“Ordering goods from the other side of the world is always a risk. I found Kent Street Cellars to be very professional and great at communication. The order arrived promptly and was well received and I would definitely reorder”
“VERY disappointed. Spent over $500 on a birthday present for my father which also happened to be NYE! When purchased it was stated it would be delivered on the 29th as I paid the extra for Express Post. When looking at the tracking I see the Post Office was notified of the item almost 24 hours after the purchase was made - NOT a way to get the item there in the shortest amount of time.
Dad's 21 year old Highland park arrived 3 days after his birthday. The Whiskey was great - delivery abysmal and deceptive.”
“Your ,service, communication and packaging all great
Unfortunately my order coincided with Xmas new year break so the
Transportation to NZ took longer than usual”
“Excellent customer service from the first phone call. Knew the product and made good recommendations. Plus delivered on the promise of next day delivery. Thank you.”
“Hi I have not received the whisky i ordered.
The courier company couriers please is totally unreliable. Firstly the tracking order said expected day of delivery is today 6/1/23. Then all of a sudden on 4/1/23 I received a phone text message said it was arriving that day. My whole family was at home on this day expecting the delivery. No one came. I got a message said the driver came and I was missed. This was impossible. I was waiting for it since I got the text message said it was arriving. There was no card left outside the house either.
I got into the couriers please website to arrange for redelivery on yesterday and also lodged a complaint. Pls follow up on your end and get back to me.
If the whisky had gone missing. I request a refund.
Thank you”
“I use Kent Street Cellars from the UK and have done so for a few years now.
I find it’s easy to order and pay. The prices are competitive and delivery on time with regular updates.
I was delighted to see Kent Street sell Kilchoman whisky.”
English
