“I dealt with Arma at the Willoughby store.
He was beyond helpful...
I tend to judge service quality by the amount of time the staff member gives me..the amount of effort they put into searching for what I want..and their knowledge of the products for sale.
Arma scores 11 out of 10 in those categories.
I have been an employer for many years myself so I speak with some knowledge.”
“Store experience is good, but delivery is not very smooth. Back order items were not notified. Took more than 2 weeks to receive the whole order (Back order is still on transport).”
Good afternoon, Kevin,
Thank you for taking the time to share your feedback with us. I’m sorry to hear about the delivery issues you experienced and that you weren’t notified about the backordered items. We strive for smoother order fulfillment, and I regret that we didn’t meet your expectations this time.
Your comments are invaluable as we work to enhance our services, and we appreciate your patience. If there's anything else we can assist you with or if you have further queries, please don’t hesitate to reach out.
Warm regards,
Helga Hilton
“Very friendly and helpful service, I ordered online over the weekend and the goods arrived within a couple of days. I was lucky everything went needed we’re all in stock”
Good afternoon, Con,
I’m truly sorry to learn about your experience with the delayed order and lack of notification from the post office. Providing timely service and communication is a priority for us, and it’s disappointing to hear those expectations was not met.
Your feedback is important, and we will certainly look into the issues you raised to help us improve in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Helga Hilton.
