“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“I recently purchased a sliding door lock to replace a broken one, a quick search and a exact replacement was found on Keeler Hardwares comprehensive site at a very competitive price.
The service and communication was first rate and the item was dispatched quickly.
I was then keep up to date on my order status via email.
All up a great company to deal with and my lock was exactly as described and working well.”
“I am extremely disappointed. When I made the purchase I paid extra for express post as my project was on a tight schedule and after 3 weeks of patiently waiting I called to ask how my order was going. To my disbelief I was told that the supplier Keeler purchase off was on leave so they still could not even tell me an ETA on when they would even receive the hinges. I did not wish to continue the purchase at this point but it went through anyway. They also did not post the part of the order they did have in stock in the interim. The project I was completing required specialty hardware I could not purchase off a shelf anywhere and my clients could not alter the completion date forcing the end result to differ from their desires. This has left me with disappointed clients and hardware i can no longer use as it turned up after the project was handed over.”
Good morning, Josh
Thank you for taking the time to leave your review.
We’re sorry to hear that you did not receive your package as promptly as you expected, and we sincerely apologize for any inconvenience this may have caused.
While we always do our best to ensure orders are delivered within the estimated timeframe, unfortunately, delays can sometimes occur. Please note that quoted shipping times are estimates and may vary depending on circumstances beyond our control.
We understand that, on this occasion, we did not meet your expectations, and we sincerely apologize for the inconvenience caused.
Kind regards
Helga Hilton
Customer Service Manager
“I called Keeler hardware enquiring about some double acting hinges , as I wasnt sure about a few things.
The consulatant on the phone knew her products intimately and was extremely helpful in directing me clearly towards exactly what I needed.
The items arrived into a regional area within days did the job perfectly .
10/ 10 for Keeler Hardware.”
“Order a lock set online after speak to both the manufacture and a rep a Keeler.
I wanted black, all the paperwork said black, but primrose arrived.
The box was correctly labelled and barcoded - so I cannot understand this.
I called at 1645, within their published hours and got an offshore call centre - zero care or service.
Asked to speak to her boss, so she put me on hold and a 5pm on the dot she pulled the plug.
Offshore call centres are "brand assins", chatbots with a pulse!
Called next morning and got to speak to Helga, who took ownership ... thank you!
I replacement was expressed out; it was black but not even close to the correct product code.
One screw up is an accident, 2 is just inexcusable.
So called Helga agian, and another lock set sent out.
Yeah - the correct product arrive ... but wait there's more.
The lock tongue was "lazy" and would not return to the neutral position.
The lifting cam on the keyed barrel was about 0.5 mm too short, and would drop out of the slot.
I used the lock body from the "primrose" and the barrel from my old lock - all is now working.
Keeler have a massive range, and more lines than anyone else, but they have some major QA issues.”
Good afternoon,
Thank you for taking the time to provide such detailed feedback. We’re genuinely sorry for the repeated issues you experienced with your order. Having the wrong colour supplied, followed by an incorrect replacement, and then experiencing a quality issue with the final product is certainly not the experience we want for our customers.
We’re particularly disappointed to hear about your experience when you first contacted us, and we understand your frustration. Your comments regarding our after-sales support and the quality control of the products supplied are being taken seriously and will be passed on to the relevant teams for review.
We’re pleased that Helga was able to take ownership of the issue and assist you, and we appreciate you acknowledging her efforts.
We’re also grateful for your feedback regarding our extensive product range. We understand that having a broad range is only valuable when customers can rely on receiving the correct product and having the support they need when something goes wrong.
Thank you again for bringing this to our attention. We sincerely apologies for the inconvenience and frustration caused.
Keeler Hardware Team.
“We visited a couple of months ago, and waited in an organised line and was helped with no fuss, friendly helpful gentleman .
A couple of weeks later I ordered
more door stops as I was happy with our original purchases.
Just as easy
Thank you”
