“Have used Keeler Hardware for many years now either directly or indirectly and have always liked their product. If I've had to ring to request help, information or order something it's always a pleasant experience which always makes me go back.
Highly recommended.”
Good afternoon, Jessica,
Thank you for bringing this issue to our attention. I sincerely apologize that you received the wrong product and any inconvenience it may have caused. We understand how important it is to have the right items delivered promptly.
Your feedback is crucial to us, and we are reviewing our processes to prevent these mix-ups in the future. Please email me a photo of the item that you have received to cs@keelerhardware.com.au so that I can assist you with returning the incorrect item.
Kind Regards
Helga Hilton
Customer Service Manager
“Best range of Kitchen hardware we found in Sydney - and we checked out a a lot of other places. All handles and knobs are on display. We ordered what we wanted and the complete order was delivered to our door two days later. Will go straight to Willoughby shop next time we're in need of handles and knobs”
“I was really impressed by the range of products and then super impressed I received part of my order within 24 hrs. Every communication has been efficient and effective.”
“I was sent a variation of the product (mortice lock box) I ordered, without notice. As a result, i had to modify it in order to use it which was rather disappointing.”
Good morning, Nigel,
Thank you for sharing your feedback. I’m sorry to hear about the mix-up with your mortice lock box and the inconvenience it caused you. We strive to provide accurate products to our customers, and it’s disappointing to know we fell short this time.
Your insights are valuable to us, and we’ll use them to improve our communication moving forward. If you have any further concerns or need assistance, please don’t hesitate to reach out by sending us an email cs@keelerhardware.com.au.
Best wishes,
Helga Hilton
Customer Service Manager
