Hi Tim,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Hi Sean,
Sorry to hear about the trouble with stock and management. We appreciate your feedback and understand how frustrating this is.
I have also contacted the relevant concerned department managers to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind regards,
Helga Hilton
“If you need door hardware you can’t go past Keeler, even when they suffer delays from their suppliers, heaven and earth are moved to ensure that orders are delivered in full and in a timely manner”
“Great service and postage times. We have used a couple of times for our business. We also really appreciated the little surprise bag of goodies with our order. Thanks team.”
“Hi, sorry to give a not great review but I purchased 4 door handles with 2 in stock and two to come from Wetherill Park. I was told it should take a few days, after a week my contractor called to find out that the order was never placed even though I had paid the full amount. The contractor had to remove one of the installed handles to fit to the other doors. Other than that, I do appreciate your store and variety if products. Cheers Hugh”
Good morning, Hugh
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
We look forward to filling your future orders in a timely manner. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Hello,
I’m sorry to hear about the long delay and missing screws. This isn’t the experience we aim to provide. We’ll help get this sorted as quickly as possible.
Kind regards,
Team Keeler Hardware
“Was after the older sash window springs and they had them, friendly service, good pricing also they have heaps of good stuff in tthe showroom. Have been there three times and always got what i needed.”
Hello,
I’m sorry to hear about the poor customer service and lack of communication. This isn’t the experience we aim to provide.
Please email cs@keelerhardware.com.au with your order number and the best contact details, and we’ll escalate this to our team to follow up promptly.
Kind regards,
Team Keeler Hardware
“products are great, though communication is somewhat lacking. Was not informed items had shipped and wasnt until I rang the company after a couple of weeks that I was informed my order was sitting at the Local Post Office. No communication from Keeler Hardware or Australia Post and they had a different phone number on their docket.”
Hello,
Thank you for your feedback. I’m sorry for the lack of communication and for you only discovering the shipment at the local post office after you called. This isn’t the experience we aim to provide. We’ll review our notification process and ensure clearer updates and accurate contact details.
Kind regards,
Team Keeler Hardware
“Unable to write a review as the goods are yet to arrive. Takes way to long to dispatch goods. Order was placed and PAID for on the 27th of Nov. Despatched on the 2nd of Dec.”
Hello,
I’m sorry to hear your order hasn’t arrived yet and that the dispatch timeframe has been longer than expected. This isn’t the experience we aim to provide.
The order was dispatched yesterday 02/12 with Australia Post. As per the tracking information the order is due for delivery Monday 8th or Tuesday 9th of December.
Our standard lead time before an order is dispatched is 3-5 business days.
Kind regards,
Helga Hilton
Customer Service Manager
Liebe Grüße,
Team Keeler Hardware
