“there were some shipping issues that were gracefully handled by Kess. Also, I really like the product (blush stick in rose & berry), it is subtle but very pretty. Exactly what I was looking for.”
“Please see my review about my experience withCC Cream Light.
I had Kess as a serious company and the quality control in the production and package is causing prejudice. There is no control. I bought a product that wasn't in the tube as "promised" by Kess.
No one buys a product with the aim to find the package in this case the tube already used and empty.
Hope you give the best attention to this matter.
Regards,
Maria Ferreira
Thank you for your attention”
“Ik vind het de meest fijne make-up die ik tot nu toe gehad heb. Echter heeft de cc Cream een pompje wat bij mij niet zo goed werkt. Ook lijken de verpakkingen niet helemaal vol te zitten. Vandaar ‘maar’ 4 sterren.”
“I didn't receive my order, they delivered to the wrong address or person and I got no reply from the customer service. It was my first orderand I was enthusiast but will not buy again and will not recomend it either.
It says, as the attachment I am sending here, that it was receved yesterday by A PERSON AUTHORIZED. authorized by who ?? Where is the name of this person ? Where is the signature of this person ? I wan my money back and never buy again from Kess Berlin.”
Hi dear,
thank you for your feedback!
We are very sorry to hear that you have not received your order.
Please feel free to contact our customer service hi@kessberlin.com. I am sure our customer service will find a solution for you asap.
All the best,
Kess Berlin
“Love everything! Ordering was smooth, shipping and delivery went fast too. I love the look of the products and the products themselves so far as well. Lip oil & lip liner are my favorites so far, think those two will become household products. Blush & highlighter are long lasting too.”
“Everything went well. Just as it's supposed to be. Ordered in the weekend. Received the shipping confirmation on monday and arrival of the parcel was on wednesday.”
“Liebes Kess Team,
ich liebe mein neues Ritual mit euren Produkten!
Einzig schade ist, dass die Mascara immer verschmiert. Die Bürste ist mega, aber die Haltbarkeit ist leider nicht so gut. Auch wenn ich vorher Puder unter den Augen benutze passiert das, any tips?
LG Leentje”
Hallo liebe Leentje,
vielen Dank für deine liebe Nachricht! Es freut uns, dass du so begeisterst von unseren Produkten bist.
Es tut uns jedoch leid, dass die Mascara nicht wie erhofft hält. Wir verstehen, wie ärgerlich das sein muss, wenn sie verschmiert, obwohl du schon alles probierst hast. Das darf natürlich nicht passieren!
Schreib uns doch gern an hi@kessberlin.com, damit unser Kundenservice dir weiterhelfen kann. Wir möchten unbedingt, dass du komplett zufrieden bist!
Ganz liebe Grüße aus Berlin,
Dein Kess-Team
“I love your products but I’ve been in touch already about a faulty stick asking to replace it… you seemed available to refund or ship a replacement but never heard after that proposal. I’ve now placed a new order, myself.”
