“The door stops were excellent. Unfortunately the shorter hooks aren’t well made and not really fit for purpose. I’d expect that I’ll be replacing them in the next couple of months, disappointingly”
Good morning,
Thank you for letting us know. We’re sorry to hear the shorter hooks aren’t up to the standard you expected and I would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I was aware of Keeler Hardware from previous dealings via Ted Mant and Sons P/L in my capacity as a Director and Manager Administation.
I needed architectual hardware and consulted your website.”
“Product was exactly what I wanted also price point was great
It was also delivered very quickly
Even over the Christmas period
Will definitely be using them again in the future”
“Bought these Kethy handles through Keeler Hardware and have been very happy with the quality.
Kethy Ribe Cabinet Pull Handle and
Kethy Tofu Cabinet Handle”
“Admittedly a busy time of the year for everyone, but delivery was slow (3 weeks total?), broken into 2 eventual deliveries, no comms about it (or you have to sign up to "shop" a different organisation, to maybe get updates?) Leaving you with Shop, yet another organisation incessantly drowning you in their marketing ....”
Good morning,
Thanks for taking the time to leave your feedback. We’re sorry to hear about the slow delivery and the lack of communications. This isn’t the standard we aim for, and we’ll review our shipping and notification processes to prevent this in the future.
Kind regards,
Team Keeler Hardware
“I have patronised Keeler at Willoughby since it first opened. I have helped renovate my family's homes in Castle Cove, Lindfield. Mosaman, Cfremorne and Willoughby and was often the person driving down to keelers for new hand,es, locks, etc.
At times the service was frustrating and slow as new systems were introduced and the Staff, although helpful coud not serve the volume of customers.
However , this last visit, has shown a more efficient way of dealing with service. Congratulations.”
