“Normally really good. The last order was to ship 2 cartons. 1 was picked and delivered. The courier’s tracking page showed pickup failure for the 2nd carton with the ReislingFreak. I have been chasing since the 28th Feb but no updates.”
“From my recent order with Kent was a hit and miss.
I ordered a box of chamagne well in advance for Friday's party. The wine was delivered on Wednesday to a completely wrong address via Aramex which I have had unsatisfactory experience with in the past.
I raised the issue with the team, and Brad was very helpful, and he resent another box of champagne thorugh a different delivery company on Thursday with a promise to get it delivered before 5pm on Friday and he left an instruction to call me upon arrival on my mobile.
To much of disappointment, they hadn't been delivered until Monday, and the delivery guy failed to call me on arrival. I ended up having buying another box of champagne at a local bottle shop at the last minute.
3 stars to 1. value for price, 2. great service, 3. prompt response from Brad: he couldn't do anything better.
2 stars deducted due to 1. the first delivery got lost (I have no idea where this delivery guy delivered my champagn), 2. the second delivery didn't arrive on time. Eventually, it didn't suit my purpose of having the wine delivered for the party.
I would love to use Kent Street Cellars again so that I can retain confidence, but not sure whether I will do so through Aramex.”
“As I have not received my latest order which was picked up on 6/12/24 I am very disappointed. I have contacted you and
Aramex but no explanation from anyone . I wanted one of wines as a Christmas present.”
“Very efficient process however we weren't notified when our order was being delvered until the driver called to say he was at our office. As we were away that day the order then remained in the back of his truck all weekend where it was 35 deg.”
“The product is apparently excellent and the delivery was fast and efficient. But the online ordering procedure was problematic. The billing address was replaced by the delivery address and the request to review was sent to the recipient's name but at my(purchaser's) email address. I submit anonymously because I am not Gratton B. And I didn't review the Riesling as I'm not the one drinking it.”
“i was a little concerned how poorly the rum bottles were packed and the box that was barely holding together but they did arrive intact so thats good. There could be more size options as every other time i have brought bundy red from duty free i have gotten the 1 litre bottle”
“Wine was great but you used Aramex to deliver and they are horrendous to deal with here. I will not order from you again unless there is an alternative.”
“Paid for same day delivery (pretty much the main reason I used Kent street cellars) and received in 3 days - after the event I’d purchased the wine for… Delivery admits they didn’t make the first night - but then claims I wasn’t home on the second night (it was after 10pm - I was at home, probably watching TV). No missed calls in my phone and no note left.
Wine was as paid for - hence the 3 stars.”
