“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“I have only order twice from Keeler Hardware, I have been impressed both times. The delivery was so quick, it was way above my expectation. Keep it up!!”
“I was more than happy with Keeler.
From the very first contact when I rang Willoughby until the door handle was delivered nothing was too much trouble for your staff. I have dealt with you before.
Thank you.pp”
“Excellent products, very disappointing customer service. Purchased an internal latch for the door in the same colour as out door handle. When it arrived it was clearly a very different colour to our handle and would have looked odd.
We did not open the plastic bag it came in or open the product in anyway.
Tried to email to request a swap for a Matt black in the same product. Waited over a week and no response. Also tried calling customer service and no one answers the phone.
After over a week of having our door unsecured and we sent the latch back with the invoice details, enclosed a return express post bag and requested a swap of colour. Again no response.
Finally received an email saying they don’t exchange, and if I sent it back they would refund minus 15% fee.
I’ve always found the product quality to be wonderful but the customer service is very disappointing.
I’ve sent the tracking number, let’s see how many weeks it takes before I get a response and my door remains unsecured.
Update: once I sent this review and the tracking number we received a prompt refund and were able to reprocess our order”
Good afternoon, Michelle,
Thank you for taking the time to share your feedback.
We sincerely apologise for the delay in responding to your enquiries and for the inconvenience this has caused.
We understand how frustrating it would have been to order an item only to find that the finish did not match the colour of your existing door hardware.
I have investigated this for you and have been advised that a member of our Customer Service team has since been in contact with you and requested the tracking number for the return. They have also contacted our Returns Department to follow up on this matter and will get back to you once they have an update.
Thank you again for bringing this to our attention.
Kind regards,
Helga Hilton
Customer Service Manager
“We’ve purchased handles from Keeler Hardware for multiple projects now and have always had a fantastic experience. Their hardware is beautiful, high quality and adds the perfect finishing touch to our projects. Service is always excellent, communication is easy, and postage is incredibly quick. A reliable supplier we’re always happy to recommend! - Ebop Building”
“The 4" Stainless steel hinges that we had used for ages were available at your business, they were freighted free of charge , we were notified of tracking and were pleased with the service.”
