“Very dissatisfied with the last interaction I had with Keeler as a company. I placed an order, the order came which was all incorrect. I returned all hardware which was worth 2.5k. With no appreciation for being honest, trustworthy and helpful. Instead I was charged an extra $50 for a few extra hinges at a discounted rate of $10.00 per hinge. When I clearly saved the company over 2.5k of hardware and 2 x amounts of courier charges. All I wanted was a size upgrade on my original hinge order with 5 x extra hinges added to the new order. Instead no real appreciation for the cost saved for the business, thanks Keeler for the let down.”
Good morning, James
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience with us left you feeling disappointed.
We sincerely appreciate your honesty in returning the oversupplied hardware, and we recognise the time and effort involved in doing so. We're sorry that the outcome did not meet your expectations. While the additional hinges were supplied at a discounted rate, we understand that you were hoping for a different outcome given the circumstances, and we're sorry that you were left feeling disappointed.
Customer satisfaction is important to us, and we're disappointed that we didn't leave you with a better impression.
Thank you again for your feedback. It helps us identify opportunities to improve both our service and our communication.
Kind regards
Helga Hilton
Customer Service Manager
“Product was received as described on the internet site. However, I think the customer support officer who answered my call needs to be educated a little more on the products, or she could have handed over to another officer who knew more about the product.”
“Excellent people, great knoledge, great range of products and helpful advice but unfortunately completely dysfunctional business processes and systems, I would not recomend you guys unfortunately”
Good morning, Mat
Thank you for taking the time to leave your feedback.
We're really pleased to hear that you found our team knowledgeable, helpful, and appreciated our product range. At the same time, we're genuinely sorry that our business processes and systems let you down. We understand how frustrating that can be, and it's clear that it affected your overall experience.
Thank you again for your feedback, we appreciate it and hope we'll have the opportunity to provide you with a much better experience in the future.
Kind Regards
Helga Hilton
Customer Service Manager
“There was a little misinformation intially regarding the delivery timing. There was a lacking part that didnt arrive on time. But eventually that was sorted out and everything turned out just fine and I am very happy the item I purchased and I would now recommend buying from this company in future.”
“Item as described. Quick and easy payment. Order was processed and delivered without delay or issues. Would purchase from Keeler again if required. Highly recommended.”
