“Through the 1980's, 1990's and into the digital age Keelers Hardware has been the go to place for special hardware and architecture hardware plus much more. It has always been a pleasure to purchase from this company. Thank you to all the great staff over the decades.
With Regards,
Peter Jansson
[ Ex Topline Office Maintenance Pty Ltd CEO ]
and Satec Pty Ltd in continuance.
5 Feb 2026”
“Products received are of reasonable quality and easily fitted.
One suggestion would be that you provide adjustable strike plates for the door latches.
The strike plates provided have 13mm slots and the door latch and the dead bolt are 10mm thick so rattled till I came up with a solution by gluing 2.5 mm thick shims into the latch housing.”
Hi Jonathan,
I’m very sorry to hear your delivery arrived damaged due to packaging and mishandling. This isn’t the level of service we aim to provide.
Please email photos to cs@keelerhardware.com.au, so that I can arrange for a Replacement order and for a Return Label to be emailed to you for the return of the damaged items if you do have any further questions or inquiries please list these as well.
Kind Regards
Helga Hilton
Customer Service Manager
“Very hard to deal with when placing phone orders or enquiring.
Used to deal direct with David Hearn. Can't seem to get a name from anyone who has replaced his role.
Deliveries taking to long as well as wrong items delivered.
Would like to speak to someone moving forward. Thanks”
Hi Arcue,
I’m very sorry for the poor experience you’ve had, as well as the lack of response regarding your order. This is not the level of service we strive to deliver, and I understand how frustrating this must have been.
I’ve escalated this matter to the relevant manager, and I will also be in touch with you via email shortly to follow up personally.
Kind Regards
Helga Hilton
Customer Service Manager
“I recently ordered and recieved a couple of window latches. Being the complete amateur what I thought was right was actually left. Popped into the store and the was able to easily replace them with the correct configuration - many thanks.”
“Very responsive and accurate with delivery times. Rectified a problem with one item very quickly. All other items in perfect condition as advertised. Will buy again from them.”
