Keepster Reviews

Name: Keepster
Address: 11100 Santa Monica Blvd, Los Angeles
Rating: 4.28

4.3 Rating 277 Reviews

81 %

of reviewers recommend Keepster

4.3

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

3106145924

Email:

support@keepster.co

Location:

11100 Santa Monica Blvd
Los Angeles
90025

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Keepster 5 star review on 1st February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a very valuable book that was created Tho I thought the pictures would be on page Per picture but sill I am very satisfied and impressed I find it hard to look or read at the moment As it has opened up feels But once I am ready it is complete and waiting I have shown others a glimpse and most ask how I did it I forwarded your site to others Thank you for creating such a beautiful memory for me and my mom ❤️”

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Posted 1 year ago

“Keepster is super straight forward to use, total plug-and-play for what would have been hours of work! Thanks for such a wonderful keepsake!”

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Posted 1 year ago

“It came on time and exactly as advertised. Perfect.”

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Posted 1 year ago

“awesome product, makes for a thoughtful and sentimental gift. the useability of the application is a bit challenging - lags and often have to restart the program becuase it glitches when i attempt to type. also it cannot be made full screen - not super ergonomic.”

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Posted 1 year ago

“I just downloaded Keepster today and had a few questions. The chat agent Michael was very helpful and explained things very well to me. I am looking forward to using Keepster.”

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Posted 1 year ago

“WOW! The application of Keepster and creating my books was a bit of a learning curve but I managed to, along with Keepster's service, create a couple of incredible moments for someone. I am THRILLED with the products - AND, I highly recommend going with the hardcover books, they will last forever. UNLESS, you burn. But I hope that is not my case, nor is it yours:) Thanks so much Keepster!!!”

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Posted 1 year ago

“Every time I get close to finishing my project the app freezes up and then shuts down and I lose everything, leaving me to have to start all over again. But, what I’ve seen of it, is really cool. Great concept and idea.”

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Posted 1 year ago

“Gave me a way to preserve 6 years of text messages with my deceased mother. Works great. I love the search function and am thinking of making books and gifts for my family.”

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Posted 1 year ago

“Such a great keepsake”

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Posted 1 year ago

“It’s such a great idea and incredibly easy to use! I am not a tech-savvy person when it comes to MacBooks (I’m a PC person), and the installation/setup instructions were idiot proof which was huge for me. I’m so glad I get to preserve my memories in such a unique way!”

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Posted 1 year ago

“Keepster was quite easy to use. I only wanted pdf versions which cost $11.99”

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Posted 1 year ago

“I'm not impressed with Keepster. I really don't like the 2-3k message limit for adding imessages to a Keepster folder -- adds more steps than necessary for creating a project. Also, I hate the 800 page book limit because it's really not enough space (I am trying to make a book of only 1 year worth of texts between my fiancee and I, so not multiple years). Lastly, the backup only has texts from the first 4 months and the last month, with months 5-11 completely missing (tried twice). Not sure if it's an iTunes backup issue or a Keepster issue but it's really frustrating.”

Helpful Report

Posted 1 year ago

Dear Evan, Thank you for taking the time to share your feedback with us. Customer experience is very important to us at Keepster, We're sorry to hear that your experience with our product did not meet your expectations. We strive to make our service as user-friendly and efficient as possible, and we truly value your input. Regarding the 2-3k message limit for adding iMessages to a Keepster folder, we understand that it might be inconvenient for some users. This limit exists to ensure optimal performance and prevent potential issues during the book creation process. However, we're continually working on improving our service, and we'll take your feedback into consideration for future updates. As for the 800-page book limit, we apologize if it has caused any inconvenience. This limit is in place to maintain the book's structural integrity and print quality. However, you might consider creating multiple volumes to encompass the entire year of conversations with your fiancée. In regards to the missing texts from your backup, we're sorry for the frustration this has caused. It could be an issue with your iTunes backup, but we'd like to help troubleshoot and resolve this problem. Our support team will reach out to you shortly to assist you further. Once again, thank you for your feedback, and we appreciate your patience as we work to address these concerns. If you have any additional questions or require further assistance, please don't hesitate to contact us at support@keepster.co. Sincerely, Customer Service Supervisor Keepster

Posted 1 year ago

“Worst app and customer service I’ve ever seen in my whole life 😡”

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Posted 1 year ago

Hi Jaime So sorry we did not get the chance to assist you. Possibly you missed all of our responses to you in Chat Support? We hope you will come back to the chat or feel free to email us at support@keepster.co to let us know exactly what it is that we can do to get you up and running!

Posted 1 year ago

Hi Jaime! We have tried to connect with you several times in chat and via email. Please consider responding to us and at least give us a chance to try and assist you. As a relatively young start pleased know that your concerns matter to us tremendously. Hope to hear back from you again soon!

Posted 1 year ago

“Easy to use interface to make everything and my book came out amazing!”

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Posted 1 year ago

“I love the print quality of the final product, but taking one star off b/c it wasn't super easy to format the 'about' page, and the price is kinda high. But other than that, really happy with the finished product.”

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Posted 1 year ago

“Recently switched back to Android from iPhone. Was not able to restore Whatsapp messages from my sister who passed away last year. I now have a 103 page book printed so I can always keep our last conversations. Truly feel blessed to have that! Thanks so much. Only request would be to have ability to restore to my new device!”

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Posted 1 year ago

“There is no option to make the password visible when creating an account. Also when I backed up my iPhone, in one of my message histories, there was photos, and full messages missing.”

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Posted 1 year ago

Hi Emily! We are always grateful when customers share their experience so many thanks for taking the time to do so. As a young and growing business every suggestion is invaluable to us as we are continually striving to make Keepster even better. Unfortunately, it appears that we didn't get a chance to assist you, and wish you had reached out to Customer Support in chat. As you may have noticed in our reviews our Customer Support frequently gets mentioned for the quality of the service we provide, so would love the opportunity to try assist and really hope you will consider contacting us again!

Posted 1 year ago

“Keepster backed up my phone way faster than iTunes did and it was super easy to search for specific texts based on the person or word I was trying to locate. Cool app. Can't wait to try making a book next.”

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Posted 1 year ago

Hey Laura! Thanks so much for taking the time to share your experience about using Keepster to backup your messages. We take great pride in how user friendly and efficient Keepster is - and hope you'll enjoy having your messages safe and always easily accessible on your computer. "Cool app" is truly music to our ears! Many thanks again.

Posted 1 year ago

“Not user-friendly”

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Posted 1 year ago

Hello Doug As a young and growing business, we take every review to heart - and try to understand from each and everyone of our customers how we can make Keepster better. As you may have noticed from other reviews we provide excellent Customer Support, and are always on standby to provide whatever assistance you might need. We would be more than delighted to hear back from you again and very much hope you might decide to give us a second try.

Posted 1 year ago

“I made a Keepster book for our one year anniversary and he said it was the best gift he'd ever received. Not only does it look great, but the customer service is over the top. There is a chat text if you get stuck, and when I asked if they could rush it, I got an email from the founder assuring me she'd do her best to make it happen (which she did!!). Highly recommend!”

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Posted 1 year ago

Hi Joanne! Thanks so much for your wonderful review! Wow! We love that it was "the best gift he'd received" and greatly appreciate acknowledging our diligent Customer Support team. Your very kind words make doing what we do all the more worthwhile! Hope you had a wonderful anniversary! Here's to many more...and maybe books too! 😊

Posted 1 year ago

Keepster is rated 4.3 based on 277 reviews