“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“Order a lock set online after speak to both the manufacture and a rep a Keeler.
I wanted black, all the paperwork said black, but primrose arrived.
The box was correctly labelled and barcoded - so I cannot understand this.
I called at 1645, within their published hours and got an offshore call centre - zero care or service.
Asked to speak to her boss, so she put me on hold and a 5pm on the dot she pulled the plug.
Offshore call centres are "brand assins", chatbots with a pulse!
Called next morning and got to speak to Helga, who took ownership ... thank you!
I replacement was expressed out; it was black but not even close to the correct product code.
One screw up is an accident, 2 is just inexcusable.
So called Helga agian, and another lock set sent out.
Yeah - the correct product arrive ... but wait there's more.
The lock tongue was "lazy" and would not return to the neutral position.
The lifting cam on the keyed barrel was about 0.5 mm too short, and would drop out of the slot.
I used the lock body from the "primrose" and the barrel from my old lock - all is now working.
Keeler have a massive range, and more lines than anyone else, but they have some major QA issues.”
“We visited a couple of months ago, and waited in an organised line and was helped with no fuss, friendly helpful gentleman .
A couple of weeks later I ordered
more door stops as I was happy with our original purchases.
Just as easy
Thank you”
“Please don't ever give up ! KEELER HARDWARE is a one-of-a-kind institution where there are really knowledgable people to speak to about very arcane topics (like old locks and so much more ..) We know in this modern world of false 'progress' you must feel sometimes that your 'investment' there in real estate and staff is not really returning 'top dollar'. Ignore all that and engage more young ones who can learn and have the energy to put in those long hours. SUPPORT KEELER HARDWARE & IGNORE BUNNINGS ETC”
Good morning,
Thank you for taking the time to leave your review.
We’re sorry to hear that the delivery time did not meet your expectations. We understand how frustrating it can be as you placed the order on the 17th of August, it was dispatched on the 19th of August but due to the transport company it was on delivered on the 25th of August, once an order has been dispatched, the delivery timeframe is dependent on the transport company and is unfortunately outside of our direct control.
We apologise for the inconvenience caused and appreciate you taking the time to provide us with your feedback.
Kind regards,
Helga Hilton
Customer Service Manager
Good afternoon
Thank you for your feedback, and we apologise that we have not yet been able to provide you with a clear and meaningful response to your query.
We understand your frustration, particularly after having to exchange several emails without receiving the information you were looking for. We are following this up with the relevant team to ensure your query is properly addressed.
We appreciate your patience and apologies again for the inconvenience.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Peter
Thank you for taking the time to leave a review.
We’re sorry that you did not receive your package as promptly as you expected, and we apologise for any inconvenience caused.
Shipping time estimates can vary depending on the products included in an order. Some products may have a lead time before they are dispatched. In this case, the item you ordered requires courier delivery, as it cannot be sent via standard postal services. The applicable shipping cost was displayed on our website at the time of purchase.
We understand that the combination of the shipping cost and dispatch time may have been disappointing, and we appreciate your feedback. We look forward to the opportunity to provide you with a faster and smoother experience with any future orders.
Kind regards
Helga Hilton
Customer Service Manager
“Lived just down the road in Willoughby for 30 years. Moved to Brisbane and then had absolutely excellent online and telephone experience with them. High quality hinges for a very fair price”
