“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“The hardware itself is beautiful but I have been in contact with the office a few times to try and sort out my issues with no rectification, no follow up and still lovely hardware that cannot be used as our order came “direct from the supplier the keeler hardware” so we will be further out of pocket to purchase the correct items required to use in our home.”
“I purchased 2 Tradco Box Lock Iron Antique Finish & they are so nice, sturdy, a great piece of door hardware, now everyone wants to buy them for their period homes. Would buy again, really impressed”
“When the part (door handle set) arrived I found it was just slightly different from the previous model I was replacinf - same brand, same model, and was not fit for purpose. When I enquired about a return I was told that it had to be in its original packaging and that there'd be a hefty restocking fee. How can I know it wont fit if I don't take it out of its packaging? I will not be shopping here again.”
“Extremly disappointed as Keeler would not honour missing items. Reported at my earliest, 10 days. Your policy of 3 days from receipt is not viable. We have Kilargo seals here still unopened delivered at the same time.
No idea”
Good morning,
Thank you for your feedback. We're pleased to hear that the delivery was prompt.
However, we're very sorry for the mix-up and the inconvenience caused by receiving someone else's order. We understand this would have been unexpected and apologise for the error.
Thank you for bringing this to our attention, and we appreciate your understanding.
Kind regards,
Helga Hilton
Customer Service Manager
“I phoned for information on the Whitco lock I was looking for and got someone who knew what they were talking about and could guide me. So then I ordered it and got it a few days later and it was the right one and easy to fit. Happy little shopper.”
“I ordered two separate items from Keeler Hardware and they both arrived very quickly and in excellent condition. The webpage was very easy too navigate.”
“Order door locking mechanism perfect fit on door step in 3 days … Still waiting for local supplier to advise if can Supply.. Excellent service from Keeler”
“Whilst pricing is good, delivery is frustrating. I placed 2 orders with a few items on each order, and all items were shipped individually, with a month between the first and last deliveries. Also had to follow up to be told one item was on back order and not expected for 3 weeks after the order date.”
Good morning,
Thank you for your feedback. We’re glad to hear you’re happy with our pricing, but we sincerely apologise for the frustration caused by the delivery delays and the lack of communication regarding the backordered item.
As the two orders were placed separately, they are processed and dispatched independently. I have looked into both orders and can confirm that they have now been completed.
If you are still experiencing any issues with either order, please email your order number to cs@keelerhardware.com.au, and I will be happy to investigate this further for you.
Thank you for your patience and for bringing this to our attention.
Kind regards
Helga Hilton
“Hi the lock works great with our intercom. We didn't need to change anything with the intercom. Customer service helped me choose the correct lock for the apartment complex. Thank you”
