“I bought a smart lock I thought they have the lowest price but all other retailers have the same price.
Also I want to return it and they are now charging 10% fees on return whereas no other retailers does it.
Don't buy from them unless it is needed the most.”
Good morning, Nabil,
Thank you for your feedback regarding the smart lock purchase. We’re sorry to hear that your experience did not meet your expectations, especially with the return fees and pricing. We strive to offer competitive prices and apologize if that wasn’t reflected in your experience. Your concerns are important to us and will certainly help us improve our services.
If you have any further questions or need assistance, please feel free to reach out at cs@keelerhardware.com.au.
Kind regards,
Helga Hilton
Customer Service Manager
“pretty quick delivery the product in very good condition easy to install did it by myself it is only one thing I would suggest to have more keys for the lock for an extra cost no need to go to the loksmisth”
Good morning, Nomi,
Thank you for your review. We are genuinely sorry to hear about your experience with our service. This is not the level of service we strive to provide, and we appreciate your feedback, which will help us improve.
Please feel free to reach out at cs@keelerhardware.com.au if you would like to discuss this matter further.
Kind regards,
Helga Hilton
Customer Service Manager
“I am time poor. I found the items I needed on the website and they were in my letterbox a few days later. If I need to get items in future and don’t have the time I’ll certainly buy from them again.
Highly recommend.”
“Purchased a Casement lock. Sorry, but if I buy a lock I expect it to be complete. No indication the barrel was not supplied until I received it and couldn't find it. The ensueing phone call with customer service left me in no doubtn that it was vdery much MY problem. Thanks for the experience and confidence NOT to purchase from you again.
Rex Donald”
Good morning, Rex,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience with the casement lock did not meet your expectations. We strive to provide complete and clear product information, and I apologize for any confusion regarding the missing barrel. It’s also concerning to hear about your interaction with our customer service team; we appreciate your input, and it will be taken into consideration for future improvements.
We genuinely appreciate your feedback and hope you might consider giving us another chance in the future.
Best wishes,
Helga Hilton
Customer Service Manager
“Item received promptly. Was a very small privacy pin so was a bit disappointed that the postage cost was so high - higher than the price of the actual pin. Otherwise I have no complaints.”
