“The after sales customer support is poor. I tried to return 7 unused items, but because I purchased them over 60 days ago, your customer service agent wouldn’t allow me to refund the items. All items are unopened in perfect saleable condition in the original packaging and there is no logical reason why I shouldn't be able to return the items, particulalry since I've spent thousands of dollars on my renovation project at Keeler hardware as a loyal customer. I called Daryl in customer service who said that if I wrote an email to explain my situation, Keeler would refund the items which I did but I heard nothing at all from Keeler since then, hence my dissatisfaction with Keeler customer service.”
Good morning, Patrick
Thank you for your review and for bringing this to our attention.
We sincerely apologize for your experience regarding the return of your items. It's concerning to hear that your communication with our customer service was not satisfactory, and we understand your frustration, especially as a loyal customer. We value your feedback and will review our processes to ensure better support moving forward.
I will send you an email with regards to the return of the 3 different items.
Warm regards,
Helga Hilton
Customer Service Manager
“Hello,
I dealt with David for Door hardware on our project, and I must say, David has provided exceptional customer service and supported us throughout the project.
I highly recommend Keeler Hardware to anyone who is planning to start a new project.”
