“A neighbour referred us to Keeler Hardware when we were in search of door and cabinet furniture. Jerry expertly guided us to exactly what we needed. Ordering process was simple, and delivery was prompt.”
“Thank you for your efficient response and service, all products arrived within te expected time fame and in excellent condition. Cheers, and a Merry Christmas to you all. Thank you.
Kevin”
Good morning Lynne,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
We are looking into this and I have emailed you the tracking #.
Kind regards
Helga Hilton
Kind regards,
Team Keeler Hardware
“I have purchased a number of items now from keeler Hardware and am very happy with everything we have received.
The service is nothing short of amazing.
Thanks Team
Richard”
Good morning,
Thanks for letting us know. We’re sorry the locks arrived incomplete and that the mortice finishes don’t match. This isn’t the standard we aim for. Please could you share your order number and a couple of photos of the items? We’ll arrange replacements or a suitable resolution as quickly as possible.
Please email the information to cs@keelerhardware.com.au.
Kind regards,
Team Keeler Hardware
“This is the second time in 3 months that I have ordered from your company. It will be the last!!! 1) I placed an online order to pick up at Willoughby. After a poor experience last time I ordered I emailed customer service to request an accurate ETA. I received an email back from Helga Hilton stating that it would be shipped and the end of the week. 2 weeks later after hearing nothing I visited the Willoughby store only to find that my order had not even been placed with the suppliers. I ended up finally receiving my order nearly 1 month after the initial order which is totally unacceptable for what was an urgent order.”
Good morning,
Thanks for taking the time to leave your feedback. We’re sorry for the delay in dispatch and that it took longer than you expected. This isn’t the standard we aim for, and we’ll review our dispatch process to prevent this in the future.
Kind regards,
Team Keeler Hardware
Hi Matthew,
If you are chasing a replacement for a faulty item, please email all the relevant information to cs@keelerhardware.com.au, for example the: tax invoice # and qty so that we can look into a replacement item.
Kind regards,
Helga Hilton
