“Not what I thought I ordered. Gift pack- a specially selected bottle of wine and two wine glasses. Unfortunately there is nothing wine bottles in the pack. - there is space for you to put your bottle of wine in there- but no bottle”
“STRESSLESS EXPERIENCE! Once you have completed your purchase, no time is lost to have it packed and shipped. Delivery time - EXCELLENT, even considering the time of the year.”
“As I have not received my latest order which was picked up on 6/12/24 I am very disappointed. I have contacted you and
Aramex but no explanation from anyone . I wanted one of wines as a Christmas present.”
“I unfortunately will not be making purchases through your company in future as my order placed on the 4th of December and picked up on the 6th of December through Aramex still has not arrived in time for Christmas,they are the worst company to deal with in my opinion.”
“Your courier failed to deliver order number 128380 last week and this needs service recover to ensure the invoice I have paid for arrives as a gift before Xmas. Your team has raised a complaint but I have no confidence it is being treated with any urgency.
Alan Taylor”
“Awful & unreliable, did not deliver my items ($200 worth) and havent offered a refind! Also, no respones to 3 calls, 3 emails. Said 1-4 days delivery, from sydney City to Clovelly (8KM!) its been 17 days so far! Ordered on 2nd Dec 2024. ORDER #128411”
“Disappointment with Service and Delivery Delays
I have been using Kent Street Cellars every year for corporate Christmas gifts, but this year I am disappointed with the service. I specifically requested that the champagnes be delivered in the first week of December. However, the delivery has been delayed by three weeks, and most of my recipients are now on leave and unable to receive the champagne.
I have followed up with your team, especially Adam W, numerous times to ask for ETAs and tracking links, but I have not received timely responses. As of now, I still have not received the tracking links for some of the recipients. This situation forced me to purchase champagnes elsewhere to gift to my clients because the original order did not arrive on time.
After this frustrating experience, I will need to reconsider using Kent Street Cellars for my future orders, as the service has not met my expectations.”
“I purchased my item on the 2nd December, today is the 18th December and i still do not have my item. I've called Kent Street Cellars many many times and left voicemails none have been returned. I've also emailed through their website with one reply saying 'will look into it' however nothing back. This is very very upsetting as i wanted this item by friday this week as its for a birthday present. I will never order from you again. Very very upset and disappointed. I will have to but a dispute in with the bank over the payment coming out of my account.”
