“Paid for same day delivery (pretty much the main reason I used Kent street cellars) and received in 3 days - after the event I’d purchased the wine for… Delivery admits they didn’t make the first night - but then claims I wasn’t home on the second night (it was after 10pm - I was at home, probably watching TV). No missed calls in my phone and no note left.
Wine was as paid for - hence the 3 stars.”
“I ordered some items online. The website was easy to navigate and find the items I wanted. Everything came in a timely manner and were safely packaged. Would definitely order from Kent Street Cellars again.”
“I ordered a bottle of Seedlip Spice 94. The website charged me without me realising it had been finalised so I reordered.
I emailed immediately to advise of the double order. I received the order twice though both bottles were posted in the one box. When I called the next day the customer service person offered to refund the second postage that had been charged. No mention of the extra $50 I'd spent or how to return the extra bottle.
Not happy. Shouldn't the system be able to identify if orders double up?”
“The service at Kent Street Cellars is second to none! Adam, is always able to help and if there is ever a time where something isn't available (which is rare) he can always make a suggestion of something similar or even better.”
“This is the second item I have bought from Kent Street Cellars, and I’m very pleased with the wonderful service.
Both items arrived promptly and I was kept informed during the delivery process.
I would highly recommend Kent Street Cellars,
they provide a faultless buying experience.”
English
