“With regard to internet purchases; great staff (Adam) because he was helpful and concerned, but he was badly let down by the company, or should I say, management. A delivery took just over seven days, when I was led to believe it would arrive in two to three days..”
“We have only good things to say about Kent Street Cellars! Their range of wines, excellent prices and prompt and efficient service including delivery to the door, even to the Mornington Peninsula is much appreciated.”
“Generally good, I’d use you again for a wide range of good wines, even if a bit pricey. The one comment I’d offer other than that is that I think you could have made it clearer on your website that deliveries aren’t made on the weekend, even though you are making sales.”
“We are always very happy with the price and service from Kent Street Cellars. We started ordering from them because of the very competitive prices, but the service is exceptional - I have barely placed my order when I get a notification that my order has been shipped!”
“One of the best sites I have experienced in a long time. And I am as picky as they come. No second chance, no excuse; if I don't like something, I go away and never come back.
Not with Kent Street Cellars. Website easy to navigate, clear and easy to read. Payment: simple and quick.
And then the delivery (free too). Pure joy!!!
Ordered at 2PM. Next morning I get an email "it's coming", then txt from the courier with eta...then a call from the courier "nearly outside" And it's 10 AM the following day!! Magic!!!
Box carefully packed, Aeschylus bottle individually bubble wrapped and then both bottles bubble wrapped for a good measure.
Thank you, Kent Street Cellars....you really are heads and shoulders above the rest. Can't wait to finish my bottles so I can order from you again.
HIGHLY RECOMMEND”
