“Order on line was uncomplicated. The devices arrived within days and was exactly as described.
Would not hesitate to order more from Keeler hardware in the future
Kevin”
“Appalling ‘service’ - DO NOT order anything online from this company
I was sent an incorrect item and then spent weeks of waiting for satisfactory follow-up
Phone calls, emails, photos, all a waste of my time until finally being refunded for incorrect item
Obviously the item, as advertised online, was not available, very misleading”
Good morning,
We’re very sorry for sending the incorrect item and for the delays in following it up. This isn’t the experience we aim to provide, and we understand how frustrating this has been.
I have also contacted the relevant concerned department manager to bring this to his attention.
Kind regards,
Helga Hilton
Customer Service Manager
“Very happy with the service and quality of product. I have a thicker than usual door and Caroline advised me on the best brand of handle to suit the door. As a result it was a 5 minute job to replace handles. The level of service I received was great. Highly recommend Keeler Hardware!”
Good morning, Chris
We’re very sorry for the poor communication We sincerely apologize for any inconvenience caused, as this is not the experience we aim to provide.
If you have any further questions or inquiries, please feel free to email me directly at cs@keelerhardware.com.au.
Kind Regards
Helga Hilton
Customer Service Manager
“Love my k ew knob set. The only problem was that I did not seem to have any instructions. I looked on you tube and was able to work it out but I have put a mark on one of the knobs as I screwed it too far onto the spindle. Hoping I can buy a replacement knob.”
Good afternoon Brett,
We’re very sorry for the poor communication and that you did not receive your package as promptly as expected. We sincerely apologize for any inconvenience caused, as this is not the experience we aim to provide.
If you have any further questions or inquiries, please feel free to email me directly at cs@keelerhardware.com.au.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon, Stephen
We’re very sorry for the delay for your door track and understand how frustrating this has been. I can confirm that your order is ready for Pick Up.
We do apologize for the inconvenience.
Kind regards,
Helga Hilton
Customer
“Great service. Item was delivered in a timely manner. The brass casement stay looks to be of good quality & looks perfect in position. I am very happy with it.
Live chat AI was unable to answer my questions on the Sunday night explaining I would have to wait till following day as no-one was there.
I received an answer to my questions promptly the following morning, Monday.
Well done!
Thank you very much Keeler Hardware Team”
