“Excellent people, great knoledge, great range of products and helpful advice but unfortunately completely dysfunctional business processes and systems, I would not recomend you guys unfortunately”
Good morning, Mat
Thank you for taking the time to leave your feedback.
We're really pleased to hear that you found our team knowledgeable, helpful, and appreciated our product range. At the same time, we're genuinely sorry that our business processes and systems let you down. We understand how frustrating that can be, and it's clear that it affected your overall experience.
Thank you again for your feedback, we appreciate it and hope we'll have the opportunity to provide you with a much better experience in the future.
Kind Regards
Helga Hilton
Customer Service Manager
“There was a little misinformation intially regarding the delivery timing. There was a lacking part that didnt arrive on time. But eventually that was sorted out and everything turned out just fine and I am very happy the item I purchased and I would now recommend buying from this company in future.”
“Item as described. Quick and easy payment. Order was processed and delivered without delay or issues. Would purchase from Keeler again if required. Highly recommended.”
“I selected some beautiful Hepburn Studio Ren aged brass handles for my new kitchen from Keeler Hardware (that my joiner purchased on my behalf) and they look amazing.
They have an excellent range of quality hardware at all price points.
I also purchased online some sash pulls in aged brass and nickel from Keeler Hardware, which I received promptly.”
Good morning,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating it must have been to be advised the item was in stock with an expected three-day turnaround, that's not the level of service we aim to provide.
We sincerely apologise for the lack of communication and the delay. Your feedback has been shared with our team so we can review what happened and improve both our stock availability information and order updates moving forward.
Thank you again for bringing this to our attention, and we apologise for the inconvenience caused.
Kind Regards
Helga Hilton
Customer Service Manager
