“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“I ordered two separate items from Keeler Hardware and they both arrived very quickly and in excellent condition. The webpage was very easy too navigate.”
“Order door locking mechanism perfect fit on door step in 3 days … Still waiting for local supplier to advise if can Supply.. Excellent service from Keeler”
“Whilst pricing is good, delivery is frustrating. I placed 2 orders with a few items on each order, and all items were shipped individually, with a month between the first and last deliveries. Also had to follow up to be told one item was on back order and not expected for 3 weeks after the order date.”
Good morning,
Thank you for your feedback. We’re glad to hear you’re happy with our pricing, but we sincerely apologise for the frustration caused by the delivery delays and the lack of communication regarding the backordered item.
As the two orders were placed separately, they are processed and dispatched independently. I have looked into both orders and can confirm that they have now been completed.
If you are still experiencing any issues with either order, please email your order number to cs@keelerhardware.com.au, and I will be happy to investigate this further for you.
Thank you for your patience and for bringing this to our attention.
Kind regards
Helga Hilton
“Hi the lock works great with our intercom. We didn't need to change anything with the intercom. Customer service helped me choose the correct lock for the apartment complex. Thank you”
“I have recieved quite a few emails from you since this order, but none replying to my email about the faulty part. One of the latches was faulty and needs to be replaced to be lockable.”
Good afternoon, Graham
Thank you for taking the time to leave your review, and we sincerely apologise for any inconvenience caused.
Could you please forward the email you previously sent to helga@keelerhardware.com.au so that I can look into this matter further for you?
Could you also please provide some details regarding the fault or issue you have experienced with the product? If possible, photographs of the issue would also be helpful so that we can assess this with the relevant team.
Once I have received the above information, I will be able to investigate this further and assist you accordingly.
Kind regards
Helga Hilton
Customer Service Manager
