“Keeler is the go to place for difficult to source parts. However insufficient help was given in identifying the part even though Keeler was a distributor of the item and a lack of promised communication meant that it took weeks to get the item.”
Hi Roman,
Thank you for your review. We’re sorry to hear that identifying the part and the promised communication did not meet expectations. We’ll review this with the relevant teams to improve our assistance and response times.
If you’d like to discuss this further or need any help locating the correct part, please email sales@keelerhardware.com.au and we’ll prioritise your case.
Kind regards,
Helga Hilton
“As a furniture restorer Keeler Hardware has the more traditional hardware that I require for one off older pieces. Their service is also good. No issues with recieving the products.”
Hi Tim,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Hi Sean,
Sorry to hear about the trouble with stock and management. We appreciate your feedback and understand how frustrating this is.
I have also contacted the relevant concerned department managers to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind regards,
Helga Hilton
