Hi there,
I’m sorry for the long shipping time. This isn’t the experience we aim for, and I understand how frustrating it can be.
We look forward to filling your future orders in a timely manner. I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind regards
Kind regards,
Helga Hilton
Customer Service Manager
“My windows in my home unit have locking handles. I had internal frames in the windows fitted by Crimsafe and found that if the locks were pressed, they could never be opened again. I searched online to find window handles with out locks and found that the closest store to me was Keeler Hardware. I attended the store and bought two right hand and two left hand window handles. Using a ratchet screwdriver, I managed to change the handles quite easily, so I returned to the shop and ordered more for all the windows in the unit. Within a week, I received an SMS with a code and I went back to the shop, typed in the code and collected the handles, with a minimum of fuss. Staff at the shop were friendly and efficient and I was very pleased to interact with them. If you are looking for window handles or locks. I highly recommend either calling or dropping in to see the highly experienced staff, to find what you need.”
“I've pirchased several things through Keeler over the past several years and I've had nothing but good outcomes. The items arrive in a timely manner, in good order, well packaged. Will use them again.”
“Good range of goods and decent prices. Ordering for click and collect is slower than expected, and takes several days to be made available.
One of the products I picked up had some minor scratches on it, and given wait time not worth complaining to get a replacement.”
Hi Cameron,
Thanks for sharing your feedback. I’m glad to hear you found a good range and pricing, but I’m sorry the click-and-collect service took longer than expected and one item arrived with scratches. This isn’t the experience we aim for, and I understand how this can be disappointing given the wait.
If you’d like us to take a look at the scratched item or discuss options, please email me some photos to cs@keelerhardware.com.au and we’ll be happy to assist, with a replacement item.
Kind regards,
Helga Hilton
Customer Service Manager
“The products were good, I ordered online and chose to collect my order. The warehouse had accidentally sent some incorrect items, but the store shipped the remaining items to my house rather than me returning to the store at another time. I'd buy from Keeler again in the future.”
Hi David,
I’m sorry for the delays and the lack of timely shipment notifications. This isn’t the experience we aim for, and I understand how frustrating it can be when you’re waiting on a delivery.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Great range of products, extremely helpful staff, qick service and supply, easy after hours pick up. Excellent communication. I would thouroughly recommend Keeler Harware.”
“Product was good. I was buying spiral balances for a window and there was no way of knowing how long it would take for them to arrive.
We had no window for a long time. Also on 6/8 arrived with no letter of explanation as to why, or when the remaining two would arrive. We still have no window in as I can't install without them. I had to contact a number of times. Wouldn't recommend sadly.”
Hi Ben,
I’m sorry for the delay and the lack of communication you’ve experienced. This isn’t the level of service we aim for, and I understand how frustrating it must be when you can’t install your window.
The lead-times are generally on the listings, but on some occasions it can be delayed further if there are no components.
We do apologize for the inconvenience.
Kind regards,
Helga Hilton
Customer Service Manager
“The lock we received was great asked by email to receive the wifi attachment as we couldn't get through on the phone
Never heard back or received it sadly as we love the lock we did get”
Hi Bernice,
I’m very sorry for the poor experience you’ve had, as well as the lack of response regarding your order. This is not the level of service we strive to deliver, and I understand how frustrating this must have been.
Could you please forward the email to cs@keelerhardware.com.au so that I can have a sales team member contact you.
Kind Regards
Helga Hilton
Customer Service Manager
