“Andrew was a pleasure to deal with from the start of the process. He was very knowledgeable about different products in terms of utility and finish. The products look amazing installed and really suit the space. Using Keeler made a complicated process far easier and I will certainly use them for our hardware needs in the future.”
“very disappointed that the manager failed to consider my case and will not shop with you again. Quite unfair, as the object did not arrive in a box and he wouldn't refund my money given the situation. Bad customer service.”
Good morning, Gillian
Thank you for taking the time to place this review.
We are so sorry that you were not satisfied with the response that you have received. We would like to offer our sincere apologies and apologize for any inconvenience.
Could you please email me all relevant information with regards to your request to cs@keelerhardware.com.au so that I can look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
“I recently made a quick online purchase from Keeler Hardware, and I couldn't be happier with the experience! The website was easy to navigate, and I found exactly what I needed in no time.
Checkout was a breeze, with a smooth payment process and clear confirmation emails. My order arrived promptly, and everything was in perfect condition.”
“Keeler Hardware was quick to take my order with all payment requested on my first visit to the store. However, I have not heard from them after the initial said wait time. I had to call up call centre to chase up on my order. I then learnt that there had been a delay with some parts. Eventually it took almost two weeks before I could get my purchase. If this is an item not a special order item but stock you would normally carry, Keeler Hardware should not have charged me and got me waiting for two weeks for something I hoped to get asap.”
Good morning, Raymond
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please refer to our Returns Policy listing on our website at the bottom of the page with regards to any returns.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
