“The item was good. I ordered for my husband as a gift. However the company you use for the delivery was not professional. Not only they made few mistakes notifying me that the item was delivered, when it was the time that actually they came to deliver, they left it downstairs without trying to reach me. They did not buzz, they did not email me with the photo. I contacted them and finally they sent me the photo where they left it and it was not in our building. I pointed out that to the company that the item was left on the wrong address but there was no apologies. They just forwarded me the general page on their website where I suppose to be able to contact the driver. But when I went on the website and typed the suverb we live in so that I can ask the delivery person where he out it, it said they can't locate any delivery in your area. According to the photo they sent me, I went around the buildings on my street and finally I found the package. I'm happy with the item really, my husband likes it too but I'm very hesitant to purchase again if you are going to keep using this delivery company.”
“I have recently come across KSC, they are my now goto Liquor supplier. The most professional prompt service and the most complete array of choice... there's nothing they don't stock.
Thank you for making things happen, even last minute”
“Disappointed at the post sale process and policy. I’m a frequent purchaser of wine from different stores but this is the first time I’ve been rejected For a return within a week of delivery because I didn’t like the wine. They should back their wines and their customers imo. Won’t buy again from here as it’s too risky to buy a case and not be able toe return the remainder”
“I ordered some wine from 4 different providers on the same evening within a half an hour spread. Kent Street Cellars was the first one to be delivered within a few days. The others? Well I waited 2 - 3 weeks for them”
“I asked to be notified when Krug vintage and Grand Cuvée was. Ack in stock and nobody rang from Kent st Cellars yet you are now advertising them.I have since bought $25k of Krug missed opportunity for you guys”
“Kent Street Cellars customer service and delivery are exemplary. Their range is incredibly extensive. It is always a delight buying from Kent Street.”
“Service and communication were excellent.
Bottles were delivered well packaged.
Overall a satisfying experience buying from Kent Street Cellars.
Thanks Adam”
Hi Shinya
Thank you for your review and feedback.
If you can find the time to elaborate on this it would be appreciated.
As we are always looking at how to improve our website
Regards
KSC
