Hi Jonathan,
I’m very sorry to hear your delivery arrived damaged due to packaging and mishandling. This isn’t the level of service we aim to provide.
Please email photos to cs@keelerhardware.com.au, so that I can arrange for a Replacement order and for a Return Label to be emailed to you for the return of the damaged items if you do have any further questions or inquiries please list these as well.
Kind Regards
Helga Hilton
Customer Service Manager
“Very hard to deal with when placing phone orders or enquiring.
Used to deal direct with David Hearn. Can't seem to get a name from anyone who has replaced his role.
Deliveries taking to long as well as wrong items delivered.
Would like to speak to someone moving forward. Thanks”
Hi Arcue,
I’m very sorry for the poor experience you’ve had, as well as the lack of response regarding your order. This is not the level of service we strive to deliver, and I understand how frustrating this must have been.
I’ve escalated this matter to the relevant manager, and I will also be in touch with you via email shortly to follow up personally.
Kind Regards
Helga Hilton
Customer Service Manager
“I recently ordered and recieved a couple of window latches. Being the complete amateur what I thought was right was actually left. Popped into the store and the was able to easily replace them with the correct configuration - many thanks.”
“Very responsive and accurate with delivery times. Rectified a problem with one item very quickly. All other items in perfect condition as advertised. Will buy again from them.”
“Brilliant service online and over the phone, prompt delivery of door hardware, quality products at reasonable pricing.
Thanks again and look forward to the next project with the team at Keeler Hardware”
Hi Norm,
I’m very sorry for the poor experience you’ve had, as well as the lack of response regarding your order. This is not the level of service we strive to deliver, and I understand how frustrating this must have been.
I’ve escalated this matter to the relevant manager, and I will also be in touch with you via email shortly to follow up personally.
Kind regards,
Helga Hilton
Customer Service Manager
