“Bought a privacy latch. Website allowed careful filtering to identify suitable products. The chat had a human at the other end, not an algorithm. Responses were immediate and appropriate. Helped me in selecting the most appropriate product. This is a good company to deal with if you are not professional in the field.”
“The order was made with good advice from the staff and was delivered promptly. The barrels for the locks were supplied incorrect and took 5 or 6 phone calls over as many weeks to get them resupplied. The agent I was talking to said that they were very busy and apologised but nothing happened. On my last call I persuaded someone to take ownership of the problem and we received the barrels in a matter of days.”
“I purchased these hooks to put on a hall stand I restored I was aware they were smaller than the original larger but as I was only missing 2 hooks I place them lower on the stand for smaller items so nobody would really know they are not original”
“Great selection of door hardware. The two staff members who served me were fabulous. There was someone earlier who was not as helpful but he was polite.”
“Service was amazing. Product exactly wht I required for my project.
Posted the day I placed the order and arrived within 5 days in Port Douglas.
Overall an excellent experiance.”
“Sadly, I feel the knowledge and skills of the staff has fallen - the other day when I was there the young lady did not know what I was talking about and said you didn’t stock the item - I knew you did as I have purchased it previously. Not that standard of service I am used to and expect from Keeler - it has been an institution in the area for years - please don’t let that change”
Good morning Tricia
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned manager to bring this to his attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Damien
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
If there is anything that, I can assist with please email me at cs@keelerhardware.com.au.
Kind Regards
Helga Hilton
Customer Service Manager
“Used to shop with Keeler Hardware in Canberra - thrilled to find them online - extensive range, they really know there stuff - so why would you go anywhere else.
Very, very happy to have found you.”
“Tried to order from my local business- knobs and brass - waited for them to get back to me for a couple of weeks, went in to the store and they said they’d get back to me with stock updates and I’m still waiting actually! 😆
Keeler had stock, prompt delivery, and when I called they were friendly, knowledgeable and nothing too much trouble. Will use again and highly recommend to any one.”
