“Online shop is not accurate with shipping charges and as a result I got slugged with an additional $50 for oversize items. Shitty service considering I spent $800 on products and then had no choice but to pay the extra after checkout.”
Good morning Doug,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding the additional oversized shipping charge. While we do our best to provide accurate freight estimates online, some bulky or oversized items can incur extra carrier costs that are only confirmed after processing.
That said, we will endeavour to communicate this more clearly prior to payment in future. We value your business and appreciate your feedback as we continue working to improve the accuracy and transparency of our shipping system.
Kind regards
Helga Hilton
Customer Service Manager
You can reach us at cs@keelerhardware.com.au.
Kind regards,
Team Keeler Hardware
“Lock’s received as advertised in good order and condition the overalls experience was great thank you. Should the need arise again I will certainly purchase from you”
Good morning,
We’re sorry to hear you had an inept and unsatisfactory experience. This isn’t the standard we strive for, and we’d like to make it right.
If you’re are willing, please share any details about what went wrong so we can investigate and assist promptly. The email address is cs@keelerhardware.com.au
Kind regards,
Team Keeler Hardware
“Website experience is great, though when you pay for home delivery to your address, you should not have to waste your time to leave hoir workplace and pick delivery parcel from auspost.”
Good afternoon,
Thank you for taking the time to leave your feedback. We’re glad to hear you had a great experience with our website, and we sincerely apologise for the inconvenience caused by needing to collect your parcel from Australia Post after selecting home delivery.
Once an order has been dispatched with the relevant transport company, delivery handling is unfortunately outside of our direct control. In some cases, Australia Post may redirect parcels to a local collection point if delivery cannot be completed successfully.
We understand this can be frustrating and appreciate you bringing it to our attention. Your feedback is valuable and helps us continue to improve our customers’ experience.
Kind regards
Helga Hilton
“Excellent online service for goods, delivered as described and delivered in a timely fashsion and packaging was in great condition when delivered at my front door.
Ordered two Nidus Roller Latch RB1-SS-V Type 1 Heavy Duty Stainless Steel Strike and Roller”
