“I recently bought new kitchen cupboards knobs. Very pleased with their quality and look.
I had seen these at a kitchen shop but it was nearly half price to buy direct from Keeler.”
“Customer service good but product quality control needs to be better, 1 of the spirals fell out of the tube,4 of the spirals came with no feet and 4 tubes were not quite equal. All other spirals were good.”
Good morning, Julian,
Thank you for your feedback regarding your recent purchase. We appreciate your kind words about our customer service. However, we sincerely apologize for the quality control issues you encountered with the product. Your insights are invaluable for us to improve our processes, and we will certainly address these concerns with our team.
We’re glad to hear that the majority of the spirals met your expectations, and we hope to provide you with a more seamless experience in the future. If there's anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
“Service was couereous znd reliable. Due tochanges in my project the friction hinges which I had ordered were no longer suitable znd Keeler allowed me to return them fot a small restocking fee. I would definitely use them again.”
“I was so pleased to find exactly what I wanted at Keeler Hardware.
The staff were so friendly and helpful when I rang to speak to them before ordering.
It was easy to place the order online and my purchase arrived really quickly.
I will happily purchase from them again.”
“Keelers have been around for a long time. I’ve been shopping there quite a lot over those years! Always very attentive to the customers needs. Sometimes one has to wait a while if shopping in-store! On-line shopping is easiest if you can wait, and, assuming they have, in-store, what you want?!?
Overall a great company and I like to browse the shelves while waiting!
Thank you for the years of service.
Mark Smith”
“Usually great service from the team. I did have an issue with an item that was in stock but then out of stock when I called to follow up, but it was resolved quickly and the order completed.”
“Was not happy with the service I received. Staff were not very friendly on the phone and the shipping time took double the amount of time that they said it would take on the website. Had to call up multiple times to find out why the products were taking so long to get to me. Most of the products were faulty and had the send it back and even though I was told I would get a refund they didn’t send the full amount of money back and I had to chase it up yet again. Would not recommend this company.”
Good morning, Sarah,
Thank you for taking the time to share your feedback. We truly apologize for the service you experienced and the delays in shipping. It’s disappointing to hear that your interactions were not as friendly as we strive for, and that there were issues with the products you received.
We understand how frustrating it is to deal with faulty items and the challenges associated with returns and refunds. Your experience is not what we want for our customers, and we appreciate your comments as they highlight areas where we can improve.
Please reach out to us directly if we can assist you further. We hope to have the opportunity to make things right.
Warm regards,
Helga Hilton
