“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“Keeler Hardware have a great range of products and postage delivery is very fast and on time. Products are well priced, so i would recomend you try them out.”
“I recently purchased 2 lots of keyed alike DD Locklatches from Keeler hardware online. The efficiency of the service was exemplary with the unite arriveng within a few days of the order being placed. The only slight downside was the installation instructions for the Locklatches needs to be reviewed, if installed as described the latches struggle to lock, but that's another story”
“My building company won a project to rectify vandalism to amenities in the Kamay Bay National Park at Kurnell on behalf of the client with stringent lead times. On 11/9/26, I submitted photos by email of amenities door hardware to Keeler sales and on 15/9/26 was sold an end of line/out of stock locking mechanism for the disabled toilets. Turnaround on my request was great. Unfortunately, it was on back order for several weeks, I rang the sales rep and Keeler direct, sent emails requesting an update. I didnt receive any positive update. I eventually reached Helga Hilton on the 14/10/26, who rectified the issue almost immediately and recommended an alternative locking mechanism, which was sent promptly and the project was completed. We did receive some adverse feedback from our client, concerning the extended lead time to complete the project. The product quality is excellent. Just thought you need to be aware, as we have upcoming projects requiring delivery of similar hardware, really dont want a reoccurence. I am sure there was some mitigating circumstances, I just didnt receive any updated information/communication for a month. Thank you Steve”
Hi Steve,
Thank you for taking the time to provide such detailed feedback. We genuinely appreciate you bringing this matter to our attention.
Firstly, I apologise for the delays and, more importantly, the lack of communication throughout the process. While there may have been circumstances contributing to the back-order situation, we recognise that keeping you informed and providing timely updates should have been a priority, particularly given the stringent timeframes associated with your project.
I'm pleased Helga was able to step in, recommend a suitable alternative and get the matter resolved promptly, allowing you to complete the project. I will certainly pass on your positive feedback to her.
We also appreciate your comments regarding the quality of our products. We value your business and certainly don't want this experience to affect your confidence in dealing with Keeler, particularly with your upcoming projects requiring similar hardware.
We will take your feedback on board and look at how we can improve our communication and order management to help ensure a similar situation doesn't happen again.
Thank you again for your patience, understanding and for giving us the opportunity to address this. We look forward to supporting you with your future projects and providing the level of service you rightly expect from us.
Kind regards,
Keeler Hardware Team
Good morning, Dale
Thank you for taking the time to leave your feedback.
We sincerely apologise for the lengthy wait to receive your hinges. We understand that waiting six weeks for an order is frustrating and certainly not the experience we want our customers to have.
Unfortunately, delays can sometimes occur due to supplier availability and stock replenishment. However, we appreciate the inconvenience this has caused.
I have looked into your order and can see that an email was sent to you on 17 September advising of the initial delay. We also responded to your follow-up email on 9 October to let you know that the estimated arrival date had been pushed back further.
While we acknowledge that the delay was disappointing, we did endeavour to keep you updated as the situation progressed. We appreciate your patience and apologise again for the inconvenience.
Thank you for your feedback. We will certainly take your comments on board.
Kind regards
Helga Hilton
Customer Service Manager
“Recently purchased through Keeler Hardware and was very happy with the experience. Competitive pricing, even with shipping costs included. Customer service was also very helpful. I found it quicker to call during business hours for assistance rather than emailing directly. Overall, a great purchasing experience and would happily recommend.”
“The hardware itself is beautiful but I have been in contact with the office a few times to try and sort out my issues with no rectification, no follow up and still lovely hardware that cannot be used as our order came “direct from the supplier the keeler hardware” so we will be further out of pocket to purchase the correct items required to use in our home.”
Good morning,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are happy with the quality and appearance of the Keeler hardware; however, we are very sorry to hear that your overall experience has been disappointing.
I have reviewed your order and can see that, on 13 October, a request was made for you to email photos of the items received to cs@keelerhardware.com.au so that we could identify which items were missing and investigate the matter further.
Could you please forward the photos directly to me at helga@keelerhardware.com.au so that I can personally look into this for you and see what we can do to assist?
We certainly don't want you to be left with hardware that you are unable to use, and would appreciate the opportunity to revisit this matter and work towards a suitable resolution.
Thank you for your assistance. I look forward to hearing from you.
Kind regards
Helga Hilton
Customer Service Manager
“I purchased 2 Tradco Box Lock Iron Antique Finish & they are so nice, sturdy, a great piece of door hardware, now everyone wants to buy them for their period homes. Would buy again, really impressed”
“When the part (door handle set) arrived I found it was just slightly different from the previous model I was replacinf - same brand, same model, and was not fit for purpose. When I enquired about a return I was told that it had to be in its original packaging and that there'd be a hefty restocking fee. How can I know it wont fit if I don't take it out of its packaging? I will not be shopping here again.”
Good morning,
Thank you for taking the time to leave a review.
We appreciate that it can sometimes be difficult to determine whether a replacement product is compatible without first inspecting it. However, we encourage customers to contact us by phone or email, preferably with a photo of their existing item and any relevant measurements. This allows us to check compatibility and confirm whether the new product will be a suitable replacement, particularly as some products may have been updated or upgraded over time.
Our returns policy, as outlined on our website, states that items must be returned in their original packaging and may incur a 15% restocking fee, particularly where the item is not faulty but is unsuitable for the customer's requirements. The restocking fee helps cover administration costs and situations where items cannot be returned to our suppliers.
These conditions are in place to ensure returned products can be properly assessed and, where appropriate, resold.
We are sorry that your experience has not met your expectations. We value your feedback and appreciate you bringing your concerns to our attention.
Kind regards
Helga Hilton
Customer Service Manager
