“I was told the order would be 2-3 weeks delivery as coming from the UK. That was totally fine.
At week 4 I had to follow up and was told 3 days after that the item was not in stock.
That should have been figured out in the first day or so.
That item was refunded and i decided to refund the whole order and go elsewhere”
Good morning, Haydn,
Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced with your order and understand how frustrating it can be when there are delays in stock availability. Your feedback is invaluable to us and will help us to improve our communication and inventory management.
If there’s anything further, we can assist you with, please don’t hesitate to reach out at cs@keelerhardware.com.au.
Kind regards,
Helga Hilton
Customer Service Manager
“Love the showroom, plenty of things on the shelf which makes it very easy to drop in and get what you need. Highly regarded by carpenters across Sydney and the staff are just lovely.”
“I have a property maintenance business ( looking after over 1200 residential homes
Always a pleasure dealing with Keeler Hardware. Have been dealing on line with them for many years.
Any issues are always sorted with minimal fuss and do their utmost to help”
“I bought a smart lock I thought they have the lowest price but all other retailers have the same price.
Also I want to return it and they are now charging 10% fees on return whereas no other retailers does it.
Don't buy from them unless it is needed the most.”
Good morning, Nabil,
Thank you for your feedback regarding the smart lock purchase. We’re sorry to hear that your experience did not meet your expectations, especially with the return fees and pricing. We strive to offer competitive prices and apologize if that wasn’t reflected in your experience. Your concerns are important to us and will certainly help us improve our services.
If you have any further questions or need assistance, please feel free to reach out at cs@keelerhardware.com.au.
Kind regards,
Helga Hilton
Customer Service Manager
“pretty quick delivery the product in very good condition easy to install did it by myself it is only one thing I would suggest to have more keys for the lock for an extra cost no need to go to the loksmisth”
Good morning, Nomi,
Thank you for your review. We are genuinely sorry to hear about your experience with our service. This is not the level of service we strive to provide, and we appreciate your feedback, which will help us improve.
Please feel free to reach out at cs@keelerhardware.com.au if you would like to discuss this matter further.
Kind regards,
Helga Hilton
Customer Service Manager
