“Keeler sourced my requested product and made it available for pick up very promptly enabling the DIY solution to my fire safety issue.
I did find the store a bit confusing for the pick up. A few signs set up in the store were a good idea but didn’t send me the right location. It was busy but eventually asked some one who sent me outside to the pickup station.”
Good morning,
Thank you for taking the time to leave your review.
We’re sorry to hear that communication felt slow. We strive to respond promptly and will review our processes to improve. If you’d like to share your order number or the details of your inquiry, we’ll prioritise your request and get back to you as quickly as possible.
Please email cs@keelerhardware.com.au if you have any further questions or need assistance.
Kind regards,
Team Keeler Hardware
“Great products and customer service. Products arrived quickly and in perfect condition.
Keeler sorted out a small issue with the order quickly and to my satisfaction. Awesome.”
“After a bit of detective work using a part number on an old invoice, Keeler Hardware was identified as a possible source of a replacement dropbolt for a set of French doors. Using information on their website, a match was found, an online order was placed and a new bolt was delivered within a week. Very happy with the information available on the website, the ease of placing an order and the speed of delivery.”
Good morning,
Thank you for taking the time to leave your review.
We’re sorry to hear that your package did not arrive as promptly as you expected, and we sincerely apologize for any inconvenience this may have caused.
As per email correspondence, the previous order has been recalled, and a new replacement order has been raised.
Kind regards
Keeler Hardware Team.
“Several attempts at talking to you guys re long term supply of window products as a bespoke window manufacturer - two emails requsting quotes 4 0r 5 weeks ago and still no response even after chasing on phone. Went with another supplier. Ordered 41m of window seal online - delivered wrong colour - two calls and emails told its being dealt with but 3 days later still none the wiser ven after a couple of emails. Not good at all!”
Good morning, Nick
We sincerely apologize for the error and for the lack of communication regarding your order. We always strive to provide the best possible service, and we regret that on this occasion we did not meet your expectations.
I’ve escalated this matter to the relevant manager, and I will also be in touch with you via email shortly to follow up personally.
Kind regards
Keeler Hardware Team
