“Well I’d love to write a nice review, but I did order a nice scotch for Father’s Day! It still has not arrived. I ordered on the 23rd of August and it still hasnt arrived! I understand postage is slower due to covid and such. But I thought I would be notified… not happy”
“My order never arrived, communication was slow and when I followed up after 10 days I was left waiting for 3 days before being told that it was damaged in transit. Another order has been sent. It is nearly a month since my initial order”
“An order I placed on 7/8 has still not been delivered as of 21/8. Order #38052. Very disappointing! I have been in touch with Adam and am hoping the delivery arrives in the next few days.”
“I was not happy as my special bottle of champagne I had bought for my daughter’s birthday was delivered at 6.30 am and left outside her front gate. . She was not notified and it sat in the sun all day.. When I rang that night she had not found it and after searching in her garden and footpath she found it.
I had contacted the cellars on the Friday and somebody rang me on Monday. I told him the story and he said he would ring my daughter. This was on the 2/8/21. No phone call has been received yet .
My name is Cate Downes .
Phone number 0414351405.”
“Excellent offer at an excellent price and that’s where the positives ended. Woeful service by courier company and finally receiving leaking, damaged goods ensured this will be our last purchase. Sorry Kent Street Cellars but customers shouldn’t have to chase and chase and chase a $350 delivery.”
“I bought 6 bottles of Laurent Perrirer 2008 vintage all were cooked some worse than others. the lesson to be learnt try one bottle from the box before buying the box. DAMN”
“Although prompt in delivery service, disappointed that my $250 bottle was not packaged very well. When I opened the box, the bottle was freely moving around and I was fortunate it didn’t break. Very poor to have a premium bottle, packaged so poorly.”
“With regard to internet purchases; great staff (Adam) because he was helpful and concerned, but he was badly let down by the company, or should I say, management. A delivery took just over seven days, when I was led to believe it would arrive in two to three days..”
“Good service by Kent Street but not followed up by courier used. Still waiting for order that was collected 1 week ago. Two orders placed and both same situation. Need to use different delivery service. Just sits in their depot for DAYS.”
“i understand that delivery over Christmas is delayed due to the volume of parcels being shipped, however, it took over a week for the delivery and arrived only just in time for Xmas.”
“This is my first order with Kent Street, Cellars. At the time of order I was advised I would receive my order in 2 business days. I am disappointed as It is now almost one week (4 business days) since my order and it is still not received.”
