Hi Marjolein,
Thank you so much for taking the time to send us your feedback.
We understand that experiences with our mascara can vary, and we take your comments seriously. We understand your disappointment and would like to find a solution together. One option could be to lightly powder the skin under your eyes. You can also always contact our customer service at hi@kessberlin.com if you have any further questions or concerns.
Warm regards from Berlin,
Kess Berlin
“My order arrived very quickly (less than a week). The packaging is simple and sturdy. The quality of the products seems good. I've only been testing it for a few days.”
Thank you for your feedback! We're glad to hear that you like the color. However, we're sorry to hear that the eyeliner feels dry and is difficult to apply. This could be a sign of a faulty product, and we want to make sure you're completely satisfied. Please feel free to contact our customer service at hi@kessberlin.com, and we'll be happy to assist you with a replacement or solution.
Kind regards,
Kess Berlin
Hi, we are really sorry!
That really shouldn't be the case—our standard is for every order to arrive smoothly. Please reach out to hi@kessberlin.com, and our customer service team will be happy to assist you. We're truly sorry for the inconvenience!
Kind regards,
Kess Berlin
“Visited the Kess website for their triple tint lip balm. Delivery was quick and product is great. Shades are beautiful. Like the fact that packaging is light and recyclable. Made an immediate repurchase just to have a second edition in my handbag.”
“Really amazed by the products. I was influenced via instagram and was sceptic as I’ve done “influencer purchases” before and was disappointed but Kess is 10/10. I have two of their lip tint balm, their blush/highlighter combo (LOVE!) and their CC cream. Cannot recommend more, especially for those who are not super into make-up but still want a tint of color and freshness to their face.”
“I was not satisfied with the skincare-products (the blush and the CC cream), the texture could be improved and the color of the CC cream is not fantastic.”
Hi and thank you for reaching out.
We’re sorry to hear that you weren’t fully satisfied with our blush and CC cream!
The CC cream is designed to be a light base rather than a full-coverage product, but we totally understand that preferences vary.
If you’d like, feel free to reach out to our Customer Care Team at hi@kessberlin.com, and we’d be happy to assist you further!
Best,
Kess Berlin
Hi dear Meike,
oh no, we’re so sorry to hear that you’re not 100% happy with our products. Please don’t hesitate to reach out to our Customer Care Team at hi@kessberlin.com – they’ll be happy to help you out!
Sending lots of love from Berlin,
Your Kess Team
“I really like the products. But, my second order took 3 weeks to arrive. And then I got a completely different product so something went very wrong. I only got an automated AI response to my complaint so far.. so no resolution yet. That is why I give only 2 stars”
Hi Miranda,
we’re so sorry to hear about your experience! 😔 During the holiday season, shipping can sometimes take longer than expected, and we truly apologize for the inconvenience. I checked, and I can see that our Customer Service team has already sent out a replacement package for you.
We hope this resolves the issue, and we’d love to make it up to you! If there’s anything else we can do, please let us know.
Warm regards,
Your Kess Team
