Good afternoon, Stephen
We’re very sorry for the delay for your door track and understand how frustrating this has been. I can confirm that your order is ready for Pick Up.
We do apologize for the inconvenience.
Kind regards,
Helga Hilton
Customer
“Great service. Item was delivered in a timely manner. The brass casement stay looks to be of good quality & looks perfect in position. I am very happy with it.
Live chat AI was unable to answer my questions on the Sunday night explaining I would have to wait till following day as no-one was there.
I received an answer to my questions promptly the following morning, Monday.
Well done!
Thank you very much Keeler Hardware Team”
“Product delivered in a timely manner however my name was not on the receiving docket and hence I did not get notified when it arrived at my workplace.”
Good morning John,
Thank you for taking the time to leave your review.
We sincerely apologise that your name was not included on the receiving docket. We understand how important it is to have all relevant details accurately recorded, and we will be reviewing our processes to ensure this does not happen again.
If you have any further questions or require assistance, please feel free to contact us at cs@keelerhardware.com.au
Kind regards,
Helga Hilton
Customer Service Manager
“Speedy interstate delivery of screen door handles from date of order. Replaced two old handles in very quick time with easy-read instructions on the box. Nobody could beat their sale price. Highly recommend.”
“Company had the spare part I needed. Easy to navigate site with clear pricing and shipping information. Parcel arrived within two days. Good price. would certainly use again if I need and recomend to others.”
“Keeler Hardware is a valued supplier for any
window or door hardware which I'm after. Great variety of products and
excellent customer service. Thanks, keep up the great work.”
“Extremely disappointed in my recent purchase
Not with the products received, but by the service offerered
i put together a list of Superior brass products, and rang Keeler Hardware to check if we could obtain better trade pricing on our web account, comment was they are already trade priced, this is the absolute cheapest.
An invoice was then sent by the telephone assistant
With this , we ordered and paid for the goods
A week later i receive an email indicating a sale on the very same goods i ordered with an over 10% saving.
Extremely poor business act in my opinion”
Thank you for taking the time to share your feedback.
I’m very sorry to hear about your experience. I completely understand how frustrating this situation would be, especially after being advised that the pricing provided was the best available, only to then see the same items discounted two weeks after your purchase.
Please allow me to clarify that our sale pricing is part of scheduled promotions that are applied at specific times and, unfortunately, our team is not always aware of upcoming promotions at the time of enquiry. That said, I appreciate how this has come across and understand why you feel disappointed.
We genuinely value your business and the opportunity to support your projects.
Thank you again for bringing this to our attention, and I apologise for the inconvenience caused.
Kind regards
Helga Hilton
Customer Service Manager
