“I found it very difficult to find the hardware I needed to complete my period piece project, so I was stoked to find the hinges I purchased at your store.”
“I ordered a lock (order - KH00453787) and had to chase several times by email then phone. When I gave instruction to cancel the ordder as it was not going to arrive in time (more than two weeks from order), the order was dispatched anyway. I will be returning the lock, very poor customer service.”
Good afternoon, Mark,
Thank you for your feedback, and I genuinely apologize for the frustrations you experienced during your order process. It's disappointing to hear that we didn't meet your expectations regarding timely delivery and communication. We understand how important it is for you to receive your orders promptly and to have your requests handled efficiently.
Your comments will be taken seriously as we work to improve our customer service. Should you need further assistance, please feel free to reach out to us directly.
Warm regards,
Helga Hilton
Customer Service Manager
“Second time I have used Keeler, generaly happy with service however, 2nd time i paid express post and it took the same time to reach me as normal post and I misssed installation deadline.”
Good morning, Greg,
Thank you for your feedback, and I’m glad to hear that you’ve generally been happy with our service. I sincerely apologize for the issues you faced with the express post this time around. We strive to deliver on time, and it’s unfortunate that we let you down during your installation deadline.
Your comments will definitely help us review our shipping processes to improve for the future. If you have any further concerns or need assistance, please feel free to reach out.
Warm regards,
Helga Hilton
Customer Service Manager
“Being a designer I never come in asking for simple specs🤣
They were very helpful and did a special order for me and notified when it was in.i was s as lap able to find items off the shelf that was not expecting to find”
“Happy with service, and level of communication from online order, order arrived on time (part shown as “in-stock” at time of purchase online), and item arrived correct and as described with remote pairing instructions. Would purchase again without hesitation.”
“Very helpful assistance in relation to telephone inquiry. Product sought was not in stock but quickly sourced and delivered as promised. Product quality was excellent.”
“I bought window locks suitable for casement windows and they were delivered very quickly and they were also approx $8.00 cheaper per lock than Bunnings.”
