“Several attempts at talking to you guys re long term supply of window products as a bespoke window manufacturer - two emails requsting quotes 4 0r 5 weeks ago and still no response even after chasing on phone. Went with another supplier. Ordered 41m of window seal online - delivered wrong colour - two calls and emails told its being dealt with but 3 days later still none the wiser ven after a couple of emails. Not good at all!”
Good morning, Nick
We sincerely apologize for the error and for the lack of communication regarding your order. We always strive to provide the best possible service, and we regret that on this occasion we did not meet your expectations.
I’ve escalated this matter to the relevant manager, and I will also be in touch with you via email shortly to follow up personally.
Kind regards
Keeler Hardware Team
Good morning, Freyja
Thank you for taking the time to leave your review.
We’re sorry to hear that your package did not arrive as promptly as you expected, and we sincerely apologize for any inconvenience this may have caused.
Our standard processing time before dispatch is 3–5 business days, as each order is carefully prepared before shipment. Once dispatched, delivery times will depend on the selected shipping service and the courier’s schedule.
If you have any questions about your order or need further assistance, please don’t hesitate to reach out to our team.
Kind regards
Helga Hilton
Customer Service Manager
“Outstanding service and reliability from Keeler Hardware.
On 19 February we purchased one Firstlock Combination Cam Lock 24mm (CL1112S) to test whether it would suit what we required, as we intended to order 100 more if it did.
After confirming it was suitable, I contacted Keeler Hardware Customer Support on 25 February to check whether they had 100 units available and if they could get them to us by the following week.
Lyn from their support team responded promptly, confirmed they had the stock on hand, and advised they could ship within 48 hours. Based on that information we placed the order — and the locks arrived within 2 business days exactly as promised.
It’s rare to see stock availability, communication, and delivery all line up perfectly, but Keeler Hardware delivered on every part of the process. Lyn’s response was quick and helpful, the order was handled efficiently, and the delivery timeframe was spot on.
A great experience overall and we would absolutely purchase from Keeler Hardware again.”
“The guys at Keeler are always incredibly helpful and knowledgeable. Great advice, great products, don't need to shop anywhwere else for quality hardware.”
“Products were well displayed on website allowing easy choice. Ordered on line goods were ready to pick up quickly. Easy pick up via locker. Happy with the product”
Good afternoon, Nick
Thank you for your review and we are sorry for the inconvenience that you have experienced.
Could you please email me at cs@keelerhardware.com.au to give me further in formation on "the service".
I can see that the order was placed on the 23rd of Feb and dispatched on the 27th of Feb.
Kind regards
Helga
“Needed casement window latches that were out of stock in EVERY Bunnings store in Sth East Qld. Had 4 days to get them on before trades came to install shutters. Shipment arrived in 3 days.
Awesome job. Will be coming back for the rest.”
Good morning,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
