“The Keeler Team were amazing. My contacts have been professional, accommodating and flexible, while delivering promptly at the best available price. I verified prices against 3 other companies and no on got close. That’s good service which deserves mine and your attention.”
“I received my lock and it’s not working. I called your store and was told to send and email which I did 3 days ago . Nothing! It’s only a $30. Lock so no big deal. But can’t recommend or use you again”
Good afternoon, Jude
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
A New Replacement Order - KH00442683 was raised and will be dispatched to you as soon as possible.
Kind regards
Helga Hilton
Customer Service Manager
Good afternoon, Cyril
Thank you for taking the time to place this review.
We strive to provide the best quality products and pricing to our customers, and we apologize for any inconvenience that you may have experienced.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I wish I had dealt with Keeler Hardware years ago. Their range of quality hardware is impressive and they are my new "go to" business for future purchases. Helpful, friendly and knowledgeable staff set them apart from other businesses. My email enquiries were handled promptly. I would unreservable recommend them to anyone requiring quality architectural hardware products.”
“Contacted Keeler about Austyle entry door dead lock. Kevin was super helpful with advice and cost. Lock was delivered in a few days in new pristine condition. A seamless transaction. Thank you Kevin and Keeler.”
“I ordered two pull handles based on the product images listed at the time. However, I received two completely different handles. When I contacted your team by phone, I was told to follow up via email — where responses were slow and unhelpful.
What made matters worse was that the product images on your website were later changed, and I was told I had received the correct items. Fortunately, I had retained evidence of the original product listing and was able to prove otherwise.
It took multiple emails over 2–3 weeks before the issue was acknowledged and I was asked to return the incorrect items. I ultimately received a refund via PayPal, but only after documenting the entire interaction through their buyer protection process.
Whether this situation was due to poor internal processes or something more deliberate, the experience eroded trust in your business. I hope you’ll take this feedback seriously and work to improve the accuracy of your product listings and your approach to resolving customer issues in the future.”
“I actually found it very difficult to get an answer on the whereabouts of my product i ordered in store that was out of stock, I was originally told it would take a week to get into store, after multiple phone calls in which staff said they would call me back to no avail I finally got to the answer then a week later my product arrived, I would just like to say please just be transparent with your clients and if it will take a month tell me I will still order the product but I need to keep my own clients happy.
I will also admit this has happened on more than one occasion now.”
Good morning, Jett
Thank you for taking the time to place this review.
We do apologize for the inconvenience caused and for not receiving your order as promptly as expected and thus not meeting your expectations. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Excellent quality products. Professionally and carefully packaged.
A bit more expensive that run -of-the-mill similar items, but so worth it. Hardware really makes a big difference to your home.
Highly recommended.”
