“They were amazing to deliver a big order to separate addresses even when not it NSW. Really good customer service and always providing solutions to the client”
“Great service, price point and product choice.
The only disappointment was the courier service that was utilised by Kent Cellars: the courier left my package of two bottles of vintage champagne (clearly identifiable as alcohol!) in a visible place (ON TOP of my letter box) instead of on my large covered verandah in 30 PLUS DEGREE SUMMER HEAT. Absolutely woeful service from the courier firm and I urge Kent Cellars to change their choice of courier service.”
“Guys seamless ordering and confirmation .product fantastic
Adam in customer service tick . Your choice of delivery of Fast track was absolutely disgraceful with an 8 day delivery time for a Sydney metro.
As regular online buyer across many categories ... this final leg of customer service was woeful. There performance reflect directly onto you! Sadly .. I really try and small guys ! I hope you take this review onboard .”
“I found Kent Street Cellars to be extremely helpful. My email question was answered quickly by a human being. This was great. Website was easy to use. The selection was great. When my sister Brigid phoned Kent Street, she also had a helpful person. My order for my sister did arrive safely.
The only issue is that the Delivery service used , did NOT bother to call my sister's apartment even though the number of the unit was provided. Also her home phone number was provided. She was waiting in the apartment and also following progress of delivery online. Brigid noted that the delivery updated to say that it was delivered: however she had not been called. She hurried to the front door of the apartment building and her wine delivery had been left there. NO CALL was made. That is poor service on the part of the Delivery service.”
