“I used Kent Street Cellars recently for a large order for corporate gifting and they were great! Prompt, clear messaging post purchase re. delivery and great value. Will use again!”
“Today I purchased 6 bottles of Moet & Chandon drinkable with 3 ice cubes but was charged $89.99 per bottle instead of the sale price of $79.99 (code ADDICE). I have left a phone message to be contacted 0439 721703 to rectify.”
“Very disappointed at your choice of courier. My bottles were sitting at their Brisbane depot damaged since 4 January and if I hadn’t queried the delay and you hadn’t sent my query to your courier, the courier would not have let you know. Still waiting for replacement order.”
“Order was responded to quickly and the delivery arrived quickly given the time of year.
Items securely packaged and arrived intact.
Both purchases how have front row position on my bar.
I am checking you on line store every few days just to see what is available.
You certainly have better variety of product than other local options
Will be a return customer, thank you”
“Ordering goods from the other side of the world is always a risk. I found Kent Street Cellars to be very professional and great at communication. The order arrived promptly and was well received and I would definitely reorder”
“VERY disappointed. Spent over $500 on a birthday present for my father which also happened to be NYE! When purchased it was stated it would be delivered on the 29th as I paid the extra for Express Post. When looking at the tracking I see the Post Office was notified of the item almost 24 hours after the purchase was made - NOT a way to get the item there in the shortest amount of time.
Dad's 21 year old Highland park arrived 3 days after his birthday. The Whiskey was great - delivery abysmal and deceptive.”
“Your ,service, communication and packaging all great
Unfortunately my order coincided with Xmas new year break so the
Transportation to NZ took longer than usual”
“Excellent customer service from the first phone call. Knew the product and made good recommendations. Plus delivered on the promise of next day delivery. Thank you.”
“Hi I have not received the whisky i ordered.
The courier company couriers please is totally unreliable. Firstly the tracking order said expected day of delivery is today 6/1/23. Then all of a sudden on 4/1/23 I received a phone text message said it was arriving that day. My whole family was at home on this day expecting the delivery. No one came. I got a message said the driver came and I was missed. This was impossible. I was waiting for it since I got the text message said it was arriving. There was no card left outside the house either.
I got into the couriers please website to arrange for redelivery on yesterday and also lodged a complaint. Pls follow up on your end and get back to me.
If the whisky had gone missing. I request a refund.
Thank you”
