“Delivery special request (specific date for delivery) was last minute so entirely my fault but the office kindly made it happen.
Any chat questions asked were returned with full responses with a rate of 100% frequency.”
“I ordered for delivery as I couldn't get to a bottle shop stocking the vermouth I was after (thanks Covid). The range is great but delivery was challenging (again, thanks Covid) - however the team did their best, were hugely responsive and I would certainly recommend.”
“Delivery is extremely fast and leaves the big guys for dead. Great customer service. We order from Melbourne because Kent St Cellars have great prices and their delivery is faster than local suppliers.”
“Excellent Customer Service , particularly when the product I ordered was not available, I was immediately contacted an offered a refund or an alternative product which was in stock”
“I still haven’t received my order, really disappointed as it was for my sons 18th on the 7th September. I wonder if it will turn up for Christmas! His 18th is so restricted anyway, this made it 10 times worse”
“Firstly you were the only Cellar I could find that stocked my favouriare pinot noir.
Secondly it was easy to order and lastly the order arrived on time and you even kept me informed as to when it would arrive.
Thankyou”
