“Hi.
I recently bought a 100 pack of M4 Hafele Cabinet Fixing Screws (Order Confirmation attached). These are too sloppy in the M4 handles and I have 118 handles to attach. When measuring the O.D. of your M4 thread they measured 3.65-3.7mm which is too loose for such a small thread. Compared to a pack of 50 'Task Master' snap off M4 screws from Bunning, which were nearly half the price, and measured 3.9mm O.D. they are a sub-par product. I would like to return them and get my money back please.
Cheers.
Paul.”
Good morning, Paul
Thank you for contacting us and for providing the information regarding the M4 Cabinet Fixing Screws.
All available product information and specifications for this item are listed on our website. If additional measurements or information are required, we encourage customers to contact us prior to making a purchase so we can assist in ensuring the item is suitable for their specific application.
We are sorry to hear that the screws were not suitable for your cabinet handles and apologise for any inconvenience caused.
We look forward to assisting you with the return. For your convenience, our returns policy and the applicable return process are available on our website.
Kind regards,
Helga Hilton
Customer Service Manager
“I did not recieve the whole latch. I only got half of it
Be careful what you order from here. I have had to spend double because I couldn't only have the part I was missing”
Good morning, Judy
I’m sorry to hear that you did not receive the complete item as expected.
We understand how frustrating it would be to receive only part of the item you required.
As stated in the product listing, the latch includes the following components:
Standard strike
Standard body
Short snib
Finger plate
Outer pull
We would appreciate the opportunity to look into this further and determine which component may be missing from your order. Could you please provide us with some further information by emailing our Customer Service team at cs@keelerhardware.com.au?
Apologies again for the inconvenience caused. We look forward to assisting you further.
Kind regards,
Helga Hilton
Customer Service Manager
“A bit disappointing really. I went to do a changeover and stood unattended without eye contact or a ‘we won’t be long’ . Eventually I was attended to and then told to go and see the young lady at pickups. I went to pick ups and asked for her and was told that she was the only one that could do an exchange. I was told that she was on lunch and to wait a half an hour. I asked the two gents, one in his late fifties and the other approaching 40, if they could help, but they said they didn’t know how to do it. It was clearly apparent by their presence and my earlier observations that these gents were a supervisor and manager. They simply turn their backs to me and went on chatting.
I waited as I was far from home and as a builder I needed to get the job done.
I was far from impressed.
Anyway I waited and then spoke to the young lady when she returned. She attended to the task and minutes later it was resolved. I told her, in a sufficiently loud voice, so all the staff could hear, that she should ask for a pay rise as it is clearly obvious that she is more skilled and able then old rude men supervising her.
Keeler really needs to get their customer service sorted. They have a bit of a monopoly in Sydney (NSW), but that won’t last if my treatment continues.”
Good morning,
Thank you for taking the time to provide such detailed feedback. I’m sorry to hear about your experience during your recent visit.
I understand your frustration, particularly as you were left waiting without being acknowledged and then had to wait further for the team member who could assist you with the exchange. I appreciate that, as a builder, your time is valuable and you were trying to get the job completed.
The level of service you described is certainly not the experience we want our customers to have. We will raise your feedback with the relevant team so that we can address the concerns around customer service, communication and ensuring staff are able to assist customers when needed.
I’m pleased that the exchange was eventually resolved, and I also appreciate your positive comments about the young lady who assisted you.
Once again, I apologize for the frustration and inconvenience caused, and thank you for bringing this to our attention.
Kind regards,
Helga Hilton
Customer Service Manager
“We’ve been searching for just the right front door hardware for a while. A smart lock option that wasn’t your typical Matt black and something to suit our new coastal front door. Keeler came thru with the goods, offering a beautiful slim satin brass design with all the mart lock options AND a very competitive price to boot! Great communication and a super fast delivery. Thanks Keeler Hardware. We’ll be back!👍”
“Nothing could compare to Austyle Circular Entrance Door Pull Handle Back to Back 300mm Matt Black, I bought from Keeler Hardware. It’s definitely the bold statement piece with first class quality.”
“Consistently excellent service! The goods arrived quickly and in perfect condition, exactly as described. Truly an exceptional seller — I will definitely be buying from them again.”
“I’ve purchased multiple times from Keeler and I would definitely recommend them for your door hardware needs. They’ve got an extensive selection and costs are competitive.
If you have questions and need guidance with your choice though, ask for Darryl, he knows his stuff.
I knocked off one star in this review, because I did encounter a very unhelpful staff member who tried to talk me into a door handle design I did not want and had clearly told her multiple times that I was not interested in that style. Frustrated, as we were going around in circles and getting nowhere, I asked to be put through to someone else, but instead she hung up on me. I called back, got Darryl, and within a few minutes, I got all the answers I needed and ordered exactly what I wanted. The handle set is much more beautiful in person. So solid and such nice quality.”
“Kiddie 60 key cabinet is exactly what I was looking for the safe and storage of vehicle keys with remote fobs.
Extremely pleased with the procurement of the cabinet”
“Keeler Hardware has a large and good range of products. Prices are reasonable and staff are friendly and helpful but when busy, receiving service could take a long time. Overall I highly recommend them.”
