“Service has been great. Only problem is I have a number of signature bronze hinges on every door in house that are making creaking noises. Carpenter said he has never had this before. I have removed one to bring down and show somebody.”
“We paid nearly $20 on the top of actual price for swip the colour for one product.( Not only took 10%)( the product we swap is $50 )Plus droven 35 min to get there. The pictures on the website was little brighter the real colour.”
Good morning, Oksook
Thank you for taking the time to place this review.
We would like to offer our sincere apologies for any inconvenience that led to this miscommunication. We have contacted our accounts department to process the refund on the item.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I was pleasantly surprised by the availability and quick turnaround from order to the arrival of the brackets. Replaced in less than 10 minutes.
Thank you.”
“I have purchased quality products from Keeler Hardwware several times now and have always been very pleased with the result. This time I varied my order after payment which would usually be a real nusiance, but the staff were very helpful and it was easily resolved. Thans Keeler for great products and service.”
“We required a template for the brushed brass door hardware we had ordered through keeler so I drove to Keeler hardware and asked to buy the non brushed brass version which they had confirmed they had on the shelf so we could use this to do all the door cut outs while we waited for the brush brass version to be ready. I checked with the sales person and explained to them how important it was that it was the same. Turns out it wasnt the same and we ended up having to patch holes in the doors as the latch was different. Not a huge problem but I asked the sales person 3 times when in store and reinforced how important it was that it was a matching type.”
Good afternoon Will
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I'm thrilled to give a 5-star review to Keeler Hardware and Tony! Tony went above and beyond to help us find all the joinery handles we needed for our new project. Their expertise and excellent service made the whole process smooth. Highly recomended.”
“I had excellent experience. The customer service was outstanding, and the staff were friendly and helpful. I highly recommend them for their quality service and professionalism.
Thank you”
“I recently wanted some kitchen handles that are no longer in stock and Alex of Keeler Hardware went the extra mile to locate a wholesaler. I couldn't have done that. They arrived quickly & in perfect condition. I'm super grateful to Keeler Hardware!”
