“Previously service has been excellant, this time the assistant didn't appear interested and was uncoperative. When asked about a door handle replacement for a handle we showed him, his response was less than enthusiastic and as their wasn't anything on the wall he didn't offer any futher assistance”
Good afternoon, Warner,
Thank you for sharing your experience! I truly apologize that our assistant did not provide the level of service you have come to expect from us. We aim to ensure that every customer feels valued and assisted, and I regret that we fell short this time.
Your feedback is important, and we'll use it to improve our customer interactions. If there's anything else we can do for you or if you have further questions, please feel free to email us at cs@keelerhardware.com.au.
Warm regards,
Helga Hilton
“Efficient polite customer service
Very impressive shop front and well stocked with Quality product. Ordered delivered to home promptly good communication
Thanks Keeler Hardware look forward to revisiting your home of hardware”
“Keeler had almost the perfect product for the job I wanted and a great range from which I could have chosen. The experience of buying was excellent- great communication- and the product arrived in good time and well packaged in an excellent state. Very happy to recommend them and I will be looking to Keeler for my next buy before looking elsewhere.”
“Great work Keeler! Replacement gate latches not available in hardware stores on mid northcoast. Couldn’t believe price (good) plus no trouble purchasing online!”
“Regarding your service, we would like to complain to Tanya. I called your company to inquire when the goods will be delivered. Because it was the first delivery, we had no one in the factory. We just wanted to find out when the goods would be delivered. Your customer service Tanya did not check it clearly and gave random answers to fool the customers. When we further asked for clarification, Tanya thought it was our problem and kept pushing the responsibility to the customers and blaming them.”
Good afternoon, Nicki,
Thank you for your feedback, and I sincerely apologize for the experience you had with our customer service, and we appreciate you bringing this matter to our attention. Clear communication is important to us, and we strive for accountability in our service.
Your insights are valuable, and we will address this internally to ensure our team provides the support our customers deserve. If there’s anything further, we can assist you with, please don’t hesitate to reach out.
Warm regards,
Helga Hilton
“Generally good however I recently purchase a large number of passage latches. The square spindle wasn't long enough for one door so I wnet to the short spindle with the springs attached. These worked fine except the spindle had to be ground down to fit the latch. Why include a spindle that will never fit.”
