“Website experience is great, though when you pay for home delivery to your address, you should not have to waste your time to leave hoir workplace and pick delivery parcel from auspost.”
Good afternoon,
Thank you for taking the time to leave your feedback. We’re glad to hear you had a great experience with our website, and we sincerely apologise for the inconvenience caused by needing to collect your parcel from Australia Post after selecting home delivery.
Once an order has been dispatched with the relevant transport company, delivery handling is unfortunately outside of our direct control. In some cases, Australia Post may redirect parcels to a local collection point if delivery cannot be completed successfully.
We understand this can be frustrating and appreciate you bringing it to our attention. Your feedback is valuable and helps us continue to improve our customers’ experience.
Kind regards
Helga Hilton
“Excellent online service for goods, delivered as described and delivered in a timely fashsion and packaging was in great condition when delivered at my front door.
Ordered two Nidus Roller Latch RB1-SS-V Type 1 Heavy Duty Stainless Steel Strike and Roller”
“Fantastic super fast service when ordering on line. I called ahead to make sure they had the stock before ordering and they were polite and friendly on the phone. Product was as shown on the internet.
I did have to wait a bit for the final invoice though. have used them again since.”
“Keeler Hardware has an excellant range of high quality products at good prices. They ship quickly, so you can be sure you can quickly get back and complete your project. Very happy with the service.”
Good morning Chris,
Thank you for taking the time to leave your feedback. We’re sorry to hear that the strike size didn’t fit the Whitco Tasman MKII. We sincerely apologize for any inconvenience caused.
The SP8654-26 is designed for the 8654/MK3 Tasman retrofit strike and is not compatible with the MKII Tasman.
Please feel free to contact me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
