“Normally good… but the champagne I got sent last time the rose champagne was like out of date or something bc it did not taste the same as usual so am quiet disappointed in that”
“Tried to order online but ran into a bit of trouble (my fault) and eventually made a phone call for assistance.
The guy who answered was absolutely terrific as far as customer service, so helpful (and I needed it).
You see the purchase was a gift for a birthday on the 05/02/2021 and it had to be shipped to a small town in the west of Queensland (back of beyond) before that date. The date of purchase was 29/01/2021 and with that destination, it was pushing to get there.
It arrived safe, in perfect condition before the birthday date, with days to spare...... don't know how you did it but thank you so very much.
The bottle of Penfolds Fortified Grandfather Tawny 750ml must be good because the birthday girl never knocks it back and keeps on requesting it as a must have. She had the biggest smile when we were there for the party and hid the bottle from envious quests. It was for her eyes only.”
“As a new customer, I have been impressed by the service provided. The website provided a comprehensive range of products, and a smooth check-out.
Delivery was prompt !
I will be a returning customer for sure.”
“Terrible Courier company, my Parcel has not yet been received, and it's been 5 days, due to some the idiot driver damaging my Parcel, obviously now who has to pay for it? If I will have to accept the costs, well it's the last time I will buy from Kent Street Cellars, I would highly recommend not using them, as the Couriers used Couriers Please are useless”
“The Customer Service from Kent Street Cellars is outstanding. We are in regional Victoria and my orders are despatched the same day I order.
I only buy all my wine here!”
“All good but wouldn’t advise gift wrapping for $8 ad it’s just black tissue paper and no tape on the bottom nearlydropped it ..so save your money people ..quick delivery though ...”
