Keepster Reviews

Name: Keepster
Address: 11100 Santa Monica Blvd, Los Angeles
Rating: 4.28

4.3 Rating 277 Reviews

81 %

of reviewers recommend Keepster

4.3

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

3106145924

Email:

support@keepster.co

Location:

11100 Santa Monica Blvd
Los Angeles
90025

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Keepster 5 star review on 1st February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been having issues with the tech side working. I’m sure the finished product looks amazing.”

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Posted 1 year ago

“OUTSTANDING CUSTOMER SERVICE AND SUPPORT!!!!! :):) I recently got married and had the idea to make a book for my new wife 14 days before Christmas. I thought it was a long shot but rolled the dice anyway and reached out to customer service to see if there was any possible way to get it done by Christmas. To my astonishment, the owner of the Company responded. I thought it was amazing that the CEO would make the time to, not only respond personally but also go out of her way to work a small miracle for me, despite it being last minute and at what must've been the final push to get all their orders out in time for Christmas But to my surprise Jennifer (Simchowitz) took the time. She not only responded but she went out of her way to make sure my book got out to the postal service within the time frame to get it by Christmas. This was a service that needs to be applauded and stated. So thank you to everyone at Keepster that took the time to rush my order and once again thank you Jennifer for your dedication to your company's customer services standards.. From a happy Customer :)”

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Posted 1 year ago

Hi Damian Just wanted to give YOU a shoutout for your incredible enthusiasm about Keepster, and taking the time to share such all the details of your experience. Launching a new business with a new idea for a new product is incredibly challenging - but when we hear how thrilled a customer, such as you, is with the results you have no idea how pumped and inspired we are to keep on doing what we are doing. Many, many thanks again from the bottom of our hearts!

Posted 1 year ago

“Amazing platform! Was looking for a way to offload previous texts that I didn't want to delete altogether but needed to archive. Once I figured it out, it was a breeze to use!”

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Posted 1 year ago

Hi Brianna Thanks so much for your review. When customer's take a moment to share their experience using Keepster it truly means the world to us!

Posted 1 year ago

“Great idea but extremely expensive. My book would have been over 350 pages and close to $200. And for links sent in a text, the link itself shows in the book http://Spotify.com/song, for example, not the image of the link. I did not order the book so I can’t speak to the quality or a look of the final copy.”

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Posted 1 year ago

Hello Kristina We appreciate your sharing that Keepster is a great idea. The cost of creating a one-off quality printed and bound book is a a relatively expensive thing to do - unlike mass printed books. Still, we have sought to keep our prices as reasonable as possible. In fact if you were to try print up this number of pages at any printing service the cost would be way higher, and they would not have the good quality cover, paper nor professional binding. Possibly you might like to avail yourself of the special promotion that is currently available on our website for a limited time for a 25% discount cost off the cost of the book. In addition there is also the option to order a digital copy of your book for only $14.99, which many customers choose to do, simply by toggling on the "Digital only" option at the top of the "Finalize Book Options" screen. Should you decide to do order your book that way, upon completing your order you on the 'Thank you' Screen there is icon to click on where you can then download the full pdf. Your digital book would then appear - exactly the same as a printed book. Plus you also have the option to share it. We would love you to give this a try and let us know how this option works for you. Thank you so much for your interest in Keepster and for taking the time to let us know more about your experience.

Posted 1 year ago

PS Regarding links - that is correct - as of now they will simply appear as links. However with the option to add in more text or images you might choose to write in the title of the song, or whatever else is relevant. This can simply be done when choosing the "Edit Messages' tab in the folder that you used to generate your book project. We understand this might not be ideal but it is a solution. Still, we take every bit of feedback seriously and that's what helps guide us in making decisions about which features to add to our service as we continue to refine our product.

Posted 1 year ago

“Absolutely wonderful! I was able to save all of the texts between my recently deceased mother, and me. Priceless!”

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Posted 1 year ago

Hello Richelle! Thank you so much for taking the time to share your review. We are so sorry for your loss but are glad to be able to offer this service and hope your book will be treasured for many years to come. With our sincerest thanks and kindest thoughts.

Posted 1 year ago

“I HIGHLY recommend this company. The customer service was swift and polite and the product arrived a whole WEEK earlier than expected (and this in December when packages are notoriously late).The quality is amazing and my partner loved the gift!! Will definitely tell all my friends about this company!”

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Posted 1 year ago

Hello Karolyn Thank you so much for your enthusiastic review! You have no idea how much it means to all of us at Keepster. As a young and growing company your review and spreading the word about us is hugely appreciated!

Posted 1 year ago

“Keepster offers an easy-to-use and convenient way to archive, view, organize, and search through text messages - all at no charge. Although iCloud or macOS can back up the Messages app, the backup can only be used to restore your messages to an iPhone or iPad. The backup itself cannot be exported to a desktop or laptop computer for easy access. Keepster overcomes this hurdle in style, allowing you to offload long text message threads from your phone, for example, while preserving full access to them. All of this is a prelude to Keepster's moneymaking business, which is to sell memory books built around saved text messages. The free service is worthy of payment in its own right.”

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Posted 1 year ago

Hi Jeffrey Thank you so much for your terrific review! We are so glad to be meeting this important need to backup Messages in an easy-to-use way. Plus, as per your words, doing it 'in style' is a new and much appreciated feather in our cap too! Many thanks again. We understand that Keepster Books aren't for everyone, but we would certainly be delighted if you chose to make a book one day and would welcome hearing back from you about how you like our style!

Posted 1 year ago

“My book turned out perfect and the process of creating it was super easy!”

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Posted 2 years ago

'Perfect" for you is perfect for us! So thrilled to hear you love your book - and that it was as easy as we intend the book making process to be! Many, many thanks for taking a moment to share your review.

Posted 1 year ago

“Keepster is awesome!! I was hesitant to download this program although I truly needed space on my phone, but not only was it easy to use, it saved my messages just as they are on my phone. Searching for a message on Keepster is as easy as searching on my phone. Love it!!! It has been a few days since I started using it, but so far, no indication that it created any safety concerns. As a matter of fact, if you follow instructions from the creator, she tells you what to do to make sure no one else sees your messages. Highly recommend!!”

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Posted 2 years ago

Hey Jimmie, So glad to know that Keepster has been great for you and that not a trace of hesitancy remains! Keeping messages safe has been our priority from the get go. Thank you so much for your wonderful review!

Posted 1 year ago

“This company is incredible. I hope they last a lifetime because the idea is brilliant!”

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Posted 2 years ago

“It is the application in my dreams. I had a problem while transferring my WhatsApp chats from iPhone to new Android phone. Every time I needed to find something from old chats, I had to turn the iPhone back on and search for it. Of course, I had to carry my old iPhone with me most of the time. Now all my old chats are on my PC, I open Keepster and find it whenever I need it.”

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Posted 2 years ago

Deniz We are so glad to have been of help - and that you are no longer one of the many hanging onto their obsolete devices for fear of losing their messages! Thanks so much for taking the time to write your review. It is truly music to our ears!

Posted 2 years ago

“Each image takes up a half a page? Roughly 5 text messages per page with no ability to make the images or text smaller? Limitations on how many texts can be in each book? Wasteful.”

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Posted 2 years ago

Hi Brandon Thank you for your feedback regarding the design of Keepster books. Please bear in mind that with each chat thread being unique we have done our best to provide a design that would work well for almost everyone. Keepster books were designed by an award winning book designer with the goal of being substantial enough to look good on a coffee table or on a shelf, and are therefore sized to be neither too big nor too small - at 8.5 inches high by 5.5 inches wide. The images are sized in proportion to the page size, and be large enough that they can be easily seen. Regarding the number of texts per page, all will depend on the word count per message, so frequently there can be many more than 5 texts per page. In order to ensure the quality of the binding, books can include up to 800 pages - which for the most part offers the opportunity to include hundreds of texts, if not more. We hope you will appreciate that we have done whatever we can to thread the needle helping our customers create one-of-a-kind books, but at the same time understand that each customer's needs will be different. Should you decide to order a book, we are confidant that the quality and design will exceed your expectations, and that like most of our customers you'll be more than delighted with the result. As we are constantly on a mission to make Keepster books even better, if you have any suggestions about specific design changes please let us know as we will always be open and glad to consider them. Many thanks again for your interest in Keepster.

Posted 2 years ago

“I'm very pleased. It did everything it was advertised to do. I've tried other products and none of the performed as well!”

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Posted 2 years ago

Hi John! Thank you so much for your great review! You have no idea how mean it means to us that Keepster met your needs - and that you took the time to share your experience. It is hugely appreciated!

Posted 2 years ago

“The limit of 3k messages per folder is a deal breaker for me. Also not loving the slow processing speed. Just ultimately not the right fit for my needs.”

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Posted 2 years ago

Keepster allows you to save batches of 3000 to a folder at a time. This is so all those individual messages and photos get processed. We found that batches larger than 3000 has some issues. But, Keepster folders can have an unlimited amount of messages. Here is a blog post that explains how to add more than 3000 messages to a folder: https://keepster.co/blog/how-to-save-thousands-texts

Posted 2 years ago

“I have had nothing but trouble. Just needed to download some text messages and instead the app and the backup and the pdf link all take huge amounts of space and time to download. The chat portion I needed wouldn’t allow me to download the full date range. Wasted a ton of time on this app.”

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Posted 2 years ago

Hi Courtney - We are very sorry for your technical difficulties and wasted time. Please come chat with us again so we can try and work through your issues and improve your experience.

Posted 2 years ago

“Cannot restore in another device”

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Posted 2 years ago

Hi Vikas - We are sorry if we didn't meet your expectations, but Keepster is not intended to allow you to restore your messages to another device. We specialize in backing up your messages, organizing them into folders and making either a printed or digital book of your most important messages. There are other tools that might be better for you if you are looking to backup and restore your message to other devices. Please consider Keepster if you want to use our software for its intended purposes.

Posted 2 years ago

“The application does a great job of converting texts to published material. The quality of the book is terrific. Just be careful of data and number of message limits and be sure to reach out to tech support if you get stuck - they are very responsive and helpful.”

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Posted 2 years ago

“I would recommend making a book of your text messages between you and someone you have lost in your life. As part of the grieving process I found it helped to have this precious book that I can visit to relive the beautiful words we shared. Thank you Keepster. The website was simple to use too.”

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Posted 2 years ago

“So far Keepster works great!”

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Posted 2 years ago

“It was perfect!! I was a little skeptical since I'd never heard of this company before and it didn't have a lot of reviews, but the entire process was so seamless and the finished product is GORGEOUS. I thought maybe the ink would have some smearing in certain places or there would be fading, but everything is crisp and looks so professional. It was supposed to ship in a month but it came like 2-3 weeks early. I am so impressed.”

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Posted 2 years ago

Hi Erin! Thanks so very much for your wonderful review! We are beyond thrilled that you love your book and our service! You hit the nail on the head! As a 'new idea' and a young startup it's an enormous challenge to get 'heard' in the world so first and foremost, thank you so much for taking the time to post your review. It means a lot and makes the world of difference to us! Also, if you'd like, feel free to share a post with a photo (or a few!) or even better still a video on social media. If you choose to do, please also tag us and you can add the #ThatsAKeepster. That would also be HUGELY helpful to us! Many thanks again!

Posted 2 years ago

Keepster is rated 4.3 based on 277 reviews