“Good purchasing experience at the beginning.
But, since they now have my email address, I have been bombarded by “offers” from them.
So, irritating!
Had to unsubscribe at the end and never will buy anything from this place again.”
“The purchase experience was online, and went smoothly. However, I specifically included in the order details for the delivery not to be left at the door (as was $1100 worth of whisky). However, even though I was home at the time, the delivery driver dropped and ran. I would suggest KSC reviews or changes delivery company or delivery process for online orders.”
Hi Shinya
Thank you for your review and feedback.
If you can find the time to elaborate on this it would be appreciated.
As we are always looking at how to improve our website
Regards
KSC
“The product arrived as purchased, however the delivery was one week late. Kent Street Cellars blamed the delivery company and weren't very concerned that they had let me down, when my transaction was with them. I won't be using them again.”
“The price and delivery was good. It was a gift for my brother and he drank a quarter of the bottle with his dinner that night of delivery, but then felt ill in the morning and put it down to the wine. I'd have more confidence purchasing from Kent Street Cellars again if I knew how the bottles were stored. Thanks”
“I was really impressed with the customer service and prompt delivery. However was disappointed that my order was not fully wrapped appropriately for transit as the box was quite battered and was bought for a gift!!”
“Hi there,
Good news, I found the missing parcel. It was at my local newsagent (Meadowbank newsagent).
Feedback for improvement: please dont mark the parcel as delivered instead something like mark as “pickup from newsagent required” would be more appropriate. Also good to send this info to the customer as sms text or email so they know what is going on.
Thanks, Mark.”
Rebecca
Thanks for the review
With the deal you purchased, the price per bottle is $27.99 and you get a free bottle of Ponte Prosecco. Better value in our opinion than $25/bottle
Regards
Kent Street Cellars
“I placed an order for delivery before 1pm and paid for express because I need it before 1pm. it did not arrive until 2pm in that afternoon. Customer service promised a refund for the express delivery but I haven’t received it so far. It has been weeks.”
“Hi. Not your fault I’m sure, but my Sacred Gin order hasn’t been delivered.
First attempt I was out, card left. I lodged a request to redeliver, but no sign since and today I see it has been returned to Sydney.
Martin Exelby”
“My darlings I Did not receive my delivery?!
It’s been two weeks!
Please contact me I’ve sent various emails to the Dispatch team
Lourdes Bentancort
0433769351”
“I have purchased eleven (11) deliveries from Kent Street Cellars and will continue to spend at least $175 per month, and I find the service very good. However I find Couriers Please very very slow and very expensive. $18 for 3 x Cartons of San Pellegrino is very expensive, that means I am contributing $36 per month to Couriers Please, and and average of 5 days to deliver to Castle Hill is pathetic. I bought an Amplifier from the US and received that in 6 days. Therefore my only complaint is the delivery.”
“I was a little disappointed because the first email I received from you to my Gmail account said there was free shipping for the Nikka pure Malt whiskey and when I processed it and paid for it, the receipt showed $9.99 was added on. I later found out that was shipping costs so instead of $109 it was plus $9.99.”
“Normally good… but the champagne I got sent last time the rose champagne was like out of date or something bc it did not taste the same as usual so am quiet disappointed in that”
