“Very happy with product and service - packaged well and as described, very fast express post shipping. Definitely recommend and will purchase from them again!”
“After ordering 5 handles I realised I needed 1 extra, so called Keeler to try and amend. Was told this was not possible, I would have to purchase separately and of course pay postage again - which I found a little strange, considering the original order had not yet been fulfilled or posted. Yes my fault for not counting how many I needed properly, but found this inflexibility a bit frustrating.”
Good afternoon,
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Easy online ordering and good communication around shipping. Product was as described and staff helpful and polite when I rang with questions regarding a part :)”
“I love how helpful and knowledgable the staff is. I've been there twice with two different lock problems and right away someone nailed exactly what I needed. I'll definitly recommend you guys to friends. Thanks”
“The best one stop shop for all window and door hardware. David From the Willoughby store is an absolute champion with excellent service and will help with all your needs for the right product.”
