“I paid for 2 bottles of Champagne I ordered for New Years Eve and I've yet to receive it. order 71274 ordered 21 Dec. 2022. I contacted customer service last week and havent received a follow-up.”
“Top customer service. Bottle went missing for over 2 months with Australia Post. Prompt replies to follow-up, although not much could be done until AusPost finalised their investigation. On the parcel being officially lost, sent out a replacement via courier with same-day arrival.”
“I have placed a number of orders with Kent Street Cellars, and have been very satisfied with the ordering process, product quality, and especially the prompt deliveries.”
“Great service and fast delivery.
Bower, not satisfied with the Glencairn Crystal Cut Tartan Whisky Glass received. There are bubbles in the glasses and there is some bending near the rim on one of the glasses. I would not mind if these were cheap glassware, but I expect perfect glasses when I spend around $150 on 2 whisky glasses.”
“So disappointed with Kent St Cellars. After a partial delivery with mention from the courier that the rest of my order was damaged on the way and the matter had been logged, it took 5 emails and 3 phone calls all initiated by me to have my order completed.”
“I had my parcel taken from out the front of my door after it was deliver promptly. I contacted KSC and they sorted it with AusPost and had a replacement organized to arrive before Christmas. Extremely happy with the guys and I am a returning customer and will be back again.”
“If I could give 6 stars I would. Kent Street Cellars are simply fantastic. I live in southern New South Wales (Narooma), so not metro Sydney. I ordered one day and my order was here the next!!!!! I couldn’t believe it. Their range is broad, prices great but their customer service and delivery are absolutely exemplary.”
