“One guy was very good at getting what I needed. As I needed a lock to suit a 97mm back-set on a front door.
When I rang earlier in that week for the same thing lady said it couldn’t be done. It would be good if all staff are on the same page.”
“Excellent service both over the phone and in the store. Returns and correction of a disorder was happily fixed and the young lady who served me showed me how to fix something on my iPhone!”
Good afternoon, Mark
Thank you for taking the time to place this review.
We are so sorry for the miscommunication that took place between us. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The Team at Keeler Hardware were great in helping me determine which product best suited my door type and offering several options as solutions. Super friendly as well.”
“Ordered and paid for 10 x block locks over the phone 19/06/2024.
dispatched supposedly 20/06/2024
Had to drive to Wethrill Park to buy 2 x block locks to complete a job”
Good morning, Garry,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I can confirm that the order was dispatched on the 20th of June. I will email you with regards to all the information.
Kind Regards
Helga Hilton
Customer Service Manager
