“I would have given a 5 star if not for the non delivery of my latest order. The order was placed on 19/12/2020. It was meant for Christmas but did not arrive. Miss the new year's eve dateline as well. As at 02/01/2021 it has still not arrived.”
“I'm a big fan of Kent Street Cellars - everything arrives promptly and the customer service is excellent. I ordered 3 packages on the 16th Dec. All were outsourced to Fastway couriers who are anything but fast. Two were gifts and arrived JUST before Christmas. The parcel to me did not. No-one rang the doorbell and they definitely didn't call. They also didn't leave a calling card despite saying they did. I emailed as soon as i saw the 'we called and you were out' on the tracker. Got a response today (31.12.20) saying they'll get back to me in two days. Ha! I then asked for redelivery - earliest date was also today - 31.12.20 - and I got a confirmation email. It's 3pm and I'm fairly sure it won't arrive. So I went on the website to track and it has nothing - says it's waiting delivery details from me. So I enter a autobot chat and it says the same thing. i reply that I have a confirmation email and it says it will transfer me to a customer service rep. I'm still waiting on the line. I ordered the champagne as gifts for Christmas. At least if they arrived today I could make use of it. If not, they're useless to me. Would suggest you get a new courier company. If they're not here today, can you let me know how I can arrange for them to be delivered back to you and I'll have a refund instead given I've already had to buy replacements from Dan Murphy?”
“Fantastic range, great prices, ridiculously fast delivery, incredible service every time. I can always find the perfect gift for the person who has everything and wouldn’t hesitate to recommend Adam and his team - well done!”
“Kent street cellars is the best company I have patronised in Australia, they have competitive pricing and deliver super fast . Three cheers . Looking forward to using them for years to come”
