Good morning Chris,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the strike size didn’t fit the Whitco Tasman MKII. We sincerely apologize for any inconvenience caused.
The SP8654-26 is designed for the 8654/MK3 Tasman retrofit strike and is not compatible with the MKII Tasman.
Please feel free to contact me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Disappointed ordered handles 30/4 said dispatched in two days on website got email today to say expected delivery 11-5 web site said in stock so don’t know what’s going on there”
Good morning Steve,
Thank you for taking the time to leave your review.
We’re sorry to hear that you won't be receiving your order as quickly as you expected, and we apologise for any inconvenience caused. I can confirm that your order was placed on 30 April and dispatched on 5 May, which falls within our standard processing timeframe of 3–5 business days.
Once an order has been dispatched, delivery timeframes are managed by the courier or transport company and are unfortunately outside of our control. That said, we understand how important timely delivery is and appreciate your patience.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning Yvonne,
Thank you for taking the time to share your feedback. We’re glad to hear that everything is good.
If there’s anything more we can do to improve your experience, please let us know.
Kind regards,
Helga Hilton
Customer Service Manager
“I ordered and paid online. Requested key same. Got a new invoice. Still waiting for someone to get back to me and paying the difference. Still havent got my locks. Not sure what to do?”
Good morning, David,
We sincerely apologise for the delay and for the inconvenience caused with your order. This is not the level of service we strive to provide.
I can confirm that your order was completed and dispatched on 4 May. According to the tracking information, delivery is expected between Thursday, 7 May and Friday, 8 May.
Your order includes:
2 × LSC9280KA1 (the “KA1” indicates the items are keyed alike)
If you have any further questions or need assistance, please feel free to contact me at cs@keelerhardware.com.au.
Kind regards,
Helga Hilton
Customer Service Manager
Good afternoon, Seth
We’re sorry for the trouble with invoices. This isn’t the standard we strive for.
I will email you a copy of the invoice to the email address we have on the order for you.
Kind regards,
Helga Hilton
