“Very happy with the service and quality of product. I have a thicker than usual door and Caroline advised me on the best brand of handle to suit the door. As a result it was a 5 minute job to replace handles. The level of service I received was great. Highly recommend Keeler Hardware!”
Good morning, Chris
We’re very sorry for the poor communication We sincerely apologize for any inconvenience caused, as this is not the experience we aim to provide.
If you have any further questions or inquiries, please feel free to email me directly at cs@keelerhardware.com.au.
Kind Regards
Helga Hilton
Customer Service Manager
“Love my k ew knob set. The only problem was that I did not seem to have any instructions. I looked on you tube and was able to work it out but I have put a mark on one of the knobs as I screwed it too far onto the spindle. Hoping I can buy a replacement knob.”
Good afternoon Brett,
We’re very sorry for the poor communication and that you did not receive your package as promptly as expected. We sincerely apologize for any inconvenience caused, as this is not the experience we aim to provide.
If you have any further questions or inquiries, please feel free to email me directly at cs@keelerhardware.com.au.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon, Stephen
We’re very sorry for the delay for your door track and understand how frustrating this has been. I can confirm that your order is ready for Pick Up.
We do apologize for the inconvenience.
Kind regards,
Helga Hilton
Customer
“Great service. Item was delivered in a timely manner. The brass casement stay looks to be of good quality & looks perfect in position. I am very happy with it.
Live chat AI was unable to answer my questions on the Sunday night explaining I would have to wait till following day as no-one was there.
I received an answer to my questions promptly the following morning, Monday.
Well done!
Thank you very much Keeler Hardware Team”
“Product delivered in a timely manner however my name was not on the receiving docket and hence I did not get notified when it arrived at my workplace.”
Good morning John,
Thank you for taking the time to leave your review.
We sincerely apologise that your name was not included on the receiving docket. We understand how important it is to have all relevant details accurately recorded, and we will be reviewing our processes to ensure this does not happen again.
If you have any further questions or require assistance, please feel free to contact us at cs@keelerhardware.com.au
Kind regards,
Helga Hilton
Customer Service Manager
“Speedy interstate delivery of screen door handles from date of order. Replaced two old handles in very quick time with easy-read instructions on the box. Nobody could beat their sale price. Highly recommend.”
“Company had the spare part I needed. Easy to navigate site with clear pricing and shipping information. Parcel arrived within two days. Good price. would certainly use again if I need and recomend to others.”
