“This place has biggest range I’ve ever seen under one roof. I’m in general property maintenance & repairs, not a tradesman and so usually prefer to go there directly, replacement part in hand, rather than buying online, the times I’ve visited it’s always been busy, and yeah it may take a bit of time to get served, to run and manage such vast inventory it’s no walk in the park, but definitely worth the wait. I’ve always found a suitable replacement parts for all type of locks or handles, even the very old ones I’ve managed to find a matching replacement, or one close enough, to be able to meet my customers’ requirements & expectations. For me, the travelling from Eastern suburbs to their Willoughby North showroom worth its weight in gold! Thanks for the service guys will see you again soon….”
“We’ve been searching for just the right front door hardware for a while. A smart lock option that wasn’t your typical Matt black and something to suit our new coastal front door. Keeler came thru with the goods, offering a beautiful slim satin brass design with all the mart lock options AND a very competitive price to boot! Great communication and a super fast delivery. Thanks Keeler Hardware. We’ll be back!👍”
“Nothing could compare to Austyle Circular Entrance Door Pull Handle Back to Back 300mm Matt Black, I bought from Keeler Hardware. It’s definitely the bold statement piece with first class quality.”
“Consistently excellent service! The goods arrived quickly and in perfect condition, exactly as described. Truly an exceptional seller — I will definitely be buying from them again.”
“I’ve purchased multiple times from Keeler and I would definitely recommend them for your door hardware needs. They’ve got an extensive selection and costs are competitive.
If you have questions and need guidance with your choice though, ask for Darryl, he knows his stuff.
I knocked off one star in this review, because I did encounter a very unhelpful staff member who tried to talk me into a door handle design I did not want and had clearly told her multiple times that I was not interested in that style. Frustrated, as we were going around in circles and getting nowhere, I asked to be put through to someone else, but instead she hung up on me. I called back, got Darryl, and within a few minutes, I got all the answers I needed and ordered exactly what I wanted. The handle set is much more beautiful in person. So solid and such nice quality.”
“Kiddie 60 key cabinet is exactly what I was looking for the safe and storage of vehicle keys with remote fobs.
Extremely pleased with the procurement of the cabinet”
“Keeler Hardware has a large and good range of products. Prices are reasonable and staff are friendly and helpful but when busy, receiving service could take a long time. Overall I highly recommend them.”
“Generally satisfied, however I was very frustrated as my order took so much longer to be delivered.
When I ordered, the system should have advised me it was out of stock and had to be ordered in.”
Good morning, Roy
Thank you for your feedback.
We’re pleased to hear that you were generally satisfied with your experience. However, we sincerely apologise for the frustration caused by the delay with your order.
We understand that it would have been helpful to know at the time of ordering that the item was out of stock and needed to be ordered in. We appreciate you bringing this to our attention and will take your feedback on board to improve the information provided to customers regarding stock availability and expected delivery times.
Thank you again for taking the time to share your feedback with us.
Kind regards,
Helga Hilton
“Keeler Hardware always seems to have what you need, even when no one else had what I needed recently.
Excellent service, fair pricing and quick procurement. And now with pick up lockers (which I didn't realise) so you can pick up after hours too!”
Good morning,
Thank you for your feedback. We’re pleased to hear you’re happy with the product and its value for money. We’re sorry, however, that your experience with our customer service didn’t meet your expectations. We take this feedback seriously and will use it to improve our service.
Kind Regards
Helga Hilton
Customer Service Manager
