Good morning, Andrew,
Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered with your delivery. We understand how frustrating it must be to have your order sent to the wrong address, and we appreciate your patience as we work to resolve such matters. We take your concerns seriously, and your feedback helps us improve our service.
If there's anything further, we can assist you with, please don't hesitate to reach out at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“A completely proffessional experience from start to finish. I was helped to determine hardware sizing over the phone, which also included availability of parts at each outlet.
When attending Willoughby store I was served by Sandra who was friendly and efficient. I was offered technical advice after the sale which proved most useful.”
Good morning, Greg,
Thank you for reaching out and sharing your concerns. We apologize for the delay in the delivery of your order. We understand how important it is to receive your products on time and regret any frustration this may have caused. Your feedback is important to us.
As per the tracking number the goods were delivered on Monday 22nd September.
If there’s anything else we can assist you with, please don’t hesitate to contact us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
Customer Service Manager
“The black entrance door knobset I purchased online was reasonably priced considering the warranty period offered. It was delivered in less than a week to Keeler Willoughby locked box and was easily retrieved with the code sent by text. Not being much used to buying door harware, I would have liked to see the latch bolt shown in the product illustration; its omission created uncertainty, particularly when one
appeared in pictures of similar items.”
