“Recently purchased 11 Lockwood deadlocks for our complex.
and saved many $$
Was very easy to order online and arrived a few days later safe and sound..!
Have been installed and working beautifully.
Will definately use Keeler hardware again for the next purchase.
SJ”
“Product range ok. But not happy with delivery. My instructions to have it delivered to store were changed by someone and so the item got mislaid as the site was under construction. Took much longer to get it.”
Good afternoon, Wendy,
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the delivery issues you experienced and the mix-up with your instructions. We understand how frustrating that can be, especially when there are complications with the construction site.
Your insights are invaluable to us as we strive to improve our processes and communication regarding deliveries. We appreciate your patience and understanding, and we will work to ensure a better experience in the future.
If you have any additional concerns or feedback, please feel free to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
“They had what I wanted at a price I was happy with and in the amount I wanted. Means I am a very happy customer who will definitely be recommending anyone here. Keep up the great work.”
Good morning, Kerren,
Thank you so much for your kind words! We're thrilled to hear that we had what you needed at a price that made you happy. It’s wonderful to know that you're a satisfied customer and that you’ll be recommending us to others.
We truly appreciate your support and encouragement. We’ll continue to strive for excellence and look forward to serving you again in the future!
Warm regards,
Helga Hilton
Customer Service Manager
“Terrible service experience. Whilst quality product was eventually received, despite signficant time spent on my end reviewing the proposal document all items on that were not carried across to the order. Leaving us short of items. Also, I was given the wrong advice on some items resulting in me need to place another order (which i did elsewhere becuase i couldn't handle going back through my contact). On multiple occasions I have been distributed the wrong pieces. All in all, I will not shop through Keeler Hardware again!”
Good afternoon,
We truly appreciate you taking the time to share your concerns with us. I’m very sorry to hear about your service experience and the issues you faced with receiving the correct items and advice. It’s our goal to provide accurate orders and helpful guidance, and it’s clear we fell short this time.
We’re taking your feedback seriously and will review our processes to ensure better service and communication in the future. Your experience is important to us, and we hope to regain your trust.
If there’s anything else we can do, please feel free to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
“Great friendly staff, always on time delivery, great service, to me as a locksmith and customer to this great Hardware store 101 point . I honestly recommended to everyone well done Keeler Hardware.it is great to have you on out side. Ned from The Best Locksmiths”
“Thank you Keeler staff. "Solid timber door" hinges arrived around 3 days (Wedensday I think) after my weekend purchase. Very nice, "vapour baked" brass door hinges. Much impressed by rapid delivery.
Ta Garry.”
