“Awful & unreliable, did not deliver my items ($200 worth) and havent offered a refind! Also, no respones to 3 calls, 3 emails. Said 1-4 days delivery, from sydney City to Clovelly (8KM!) its been 17 days so far! Ordered on 2nd Dec 2024. ORDER #128411”
“Disappointment with Service and Delivery Delays
I have been using Kent Street Cellars every year for corporate Christmas gifts, but this year I am disappointed with the service. I specifically requested that the champagnes be delivered in the first week of December. However, the delivery has been delayed by three weeks, and most of my recipients are now on leave and unable to receive the champagne.
I have followed up with your team, especially Adam W, numerous times to ask for ETAs and tracking links, but I have not received timely responses. As of now, I still have not received the tracking links for some of the recipients. This situation forced me to purchase champagnes elsewhere to gift to my clients because the original order did not arrive on time.
After this frustrating experience, I will need to reconsider using Kent Street Cellars for my future orders, as the service has not met my expectations.”
“I purchased my item on the 2nd December, today is the 18th December and i still do not have my item. I've called Kent Street Cellars many many times and left voicemails none have been returned. I've also emailed through their website with one reply saying 'will look into it' however nothing back. This is very very upsetting as i wanted this item by friday this week as its for a birthday present. I will never order from you again. Very very upset and disappointed. I will have to but a dispute in with the bank over the payment coming out of my account.”
“I would write a great review if I actually received our order . We are waiting nearly three weeks for a delivery in sydney metro - that still hasn’t arrived and no response as yet to our follow up on where this is at
Very frustrating”
“I always look forward to emails sent from Kent St Cellars as they have great specials that I often take advantage of. They stock a wide selection of wine that I appreciate.”
“I am impressed with Kent Street year after year. Each year I purchase Moet on Ice and it is always hassle free, priced competitively and delivered promptly.” “This is my go-to place for 'Moet on Ice"”
“I still have Have not got my wine Aramex have it but cant get anyone there to respond at least your team has communicated with me but to no use. Was for christmas but I doubt it will come. I have ordered many times before and it comes very quickly.”
“Unbelievable service! Super quick delivery and were able to answer my concerns simply and swiftly. They have a great range. Love dealing with Kent st, our go to for anything liquor related!”
“Order confirmed on 1st December , currently the 18th and still no delivery. Function was on the 15th. No one answering the phone. Emails went days without a response. My escalating frustration was not responded to.”
“I received a delivery 06/12 including 3 Veuve bottles that I thought were 750ml for $69.90 but in fact were 375ml. I emailed and asked if I could change for the 750ml that were only $2 more each and pay the difference. I stated that I'm a regular purchaser of champagne and it was an honest mistake (being only $2 different in price). I received a reply from Adam on 09/12 saying I could but the Kent St shop is no longer open, could be done via delivery but would have to pay for courier (no details given). I immediately replied same day and asked how much and how to go about this. I received a reply 12/12 advising price of $20 plus difference - again I immediately agreed and up to now 7.20pm 17/12 am yet to have a reply. Very poor service from a loyal customer.”
