“I ordered and paid on Dec 1 and still not received the 6 bottles of wine on invoice 127621. Adam responded that a case # was raised with courier. I have followed up twice now each with courier and Kent but no response. This is not acceptable as I need it for a party this Thursday. Can someone please help as your phone messages are also not returned”
“I would love to say the service is great, but have been waiting days and days and still no delivery for a recent purchase, maybe a problem with couriers.....”
“Whenever I make a purchase from KSC - it arrives well packed and in a timely manner
KSC always have a great wine selection to choose from - have recommended them to other friends.”
“Terrible experience for a valued, returning customer. I ordered 2 x Perrier Jouet Blanc De Blanc NV & 2 glasses sets as Christmas gifts which were delivered to the wrong building on the 6th of December 2024. I have been chasing a refund or a replacement of goods (which amounted to $300) from both 'Kent Street Cellars' and their courier 'Aramex' since then and it is now the 15th of December and I have received neither. Terrible customer service and no rectification.”
“The Hakushu Japanese Single Malt Wisky was as expected. Well done Kent Cellars selling this worthy drop at a great price. Thank you. Unfortunately ‘only’ 4 star rating this time. The condition of my delivery was less than ideal…”
“I bought a six pack of my favourite champagne when I saw it advertised on special at Kent St Cellars. It was deliverred within a few days and the communication around the delivery was first class. Very reliable vendor.”
“I have placed two orders with Kent St Cellars. The first was delivered satisfactorily. The second was placed 14 days ago. I was advised that it was dispatched after 3 days. I still don’t have it. I have emailed Kent St Cellars twice and the courier twice. Both have acknowledged my correspondence, but neither have attempted to resolve the matter. The whereabouts of my purchase remain a mystery to me. I live in metropolitan Sydney.”
