“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“I was sent a product in a banged up old box. When I opened it to inspect it, it clearly been haphazardly repacked. This is not my issue. After engaging a locksmith, he informed me that the item was not fit for for my purpose. I returned the item well within the return policy time frame, but was told it would not be refunded due to "evidence of installation". Not only do I not have the capacity to install the lock, but I don't have the right door for this lock. Now Keeler have my money and the lock! Keeler you suck. Be better.”
“Not for publication, truly your left hand does not know what the right hand is doing!
I have several unanswered emails, even unanswered after Lyn asked Sales to assist the customer. No reply, dead silence. Getting through on your phone is a lottery, you hang on because you are number 1 in the queue and then the phone hangs up on you , not once at least twice perhaps even three times. I'm wanting to return something but want permision first. John Randall (0418 640 023)”
Hi John,
Thank you for taking the time to place this review. and I’m sorry for the frustration you’ve experienced.
I completely understand why you’re unhappy, particularly after sending several emails without receiving a response and then having difficulty getting through.
I apologies for the lack of communication and the inconvenience caused. I’ll make sure your request to return the item is followed up and that you receive a clear response regarding the return process.
Thank you for bringing this to our attention, and again, I’m sorry you’ve had such a difficult time trying to get assistance.
Kind regards,
Helga Hilton
Customer Service Manager
“I recently purchased a sliding door lock to replace a broken one, a quick search and a exact replacement was found on Keeler Hardwares comprehensive site at a very competitive price.
The service and communication was first rate and the item was dispatched quickly.
I was then keep up to date on my order status via email.
All up a great company to deal with and my lock was exactly as described and working well.”
“I am extremely disappointed. When I made the purchase I paid extra for express post as my project was on a tight schedule and after 3 weeks of patiently waiting I called to ask how my order was going. To my disbelief I was told that the supplier Keeler purchase off was on leave so they still could not even tell me an ETA on when they would even receive the hinges. I did not wish to continue the purchase at this point but it went through anyway. They also did not post the part of the order they did have in stock in the interim. The project I was completing required specialty hardware I could not purchase off a shelf anywhere and my clients could not alter the completion date forcing the end result to differ from their desires. This has left me with disappointed clients and hardware i can no longer use as it turned up after the project was handed over.”
Good morning, Josh
Thank you for taking the time to leave your review.
We’re sorry to hear that you did not receive your package as promptly as you expected, and we sincerely apologize for any inconvenience this may have caused.
While we always do our best to ensure orders are delivered within the estimated timeframe, unfortunately, delays can sometimes occur. Please note that quoted shipping times are estimates and may vary depending on circumstances beyond our control.
We understand that, on this occasion, we did not meet your expectations, and we sincerely apologize for the inconvenience caused.
Kind regards
Helga Hilton
Customer Service Manager
“I called Keeler hardware enquiring about some double acting hinges , as I wasnt sure about a few things.
The consulatant on the phone knew her products intimately and was extremely helpful in directing me clearly towards exactly what I needed.
The items arrived into a regional area within days did the job perfectly .
10/ 10 for Keeler Hardware.”
