“Highly professional hardware supplier. Keeler are our go to store for advice and purchase of door furniture during our 2022 & 2023 renovations. Highly recommend for the novice and not so novice. We were recommended by a builder.”
“Staff very friendly and helpful in assisting with my order from their website. Always kept me updated on the delivery of my purchase. Highly recommend.”
“One of the items purchased and received was differently branded and I believe a slightly different colour than what was ordered. They advised this is what was sent by manufacturer I was offered a refund but had to pay the cost to return the incorrect item. Communication was via email and there wasn’t a clear process on how to return provided just to send it back.Item was returned and I am still waiting for refund to be processed on day 4.
Process and communication need to be better, I don’t believe I should be responsible for paying cost of return when a different branded product was provided. The plus side being willing to provide a refund without hassle even if it hasn’t been paid yet.
Edit:
Not to long after review was posted I received a full refund for my order. I am happy with the outcome. Strangely I still wasn’t notified by the business that a refund was issued so my points communication stand.”
Good afternoon
Thank you for taking the time to place this review.
We apologize for any inconvenience caused by the lack of clarity that led to this miscommunication.
Please email - cs@keelerhardware.com.au a copy of the Australia Post receipt for the return of the item and we will process a refund for this.
Kind regards
Customer Service Manager
