Good morning, Nomi,
Thank you for your review. We are genuinely sorry to hear about your experience with our service. This is not the level of service we strive to provide, and we appreciate your feedback, which will help us improve.
Please feel free to reach out at cs@keelerhardware.com.au if you would like to discuss this matter further.
Kind regards,
Helga Hilton
Customer Service Manager
“I am time poor. I found the items I needed on the website and they were in my letterbox a few days later. If I need to get items in future and don’t have the time I’ll certainly buy from them again.
Highly recommend.”
“Purchased a Casement lock. Sorry, but if I buy a lock I expect it to be complete. No indication the barrel was not supplied until I received it and couldn't find it. The ensueing phone call with customer service left me in no doubtn that it was vdery much MY problem. Thanks for the experience and confidence NOT to purchase from you again.
Rex Donald”
Good morning, Rex,
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience with the casement lock did not meet your expectations. We strive to provide complete and clear product information, and I apologize for any confusion regarding the missing barrel. It’s also concerning to hear about your interaction with our customer service team; we appreciate your input, and it will be taken into consideration for future improvements.
We genuinely appreciate your feedback and hope you might consider giving us another chance in the future.
Best wishes,
Helga Hilton
Customer Service Manager
“Item received promptly. Was a very small privacy pin so was a bit disappointed that the postage cost was so high - higher than the price of the actual pin. Otherwise I have no complaints.”
“Ordered a Whitco W865317 replacement lock for my crimsafe sliding door online, shipped via express post to Brisbane. Parcel arrived the next day at 10am and the sliding door was fixed by lunchtime. Great service !”
