“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“Hi the lock works great with our intercom. We didn't need to change anything with the intercom. Customer service helped me choose the correct lock for the apartment complex. Thank you”
“I have recieved quite a few emails from you since this order, but none replying to my email about the faulty part. One of the latches was faulty and needs to be replaced to be lockable.”
Good afternoon, Graham
Thank you for taking the time to leave your review, and we sincerely apologise for any inconvenience caused.
Could you please forward the email you previously sent to helga@keelerhardware.com.au so that I can look into this matter further for you?
Could you also please provide some details regarding the fault or issue you have experienced with the product? If possible, photographs of the issue would also be helpful so that we can assess this with the relevant team.
Once I have received the above information, I will be able to investigate this further and assist you accordingly.
Kind regards
Helga Hilton
Customer Service Manager
“Such a great company to deal with. Very professional and fast postage. And my little surprise of chocolates in the package was just darling!
Thanks guys, I'll be back.”
“The staff were unwelcoming. I walked in & nobody took any notice of me. So I stood infront of a computer with a girl sitting behind it. She moved her head to the side & said “Yes” what sort of welcoming was that?? I asked where the window sashers were & the girl pointed in their direction. She couldn’t be bothered to get up & assist me. I had to buy 16 sashers there was no basket or assistance lucky I had my own big bag. I took them to the same employee to pay once payment was processed the girl said nothing and got up and walked away. No thank you no nothing. I have rated you 1 star although the service in your store deserved zero stars.”
Good morning, Tony
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience in our store.
The level of service you described is certainly not the experience we want our customers to have. We understand how frustrating it would have been to receive little acknowledgement or assistance.
We will be sharing your feedback with our team so we can address what happened and ensure our customers are welcomed and assisted appropriately in the future.
Thank you again, and we sincerely apologise for letting you down on this occasion.
Kind regards
Hegla Hilton
Customer Service Manager
“Very poor service. No one picks up the phone at the showroom and the Sales rep do not answer their mobile either. Takes weeks to make any chnages to an existing order or follow up on lead times.”
Good afternoon,
Thank you for taking the time to provide your feedback.
I am sorry to hear about your experience and understand how frustrating it can be when you are trying to obtain an update or resolve an issue.
Regarding your order for the 3 items, our records show that the order was dispatched and, according to the Australia Post tracking information, was delivered to:
Bellevue Hill NSW – Wednesday, 16 September at 10:42am
If you have not received the goods, I can arrange to obtain a Proof of Delivery (POD) from Australia Post and email this directly to the email address we have on file.
For any technical questions, you can also contact our Sales team directly at sales@keelerhardware.com.au. We also have a Webchat function available on our website, which you are welcome to use for assistance.
We appreciate you taking the time to provide your feedback and apologise for any inconvenience caused.
Kind regards,
Helga Hilton
Customer Service Manager
