would be resent today via Star Track ( awaiting tracking number).
Customer issues with KH could be resolved quicker if staff called suppliers and not rely on just emailing suppliers. I couldn’t believe each time we called they emailed the supplier and just waited for a response!
If KH assure me they will keep me updated, they should do just that.”
Good morning,
Thank you for your detailed feedback regarding your order experience. We genuinely appreciate the time you've taken to share your concerns. It sounds incredibly frustrating to not receive timely updates and to feel like you had to do all the following up.
We acknowledge that our communication could be improved and we're committed to making necessary changes to enhance our service. Your insights have been noted and will help guide our efforts moving forward.
If there’s anything else we can assist you with, please feel free to reach out at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“Very helpful and friendly staff. I ordered my items on-line and the delivery method was pick-up from their location in Wetherill Park. I drove in their location before having the final confirmation email that my order was ready for pick-up because I was in the area and I though to try my luck. The personel, was very proffesional, they gave me my items which was for me very helpful and I saved the extra travelling. I am adsoluty satisfied and congratulations for the exceprtional customer service. Definately, I will use the guys again fro future orders.”
“Fantastic service and great product. Went to so many local stores to be told a gate cane would need to be fashioned as they do not come over 30cm.
A Google search returned the perfect 650 mm option from Keeler at a fantastic price.”
Good morning,
Thank you for your feedback regarding our product range and delivery service. We’re thrilled to hear that you found our prices reasonable and delivery prompt. However, we sincerely apologize for not responding to your email. Customer service is a top priority for us, and we will ensure this matter is addressed.
If you have any further questions or need assistance, please feel free to reach out to us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
