Thank you for your feedback! We're glad to hear that you like the color. However, we're sorry to hear that the eyeliner feels dry and is difficult to apply. This could be a sign of a faulty product, and we want to make sure you're completely satisfied. Please feel free to contact our customer service at hi@kessberlin.com, and we'll be happy to assist you with a replacement or solution.
Kind regards,
Kess Berlin
Hi dear Meike,
oh no, we’re so sorry to hear that you’re not 100% happy with our products. Please don’t hesitate to reach out to our Customer Care Team at hi@kessberlin.com – they’ll be happy to help you out!
Sending lots of love from Berlin,
Your Kess Team