Good morning,
Thank you for taking the time to leave your review.
We’re sorry to hear that communication felt slow. We strive to respond promptly and will review our processes to improve. If you’d like to share your order number or the details of your inquiry, we’ll prioritise your request and get back to you as quickly as possible.
Please email cs@keelerhardware.com.au if you have any further questions or need assistance.
Kind regards,
Team Keeler Hardware
“Great products and customer service. Products arrived quickly and in perfect condition.
Keeler sorted out a small issue with the order quickly and to my satisfaction. Awesome.”
“After a bit of detective work using a part number on an old invoice, Keeler Hardware was identified as a possible source of a replacement dropbolt for a set of French doors. Using information on their website, a match was found, an online order was placed and a new bolt was delivered within a week. Very happy with the information available on the website, the ease of placing an order and the speed of delivery.”
Good morning,
Thank you for taking the time to leave your review.
We’re sorry to hear that your package did not arrive as promptly as you expected, and we sincerely apologize for any inconvenience this may have caused.
As per email correspondence, the previous order has been recalled, and a new replacement order has been raised.
Kind regards
Keeler Hardware Team.
“Several attempts at talking to you guys re long term supply of window products as a bespoke window manufacturer - two emails requsting quotes 4 0r 5 weeks ago and still no response even after chasing on phone. Went with another supplier. Ordered 41m of window seal online - delivered wrong colour - two calls and emails told its being dealt with but 3 days later still none the wiser ven after a couple of emails. Not good at all!”
Good morning, Nick
We sincerely apologize for the error and for the lack of communication regarding your order. We always strive to provide the best possible service, and we regret that on this occasion we did not meet your expectations.
I’ve escalated this matter to the relevant manager, and I will also be in touch with you via email shortly to follow up personally.
Kind regards
Keeler Hardware Team
Good morning, Freyja
Thank you for taking the time to leave your review.
We’re sorry to hear that your package did not arrive as promptly as you expected, and we sincerely apologize for any inconvenience this may have caused.
Our standard processing time before dispatch is 3–5 business days, as each order is carefully prepared before shipment. Once dispatched, delivery times will depend on the selected shipping service and the courier’s schedule.
If you have any questions about your order or need further assistance, please don’t hesitate to reach out to our team.
Kind regards
Helga Hilton
Customer Service Manager
