“Ordered some cylinders thinking they were C4 profile. When I received them and wanted to send them back they have told me it will be a 10% restocking fee. They really need to put more info in regards to profile on their website.”
Good afternoon, Shoreline,
Thank you for sharing your thoughts with us. I apologize for any confusion regarding the product profiles on our website. We understand how essential it is to have clear information when making a purchase. Your feedback is invaluable and will help us improve our product descriptions to better serve our customers in the future.
If you have any further questions or concerns, please don't hesitate to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
“i am very happy with the way every thing went as My locks went the wrong address but everything was handled perfectly and replacement was delivered quickly”
“I brought 3x keyed alike house door barrels, the quality was fine for a unknowen brand and I was supplied 6x keys so I was happy with price, quality and service”
“Recently purchased 11 Lockwood deadlocks for our complex.
and saved many $$
Was very easy to order online and arrived a few days later safe and sound..!
Have been installed and working beautifully.
Will definately use Keeler hardware again for the next purchase.
SJ”
“Product range ok. But not happy with delivery. My instructions to have it delivered to store were changed by someone and so the item got mislaid as the site was under construction. Took much longer to get it.”
Good afternoon, Wendy,
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the delivery issues you experienced and the mix-up with your instructions. We understand how frustrating that can be, especially when there are complications with the construction site.
Your insights are invaluable to us as we strive to improve our processes and communication regarding deliveries. We appreciate your patience and understanding, and we will work to ensure a better experience in the future.
If you have any additional concerns or feedback, please feel free to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
“They had what I wanted at a price I was happy with and in the amount I wanted. Means I am a very happy customer who will definitely be recommending anyone here. Keep up the great work.”
Good morning, Kerren,
Thank you so much for your kind words! We're thrilled to hear that we had what you needed at a price that made you happy. It’s wonderful to know that you're a satisfied customer and that you’ll be recommending us to others.
We truly appreciate your support and encouragement. We’ll continue to strive for excellence and look forward to serving you again in the future!
Warm regards,
Helga Hilton
Customer Service Manager
